About the job
As the Assistant Manager: Technical, you will be responsible for addressing various challenges related to wood and wood coatings, both at client sites and remotely. Your role will involve providing expert advice to clients on wood coating solutions, including brand recommendations, finishing techniques, and the appropriate ratios of hardeners and thinners for optimal durability.
In addition, you will assist clients with inquiries concerning wood, wooden furniture, and various wooden furnishings, ensuring their questions are answered promptly and effectively.
You will also be required to arrange timely samples for any new clients added to our system and oversee the work of technical assistants, carpenters, and painters to ensure high standards are maintained. Building strong relationships with clients will be essential, as you will serve as their first point of contact for any queries or issues.
Regular inspections of on-site work quality will be part of your responsibilities to ensure compliance with JAT's standards. You will monitor stock availability and manage requirements accordingly, while being well-acquainted with the Technical Data Sheets for all our products available in the Indian market.
Furthermore, you will play a key role in streamlining and developing processes for the technical team, collecting stock reports from local distributors, and providing regular updates to the Sri Lankan Head Office on all work processes. Flexibility to perform additional duties as required will also be part of your role.

