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Technical Developer Connections Manager

RobloxSan Mateo, CA, United States
On-site Full-time $158.5K/yr - $192.4K/yr

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Experience Level

Manager

Qualifications

Key Responsibilities:Act as a technical liaison for creators, offering hands-on support, guidance, and best practices. Identify and resolve performance, stability, and scalability challenges in live games and experiences. Manage high-priority creator escalations, including participating in an on-call rotation covering weekends and holidays (with flexible scheduling and compensatory time off). Collaborate with product and engineering teams to coordinate real-time responses to platform incidents and creator-impacting issues. Serve as a communication bridge between creators and internal teams, ensuring clarity, transparency, and timely updates. Develop internal tools and workflow automations (e.g., using Python) to enhance response times, data visibility, and team efficiency.

About the job

At Roblox, millions of users engage daily in an expansive 3D universe where they can explore, create, play, learn, and connect with friends. This vibrant ecosystem is fueled by our incredible community of developers and creators.

Our mission is to equip this community with powerful tools and a dynamic platform that enables them to transform their imaginative ideas into reality. We aspire to revolutionize how individuals connect globally, regardless of device or location. Join us on our journey to connect a billion people with positivity and respect, and help us attract exceptional talent to achieve this mission.

Working at Roblox means actively participating in shaping the future of human interaction, tackling unique technical challenges at scale, and contributing to creating safe, inclusive shared experiences for all.

As a Technical Developer Connections Manager on our Developer Connections team, you will play a vital role in nurturing and expanding Roblox’s creator ecosystem. You will serve as a trusted technical advisor for high-impact creators across strategic genres like RPG, FPS, and Sports, assisting them in their growth and technical execution on our platform. Your responsibilities will include managing priority escalations and closely collaborating with product and engineering teams during platform incidents. Additionally, you will design internal tools and automation processes to enhance operational efficiency and the quality of support.

With your extensive knowledge of Roblox Studio, performance optimization, and live operations troubleshooting, you will empower creators to develop stable, high-performing experiences while fostering long-term relationships across the platform.

About Roblox

Roblox is a leading platform that empowers users to create immersive 3D experiences and connect with others worldwide. By fostering a vibrant community of creators, Roblox aims to transform the way individuals engage with digital content and with each other, making it a unique place to explore creativity and innovation.

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