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Technical Account Manager at Zowie | Warsaw, Poland

ZowieWarsaw, Poland
On-site Full-time

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Experience Level

Experience

Qualifications

We are looking for candidates who are not only experienced but also enthusiastic about the intersection of technology and business. A solid background in customer success or account management, particularly in tech-oriented environments, will be beneficial.

About the job

About Zowie:

At Zowie, we are transforming the landscape of customer interaction through cutting-edge AI technology. Our vision is to empower businesses with AI Agents that manage 100% of customer engagements, providing instant, personalized, and outstanding experiences.


As a frontrunner in this technological evolution, Zowie proudly serves renowned brands such as Costco, DocMorris, Monos, Decathlon, and InPost, leveraging our AI Agents to handle millions of conversations monthly.


About the Role:

With significant traction in the mid-market and enterprise sectors, we are seeking Technical Account Managers to join our dynamic team. This role is ideal for individuals passionate about technology and its business implications.


As a Technical Account Manager at Zowie, you will take on a pivotal role, ensuring successful adoption of our innovative GenAI platform. You will guide customers through their journey from initial setup to achieving transformational results, including designing integrations, establishing best practices, and empowering clients to self-serve effectively.

Interested in the technology you'll be working with? Explore our tutorials here.


Excited? We would love to hear from you!

Your Responsibilities Include:

  • Becoming a specialist in building and customizing AI Agents for exceptional customer experiences.

  • Connecting business requirements to technical solutions by analyzing customer processes and identifying enhancement opportunities.

  • Managing advanced configurations, integrations with customer systems (e.g., e-commerce platforms, CRMs, APIs), and bespoke implementations.

  • Serving as an advisor and ambassador, fostering strong relationships with key stakeholders to optimize platform adoption and drive business value.

  • Collaborating with Account Directors to strategize and oversee the success of a customer portfolio throughout the post-sale journey.

About Zowie

Zowie is at the forefront of revolutionizing customer service through AI technology. Our innovative AI Agents are trusted by prominent brands worldwide to deliver seamless customer interactions, enhancing satisfaction and engagement.

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