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Technical Account Manager

RithumRaleigh - RemoteNew
Remote Full-time $60K/yr - $100K/yr

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Experience Level

Experience

Qualifications

The ideal candidate will possess: Proven experience in project management and client account management. In-depth understanding of technical integrations and e-commerce platforms. Exceptional analytical problem-solving skills and the ability to provide strategic recommendations. Strong communication skills to effectively bridge the gap between technical teams and clients. Ability to manage multiple projects simultaneously with a keen attention to detail. Familiarity with data analysis tools and techniques. Commitment to continuous learning and professional development.

About the job

Rithum connects brands, suppliers, and retailers in a global commerce network. The platform helps businesses grow, manage operations across channels, expand product lines, and improve margins. More than 40,000 companies use Rithum to reach new markets and drive over $50 billion in annual gross merchandise value. Rithum’s solutions support commerce, marketing, and delivery, helping clients shape strong consumer shopping experiences.

Role overview

The Technical Account Manager (TAM) partners with enterprise and strategic clients to provide technical guidance and hands-on support throughout their relationship with Rithum. This role works closely with the Client Success Manager, focusing on aligning technical solutions with each client’s business goals. TAMs help deliver smooth channel implementations and support ongoing platform optimization.

What you will do

  • Serve as the technical point of contact for assigned clients, building trust with both client and internal technical teams
  • Collaborate with Client Success Managers to match technical solutions to business needs
  • Support channel implementations and ensure clients get the most from the Rithum platform
  • Drive long-term client success through scalable strategies and platform improvements

Requirements

  • Strong project management skills
  • Comprehensive knowledge of Rithum’s products and services
  • Ability to work effectively with both client and internal technical stakeholders

About Rithum

Rithum is a leader in the commerce network space, dedicated to transforming the way brands and retailers engage with their customers. Our innovative platform is designed to facilitate seamless operations, enhance customer experiences, and drive profitability for our partners. By leveraging cutting-edge technology and a deep understanding of the market, we provide our clients with the tools they need to succeed in a competitive landscape.

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