companyNash logo

Technical Customer Success Manager - North America (Remote)

NashRemote, US
Remote Full-time

Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.


Unlock Your Potential

Generate Job-Optimized Resume

One Click And Our AI Optimizes Your Resume to Match The Job Description.

Is Your Resume Optimized For This Role?

Find Out If You're Highlighting The Right Skills And Fix What's Missing

Experience Level

Mid to Senior

Qualifications

Essential Qualifications:5+ years in a client-facing technical position, such as Technical Customer Success Manager, Technical Account Manager, Solutions Engineer, or similar roles. Demonstrated success in managing enterprise-level customer relationships and driving adoption, performance, and growth. Strong technical proficiency, with a solid understanding of APIs, integrations, debugging workflows, and collaborative work with engineering teams. Experience in advising customer product and engineering leaders, with a focus on enhancing platform utilization. Ability to drive measurable outcomes across key performance indicators, including delivery performance, defect reduction, and cost efficiency. Proven track record in account growth and retention by ensuring customers derive ongoing value and identifying new expansion opportunities. Skilled in troubleshooting and resolving integration or workflow challenges in partnership with customer engineers and Nash’s internal teams. Act as a dedicated advocate for your accounts, ensuring their needs and priorities are effectively communicated across cross-functional initiatives.

About the job

Join our team as a Technical Customer Success Manager, where you will be entrusted with the management and growth of our key enterprise accounts. This is a permanent position where you will be the primary steward of the customer relationship, focusing on driving adoption, enhancing performance, and achieving long-term outcomes. As a strategic partner, you’ll collaborate closely with customer product, engineering, and operations teams to effectively design, implement, and optimize solutions on Nash’s innovative platform.

This role is an integral part of our Customer Success organization, merging strategic account oversight with hands-on technical problem-solving. You will play a critical role in promoting product adoption, minimizing defects, enhancing operational efficiency, and ensuring that customers achieve significant business results. In essence, you will be accountable for the account's health, the results, and the overall success of our partnerships.

About Nash

Nash is a forward-thinking company committed to empowering businesses with cutting-edge technological solutions. We pride ourselves on our customer-centric approach and our dedication to fostering long-term partnerships that drive mutual success.

Similar jobs

Tailoring 0 resumes

We'll move completed jobs to Ready to Apply automatically.