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Technical Account Manager

Regal VoiceNew York, New York
On-site Full-time $82K/yr - $700K/yr

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Experience Level

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Qualifications

Candidates should possess a strong technical background, excellent communication skills, and a passion for customer success. A Bachelor's degree in a relevant field is preferred, along with a minimum of 3 years of experience in a customer-facing technical role. Experience in SaaS or technology sectors is a plus. The ideal candidate should be adept at problem-solving, have a keen analytical mindset, and be capable of building strong, lasting relationships with clients. Familiarity with AI technologies and customer engagement platforms will be advantageous.

About the job

Join Regal Voice as a Technical Account Manager (TAM) and become a vital part of our Customer Success team in New York City. As a TAM, you will serve as a customer-facing technical expert dedicated to helping our clients harness the full potential of our AI Agent Platform. You will act as a strategic advisor, guiding clients through best practices, advanced product capabilities, and complex technical solutions. Your expertise will drive product adoption, minimize technical barriers, and ensure our platform is seamlessly integrated into their operations. This role is essential for our long-term client retention strategy and offers the opportunity to work with leading brands while being a part of a dynamic and innovative team.

About Regal Voice

Founded in 2020, Regal Voice is redefining customer communications through our cutting-edge AI Agent Platform. We empower businesses with tools to enhance support, sales, and operations effortlessly. Our founders, Alex Levin and Rebecca Greene, played pivotal roles in scaling Angi to over $1.5 billion in revenue. Based in Manhattan's vibrant NoMad district, we foster a culture of entrepreneurship and innovation, backed by top-tier investors including Founder Collective, Homebrew, and Emergence Capital. Join us on our journey to create a category-defining company and transform how businesses interact with their customers.

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