About the job
Revolutionizing Learning with AI
At Docebo, we're transforming workplace learning through the power of Artificial Intelligence. Our cutting-edge, AI-driven learning platform empowers organizations to create, deliver, and manage training seamlessly, enhancing productivity and focus on what truly matters. Our intelligent tools personalize the learning experience, streamline processes, and elevate training into a strategic asset that drives measurable outcomes.
Join a forward-thinking team committed to challenging the norms of traditional learning. If you're passionate about leveraging AI to enhance workplace experiences, you'll thrive at Docebo. We embody our values daily through the Docebo Heart: fostering trust, embracing positive intent, and promoting diverse perspectives.
Are you ready to join over 900 Docebians worldwide and redefine the future of learning? The journey of learning is perpetual, and we're here to lead the way.
About the Role:
As a Technical Account Manager at Docebo, you'll forge robust, long-term partnerships with clients by aligning their business objectives with our innovative LMS solutions. Acting as a trusted technical advisor, you will empower customers to maximize the value of our platform, drive user adoption, and anticipate future learning requirements.
In this role, you'll serve as a vital link between customer stakeholders and Docebo's internal teams, translating strategic goals into scalable solutions. You will proactively monitor platform health, manage risks, and guide clients through technological advancements while working closely with Account Teams to ensure customer success throughout their journey.
Key Responsibilities:
Develop long-term technical strategies aligned with customer business goals
Manage the technical and product relationship for designated accounts
Monitor platform health, integrations, APIs, and usage patterns
Proactively identify and mitigate technical risks to safeguard business value
Assist customers in navigating new features, product releases, and industry best practices
Provide executive-level updates regarding performance, service level agreements, and alignment with the product roadmap

