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Technical Account Manager at Intrinsic Safety | San Francisco

Intrinsic SafetySan Francisco
On-site Full-time

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Experience Level

Experience

Qualifications

We are looking for candidates with a strong background in technical account management, exceptional problem-solving skills, and a commitment to customer satisfaction. Ideal candidates should possess:Proven experience in technical account management or a related field. Strong understanding of AI technologies and their applications. Excellent communication and interpersonal skills. Ability to work collaboratively in a fast-paced environment. Technical proficiency in troubleshooting and optimizing complex systems.

About the job

At Intrinsic Safety, we're leveraging innovative technologies to tackle some of the most challenging issues of our digital era using safe and effective AI solutions. Your contributions will play a pivotal role in assisting fraud prevention and Trust & Safety teams, enabling them to concentrate on impactful tasks rather than repetitive manual reviews. We're experiencing rapid growth, partnering with some of the largest and most dynamic social media and online service platforms.

We are on the lookout for an exceptional Technical Account Manager (TAM) to join our core Customer Success team. In this role, you will be crucial in ensuring our customers—particularly our enterprise clients—derive maximum value from Intrinsic Safety by providing expert technical support and guidance. You will act as the essential link between our advanced AI platform and our customers' technical teams, fostering deep platform adoption, troubleshooting complex issues, and facilitating their long-term success. This is a unique opportunity to contribute to our mission by transforming intricate technical challenges into practical solutions that effectively combat fraud and abuse.

This role requires in-person attendance at our San Francisco office.

Your Responsibilities

  • Post-Integration Technical Partnership: Serve as the main technical liaison for our enterprise customers post-deployment. Gain a thorough understanding of their unique technical environments and data flows as they interact with the Intrinsic Safety platform.
  • Drive Ongoing Technical Adoption & Optimization: Assist customers in navigating advanced platform features and configurations to ensure they maximize the benefits of Intrinsic Safety’s offerings.
  • Build Scalable Technical Resources: Develop and enhance our knowledge base, technical documentation, and best practice guides to empower both customers and the Customer Success team.
  • Strategic Technical Troubleshooting & Resolution: Identify and resolve sophisticated technical challenges that arise after implementation, working closely with engineering and product teams to deliver scalable solutions.
  • Product Evolution: Act as a key contributor to the continual improvement of our product offerings.

About Intrinsic Safety

Intrinsic Safety is at the forefront of utilizing artificial intelligence to address the most pressing challenges in the digital landscape. Our mission is to provide innovative solutions that empower organizations to operate safely and efficiently. We pride ourselves on our commitment to excellence and our ability to adapt to the evolving needs of our clients.

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