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Technical Account Manager Team Lead

Veeam SoftwareMadrid, Spain
On-site Full-time

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Experience Level

Manager

Qualifications

The ideal candidate will have a strong technical foundation, excellent leadership capabilities, and a proven track record of driving customer success in technology-focused environments. A deep understanding of data management, AI integration, and customer engagement strategies is essential. Furthermore, the candidate should demonstrate a passion for mentoring team members and fostering a collaborative work environment.

About the job

Veeam Software is a leading company in the realm of data management and AI trust. Our mission is to empower organizations to fully understand, secure, and build resilience around their data and AI systems, facilitating the safe and scalable implementation of AI technologies. As the foremost provider in both data resilience and security posture management, Veeam is strategically positioned at the intersection of identity, data, security, and AI risk management. With our headquarters located in Seattle and operations in over 30 countries, Veeam proudly serves more than 550,000 global customers who rely on us to sustain their operations. Join us as we boldly advance together, nurturing growth, fostering learning, and making a significant impact for some of the world's most renowned brands.

 

About the Role

The Technical Account Manager (TAM) Team Lead for Spain will spearhead a regional team of Technical Account Managers within Veeam’s EMEA Professional Services organization. This role is crucial in enhancing customer success, optimizing team performance, and driving strategic growth in the Spanish market. The ideal candidate will possess extensive technical leadership experience, exceptional customer engagement skills, a strategic outlook, and a commitment to nurturing and developing high-performing teams.

What You’ll Do

  • Lead and mentor a team of TAMs, ensuring the consistent delivery of superior services.
  • Act as a senior advisor and escalation resource for key enterprise and government accounts across Spain.
  • Enhance customer satisfaction, retention, and growth through proactive engagement and value realization.
  • Collaborate across various teams including Sales, Product, and Support to align TAM services with broader business objectives.
  • Participate in EMEA leadership forums, contributing to the development and standardization of best practices.
  • Monitor team performance metrics and initiate continuous improvement strategies.
  • Represent the Spanish region in EMEA PS strategy discussions, addressing local needs effectively.
  • Drive business development by identifying growth opportunities, influencing account strategies, and supporting TAM-led initiatives.
  • Assist in the strategic planning and execution of regional goals, including forecasting, resource allocation, and operational efficiency.
  • Prepare for future P&L accountability by aligning team performance with revenue targets, optimizing service delivery capacity, and contributing to Professional Services bookings and renewals.

About Veeam Software

Veeam Software is at the forefront of data management and AI trust, helping organizations secure and manage their data effectively. With a global presence and a commitment to innovation, Veeam enables businesses to thrive in today's data-driven landscape.

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