Technical Account Manager at Docebo | Toronto, Ontario

Starling Bank is the pioneering digital bank in the UK, dedicated to transforming the banking experience for over 4 million customers! Our innovative technology empowers individuals to save, spend, and manage their finances seamlessly. Introducing… Engine by Starling.Engine by Starling is our software-as-a-service (SaaS) division, designed to provide the same cutting-edge technology that drives Starling Bank. Recently established as an independent entity, we are eager to partner with forward-thinking banks globally to fuel their growth with our robust technology.This platform is now accessible to banks and financial institutions worldwide, offering them the chance to leverage innovative digital features and streamlined back-office processes that contribute to Starling's success.At Engine by Starling, we prioritize our technologists who thrive in a dynamic environment focused on innovation and collaboration. We maintain a flat organizational structure that empowers team members to make impactful decisions. In our open culture, support is always within reach, ensuring we succeed together!To excel at Engine, you must be self-motivated and take full ownership of your responsibilities—from building and designing to sharing insights and ensuring efficiency in our processes, all aimed at delivering outstanding results for our customers. Our mission is guided by five core values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.Hybrid WorkingWe embrace a hybrid work model at Engine, favoring team members who can commute to our Toronto office to foster in-person collaboration.About the RoleAs a Senior Solutions Engineer, you will leverage your expertise in Engine's technology and architecture to articulate our product offerings, identify client needs, and design tailored solutions.Your role will encompass both the sales and delivery phases of projects, as well as ongoing client success, collaborating with diverse teams across Technology, Delivery, Product, Client Success, and Business Development.

Join us at Engine by Starling, where we collaborate with the world’s foremost banks to help them establish rapidly growing businesses through our innovative technology.As the technology division of Starling Bank, Engine has evolved into a distinct software-as-a-service (SaaS) provider, built on the successful technology that supports Starling Bank. The exceptional growth and achievements of Starling Bank can be attributed to our commitment to creating modern technology from the ground up. Our SaaS platform is now accessible to banks and financial institutions globally, enabling them to leverage cutting-edge digital features and streamlined back-office processes that have contributed to Starling's remarkable success.We are on the lookout for visionary professionals who will join our team to cultivate strong client relationships and address their unique needs using Engine’s technology.About Engine by StarlingBased in London, with additional offices in Dublin, Sydney, and the UK, Engine has recently expanded to North America, establishing a headquarters on the East Coast and a presence in Canada. This role will be based in Toronto.Our work culture embraces a hybrid model, and we prefer candidates who live within a commutable distance to our Toronto office for in-person collaboration.Travel (including international) may be required based on client needs and engagement types.Role OverviewAs the first Senior Technical Account Manager (TAM) for the Canadian market, you will play a pivotal role in Engine’s strategic entry. This high-impact position involves direct engagement with executives and is essential for the successful onboarding and ongoing success of our key Canadian client. You will act as the primary technical advisor, fostering a robust relationship that establishes our regional credibility.Reporting to the Lead TAM, you will be crucial in ensuring our strategic client maximizes the value of our platform and meets their business objectives while customizing our global customer success playbook to fit the specific needs of the Canadian financial market. This senior role entails building trusted relationships with senior stakeholders, including C-level executives and vice presidents.

Starling Bank is the UK’s pioneering and premier digital bank, dedicated to transforming the banking experience. With a team of over 3,000 professionals and 4 million satisfied customers in the UK, we have leveraged technology to empower individuals in managing their finances more effectively.Engine by Starling, our innovative software-as-a-service (SaaS) platform, emerged to extend our groundbreaking technology to banks worldwide. Our mission is to collaborate with ambitious banks globally, helping them build and scale rapidly using our advanced technology.Our SaaS platform offers banks and financial institutions access to cutting-edge digital features and streamlined back-office processes that have driven Starling's remarkable growth.At Engine by Starling, we prioritize our technologists, fostering an environment that thrives on creativity, innovation, and collaboration. With a flat organizational structure, you are empowered to take initiative and make impactful decisions, regardless of your role. Our open culture ensures that support is always available, promoting teamwork and shared success.To excel at Engine, you must be a proactive individual who takes full ownership of your work, from crafting solutions and designs to sharing insights with colleagues and optimizing processes for maximum efficiency. Our core values—Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness—guide our mission.Hybrid WorkingWe embrace a Hybrid work model, with a preference for team members to be within a commutable distance to our Toronto office to facilitate in-person collaboration.About the RoleAs a Solution Architect (SA), you will leverage your expertise in Engine's technology and architecture to articulate the Engine product, identify client needs, and aid in designing tailored solutions.You will be integral to both the sales and delivery phases of projects, ensuring ongoing client success while collaborating with cross-functional teams across Technology, Delivery, Product, Client Success, and Business Development.

About DataVisorDataVisor stands at the forefront of innovation as the world's premier AI-driven Fraud and Risk Platform, offering unparalleled detection coverage in the industry. Our open SaaS platform simplifies the consolidation and enrichment of any data, empowering organizations to respond swiftly to evolving fraud and money laundering activities in real-time. Harnessing patented unsupervised machine learning technology, sophisticated device intelligence, and a robust decision engine, we guarantee performance improvements from day one. The adaptable architecture of DataVisor's platform supports complex use cases across diverse enterprises while significantly reducing total ownership costs. As an industry leader, we are proud to serve numerous Fortune 500 companies across various sectors.Our award-winning software is backed by a dedicated team of experts in big data, machine learning, security, and scalable infrastructure. We foster a culture of openness, positivity, collaboration, and a results-oriented approach. Join our dynamic team!Position OverviewAs a Senior Technical Account Manager (TAM), you will be pivotal in managing a portfolio of client relationships, positioning yourself as a trusted technical advisor and solution partner for key stakeholders within the customer’s fraud and risk teams. Collaborating closely with our Delivery Team, you will oversee the customer’s data integration and onboarding processes. Your mission is to guide customers in implementing best practices with our platform, ensuring they derive maximum value from their investment. Your responsibilities will span a wide range of topics, from assessing and debugging platform performance to providing technical guidance and best practices, and advising on the use of custom or DataVisor-built machine learning models and automation rules to identify suspicious activities. You will engage cross-functionally with Customer Success, Engineering, and Product teams to fulfill your objectives.Key ResponsibilitiesDeliver product support, escalation, and resolution for technical issues.Design machine learning and rule-based solutions to tackle clients’ fraud challenges.Lead in-depth solution deployment discussions during late-stage pre-sales calls.Understand client use cases and establish plans to meet success criteria.Manage the integration and implementation process of products for clients.Conduct and coordinate business reviews and presentations for clients.Influence the product roadmap by conveying client feedback to internal teams.Represent DataVisor as a technical ambassador at meetups, events, and conferences.

As a Senior Manager of Technical Account Management at Hootsuite, you will lead a dynamic team dedicated to enhancing client experiences through expert technical support and strategic guidance. You will play a pivotal role in ensuring customer satisfaction and achieving business objectives by aligning technical solutions with client needs. Your leadership will foster a culture of innovation and excellence, driving the success of our technical account management initiatives.

Elevate Your Career with Loopio! Loopio is on the lookout for a seasoned, results-oriented, and relationship-focused Senior Account Manager ready to enhance their account management skills! In this pivotal role, you'll oversee the commercial relationships within a diverse portfolio of existing accounts, emphasizing value creation and fostering deep connections to maximize renewal and growth opportunities.Your collaboration with our Customer Success Managers will be vital as you drive customer adoption and facilitate renewal discussions while identifying strategic expansion avenues across various industry sectors.Join a rapidly growing company that offers countless opportunities for career acceleration! Are you prepared for your next big adventure?Note: This position is an existing vacancy within our team.Key Responsibilities:Lead comprehensive discussions on renewal negotiations and expansion opportunities with a diverse portfolio of Mid-Market and Enterprise clients.Establish meaningful relationships with Loopio customers at all levels via engaging emails, phone calls, video conferences, and face-to-face meetings.Map customer organizations and create strategies to boost engagement, identifying opportunities in collaboration with the Customer Success team.Work closely with Customer Success Managers to analyze customer adoption of Loopio, develop pricing strategies, and pinpoint expansion opportunities.Negotiate contract terms and pricing with appropriate guidance from internal departments and management.Address customer requests for subscriptions and upgrades outside of their renewal cycle, providing exceptional service to help customers achieve their goals.Present the value of expanding Loopio's usage to key stakeholders and executives.Conduct discovery sessions and online demonstrations of the Loopio platform for additional user groups interested in enhancing their usage.Create engaging playbooks, email templates, and meeting frameworks to support account growth and success.

Empowering Every Identity, from AI to HumanAt Okta, we believe that identity is the cornerstone of unlocking AI's potential. As leaders in identity management, we are committed to creating a secure environment that allows organizations to embrace the future confidently. We are searching for innovative thinkers who thrive on solving complex challenges and are driven by a sense of urgency and excellence. Join us in a role that defines your career and aligns with our mission. If you're ready to make an impact, let's connect.Okta: The World’s Identity Company™As the foremost leader in identity management, Okta is dedicated to building a more secure world. Our neutral, robust, and extensible platform places identity at the core of your technology stack, securing all identities, including customers, employees, partners, and AI agents.Trusted by Leading Brands. Okta is the trusted partner for two-thirds of the Fortune 100 and over 40% of the Forbes Global 2000 as they navigate their identity-powered journeys.The Strategic Workforce Identity OpportunityFocus on Okta Platform: This role is key to our Strategic segment team, overseeing large enterprise organizations across critical industries such as Public Sector, Financial Services, Healthcare, Manufacturing, Retail, and Technology.The Technical Account Management (TAM) team consists of a global network of Okta product experts committed to ensuring our customers' success. We strive to understand each client's unique ecosystem, allowing us to not only tackle current challenges but also anticipate and innovate for the future.As a Senior Technical Account Manager, your primary focus will be on Workforce Identity, acting as a trusted technical advisor and advocate for our largest customers. You will be responsible for strategic account alignment and broad deployment strategies to foster sustainable success through enhanced technical maturity.Key Workforce Identity Solutions You Will Support:The Okta Platform safeguards employees, contractors, and partners across the entire identity lifecycle, addressing governance, access, and privileged controls.

Join Opendoor as a Senior Accountant, where you will play a vital role in managing our financial operations. Your expertise will contribute to accurate financial reporting, compliance, and strategic decision-making. In this position, you will collaborate with cross-functional teams to ensure financial integrity and support our growth initiatives.

Equitable Bank, operating through eqbank, is dedicated to driving innovation within Canada's financial sector. The organization encourages creative thinking and values employees who are willing to challenge established norms in banking. Role overview The Senior Account Manager - Portfolio Management joins the Commercial Portfolio Management team in Toronto. This role is responsible for overseeing a portfolio of lending partners and their mortgage assets, managing the process from initial funding through to maturity. The portfolio includes complex construction, renovation, and other mortgage types, secured by various asset classes. Typical deal sizes range from $5 million to $50 million, with some syndicated transactions exceeding $150 million. Main responsibilities Manage daily operations for assigned lending partners and their mortgage portfolios. Oversee portfolios that include construction, renovation, and other secured mortgages. Participate in large syndicated transactions when required. Provide strong customer service by underwriting renewals, assumptions, refinances, and loan modifications to achieve annual retention goals. Ensure all activities adhere to established policies, underwriting standards, and regulatory requirements. Assess and manage portfolio risk, maintaining alignment with the Bank’s risk appetite and lending guidelines through regular annual reviews. Handle credit-related tasks, administrative duties, reporting, and manage the deal pipeline. Build relationships with external business partners and collaborate with internal teams. Serve as a subject matter expert, offering training and mentorship to junior team members. What success looks like Clients receive timely, knowledgeable service tailored to their needs. Portfolios remain compliant and within established risk parameters. Team members benefit from your expertise and support. Strong working relationships are developed with both colleagues and external partners. Location This position is based in Toronto, Ontario.

As a Technical Account Manager at AfterShip, you will play a pivotal role in fostering strong relationships with our clients while ensuring their technical needs are met efficiently. Your expertise will be crucial in guiding customers through product implementation, addressing technical inquiries, and providing tailored solutions to enhance their experience with our services. You will work closely with various teams to ensure seamless integration and customer satisfaction.

At Relay, we empower self-made entrepreneurs through our innovative digital banking platform, equipping them with the tools and insights needed to master their finances. Our mission is to transform financial ambiguity into transparency, enabling business owners to manage their cash flow effectively and achieve long-term success.We invite a Senior Technical Writer to join our dynamic Product Marketing team. This pivotal role bridges the realms of marketing, product development, and design, ensuring that our in-product messaging resonates with customers and aligns with our overall positioning. Your contributions will directly impact how users perceive, adopt, and derive value from Relay’s suite of products.This position is perfect for a strategic, customer-centric technical writer who is passionate about making a difference. You will collaborate with Product Design to enhance in-product experiences and with Product Marketing to convert value propositions into user-friendly language. Engaging directly with customers, your aim will be to reduce friction, streamline onboarding, and increase product engagement through exceptional in-product communication.Initially, you will conduct a thorough audit of our product lines' copy, establishing a consistent and scalable voice for Relay’s in-product communication. Over time, you will develop standards and processes that enhance clarity, promote adoption, and facilitate multi-product growth.Key ResponsibilitiesIn-Product Writing & UX Content Ownership: Refine and advance the voice and tone within the Relay product. Craft, edit, and enhance UI copy, including onboarding flows, tooltips, error messages, and feature explanations to bolster clarity and usability.Customer Understanding & Voice of the Customer: Engage in customer interviews and collaborate with Product Marketing to gain deep insights into user needs and mental models. Use these insights to design clear and intuitive product experiences.Adoption & Onboarding Optimization: Identify user journey friction points and enhance onboarding, activation, and feature discovery through clearer in-product communication.Product & Design Partnership: Work closely with Product Management and Design to refine product experiences based on user feedback.

About Clutch:Clutch stands as Canada’s premier online retailer for used vehicles, providing customers with an effortless and convenient car-buying experience. Shoppers can explore a wide range of vehicles from the comfort of their own homes, have their chosen car delivered directly to their doorsteps, and benefit from our 10-Day Money-Back Guarantee. This is just the beginning of what we offer!Recognized as one of Canada’s fastest-growing companies for two consecutive years and featured on LinkedIn’s Top Canadian Startups list, we are eager to welcome passionate, diligent, and ambitious individuals to our expanding team.Founded in 2017 and headquartered in Toronto, Clutch is supported by distinguished investors such as Canaan, BrandProject, Real Ventures, D1 Capital, and Upper90. To discover more about us, please visit clutch.ca.About the Role:Clutch is in search of a Senior Technical Recruiter to enhance our People team! Your expertise in sourcing exceptional Engineering, Product, Design, and Data talent is essential as you embark on your next professional journey with a thriving company!Your Responsibilities:Collaborate with Engineering, Data, Design, and Product leaders to devise and refine recruitment strategies that facilitate team growth.Oversee the entire recruitment lifecycle while ensuring an exceptional candidate experience.Lead initiatives to continually enhance and optimize our hiring and onboarding processes, data strategies, and other vital talent programs.Effectively organize and manage talent outreach to consistently attract high-performing candidates.Conduct preliminary phone screenings and maintain effective communication with prospective candidates.What We Seek:Ability to cultivate meaningful relationships with both hiring managers and candidates.A passion for technology and innovation, with a proactive approach to recruitment.Strong organizational skills and attention to detail.

Homebase supports small businesses by building tools that help teams work better together. The company values empathy, quick action, and collaboration. Team members aim to raise standards and recognize each other's achievements. The Senior Accountant role is a hybrid position based in Toronto, joining the Accounting team at Homebase. This position centers on daily accounting operations, supporting month-end close, preparing for audits, and maintaining accurate financial records. The Senior Accountant will work to ensure compliance with internal controls and policies, while also finding ways to improve accounting processes. Main Responsibilities Manage month-end close activities such as bank reconciliations, lease accounting, accruals, commissions, and other tasks to support accurate financial reporting under US GAAP using NetSuite. Oversee the employee expense process by handling reimbursements, enforcing policy compliance, and monitoring adherence. Prepare audit-ready reconciliations and schedules, and act as a point of contact for external auditors during audits. Conduct monthly flux analysis to identify trends and variances, determine their operational causes, and provide actionable recommendations. Provide backup for accounts payable and corporate credit card operations in Ramp, including vendor management, bill processing, expense coding, approval routing, reconciliation, and compliance checks. Work with and help improve accounting systems and AI-enabled tools to enhance data accuracy, simplify reconciliations, automate routine work, and streamline reporting. Independently lead accounting projects and initiatives, such as drafting technical memos, preparing reconciliations, and supporting balance sheet reconciliations as needed.

Dulcedo Management, a premier talent management group in Canada, is seeking a dynamic Account Manager to join our growing team. With a legacy that began as a high-profile modeling agency, we have become a key player in the North American entertainment landscape, adeptly managing the careers of over 500 models, Olympic athletes, digital influencers, and content creators. Our commitment to excellence is reflected not only in our services but also in our vibrant team culture, which is recognized as a Great Place to Work for two consecutive years.As an Account Manager, you will be pivotal in nurturing and enhancing client relationships, delivering white-glove service while advancing our talents' personal brands and digital strategies. Your role will encompass managing projects from inception to completion, facilitating collaborations, and fostering impactful social media presence among our talents. This position demands outstanding communication and organizational skills, as well as a genuine passion for the creator economy.

About the Role Cohere is hiring a Manager of Technical Staff in Toronto. This role leads a team of skilled technical professionals, guiding projects that advance AI technology. The manager sets direction, supports team growth, and ensures projects meet Cohere’s standards. What You Will Do Lead and mentor a group of technical staff members Oversee project delivery, ensuring quality and timely completion Promote collaboration and a supportive team culture Help shape the direction of AI-focused projects at Cohere Location This position is based in Toronto.

About From Day One:At the forefront of navigating the evolving business landscape, From Day One is a dynamic media outlet and conference series dedicated to fostering people-centric approaches in business. Since our establishment in 2018, we have successfully engaged over 150,000 attendees, hosted more than a thousand speakers, and produced impactful conferences across 20 major cities in the U.S. and beyond. Our unique cross-disciplinary approach brings together leaders from CSR, HR, marketing, and communications, alongside civic leaders, authors, and journalists, to collaborate on business strategies that uplift workers, customers, and communities. Our editorial team, led by veteran journalist Stephen Koepp, also provides insightful reporting and opinion pieces that resonate with our audience.We are on the lookout for proactive, self-motivated individuals who exemplify leadership qualities. We refer to these team members as 'drivers'. If you thrive in a collaborative environment and embody the following characteristics, we encourage you to apply:You inspire and energize your peers, rather than waiting for motivation.You are resourceful, taking ownership and finding solutions instead of making excuses.You strive for excellence and continuously seek to improve processes.You are passionate about your work and approach your mission with urgency.You tackle challenges with enthusiasm and a positive mindset.Our mission is centered around enhancing the relationship between business and society, and our efforts are aimed at building a brighter future. By maintaining this optimistic perspective, we not only uplift ourselves but also inspire those around us.About This Role:We are currently seeking a Senior Technical Project Manager to drive the development of next-generation digital products for our conference and media operations. You will collaborate closely with the founder and an agile team of developers to define, plan, and launch innovative tools, including AI-driven registration analytics and user-friendly digital experiences.Your responsibilities will include: defining product requirements, managing sprints, drafting specifications, and ensuring that our solutions effectively address the intended challenges. Additionally, you will serve as a vital resource for our globally distributed team, providing support for technical integrations, software evaluations, and implementation processes.The ideal candidate will possess exceptional organizational skills, a keen technical curiosity, and the ability to transform ambiguity into actionable strategies.

CookUnity seeks a Senior Accounting Analyst to strengthen its finance team in Toronto. This position centers on accurate financial reporting and clear analysis to support business decisions. Role overview The Senior Accounting Analyst collaborates with teams throughout the company to refine financial processes. Regular interaction with different departments helps identify areas for improvement and contributes to smoother operations. What you will do Maintain accurate financial records and reports Analyze financial data to support company decision-making Work with other teams to enhance financial processes Help drive operational efficiency through process improvements Location This role is based in Toronto, Ontario, Canada.

Join our dynamic team at 7shifts, where we are revolutionizing the restaurant industry through innovative workforce management solutions. As an Account Manager, you will play a pivotal role in ensuring our clients receive unparalleled service and support. Your expertise will help clients maximize the value of our platform, driving their success and our growth.We are looking for a passionate individual who thrives in a fast-paced environment and is eager to make a significant impact. If you are skilled in relationship management and possess a keen understanding of client needs, we want to hear from you!

About the Role aipconnect is hiring an Account Manager or Senior Account Manager for the Greater Toronto Area. This role manages a portfolio of client accounts, focusing on building strong relationships and supporting business growth. What You Will Do Oversee day-to-day management of assigned accounts Maintain and strengthen client relationships Monitor client satisfaction and address concerns promptly Spot opportunities to expand business within existing accounts Communicate clearly and strategically to help clients reach their goals Who Succeeds Here Strong communicator, both written and verbal Comfortable managing multiple client relationships Skilled at identifying new business opportunities Organized and proactive in solving problems