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Technical Account Manager II - Tel Aviv

DatadogTel Aviv, Israel
Hybrid Full-time

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What You'll Do:Provide expert advice on technical support and product adoption while managing pre-sales, post-sales, and renewal processes. Regularly analyze customers' IT Operations environments to provide recommendations that maximize the value of Datadog products. Act as a customer advocate by understanding their objectives and suggesting necessary process changes, product configurations, and feature enhancements to meet their needs. Engage in the preparation and participation of Monthly and Quarterly Business Reviews with clients. Collaborate with Datadog’s product management, engineering, and technical services teams to identify and propose new features and products. Continuously develop best practices for technical product adoption and customer success. Who You Are:You have a robust technical background with hands-on experience in IT Operations. You are confident in your knowledge of AWS, Azure, or GCP. You are familiar with scripting languages such as Python, JavaScript, Ruby, Perl, Go, PHP, or configuration management tools like Chef/Puppet. You possess skills in CI/CD tools such as Jenkins and GitLab. You have knowledge of containerization tools including Docker, Kubernetes, or Rancher. You are capable of sitting for extended periods and are willing to travel to client sites. You are prepared to undertake travel by car, train, or air up to 30% of the time. You have prior experience working as a TAM supporting mid-market or enterprise customers in the cloud industry. You are experienced with Datadog and/or other cloud monitoring tools.

About the job

At Datadog, we are the in-house specialists for our product offerings. Our Technical Solutions team plays a pivotal role in driving Datadog's global expansion by equipping potential clients with knowledge and ensuring that our current customers achieve happiness and success. As a Technical Account Manager (TAM), you will deliver hands-on technical services to our most significant customers, guiding them in the use and adoption of Datadog's extensive range of products and features. TAMs are esteemed as trusted advisors, helping clients bridge IT Operations with business value.

We highly value our collaborative office culture at Datadog, which fosters strong relationships and creativity. Our hybrid workplace model allows Datadogs to achieve a work-life balance that suits them best.

About Datadog

Datadog is a leading monitoring and analytics platform for cloud applications, enabling organizations to gain visibility into their entire stack through a comprehensive suite of tools.

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