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Technical Account Manager at Avoca | New York

AvocaNew York HQ
On-site Full-time

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Experience Level

Experience

Qualifications

QualificationsProven experience in a technical account management or similar role. Strong understanding of APIs, webhooks, and integration processes. Excellent communication skills, both verbal and written, with a knack for customer engagement. Adept at problem-solving and troubleshooting technical issues. Ability to work collaboratively in a fast-paced, dynamic environment. Experience in the home services industry is a plus.

About the job

About Avoca

At Avoca, we are revolutionizing the way home service companies interact with their customers. Our cutting-edge AI-powered conversational agents are designed to manage every high-value inbound call, from job bookings to lead qualification, significantly enhancing revenue generation—all with unparalleled speed and reliability compared to traditional call centers.

In just under two years, we have grown to a dynamic team of 85 employees, fostering a vibrant, in-office culture in New York City. Operating in a market exceeding $500 billion, we recognize that missed calls translate to lost business, and we are committed to establishing a category-defining platform for AI-driven customer engagement.

We proudly serve some of the largest brands in the home services sector and experienced a remarkable 10x growth in 2025. With our high-performing, in-office team in NYC, we are rapidly capturing a significant and underserved market, where 85% of missed calls go to competitors. Each new hire makes an immediate and impactful contribution to our mission.

The Role

As a Technical Account Manager at Avoca, you will take charge of the post-sales technical relationship with our clients, ensuring a seamless bridge between implementation details and ongoing account strategy. You will guide home service companies through the onboarding process, advise on APIs, webhooks, and prompting configurations, and help them achieve measurable business results on Avoca’s platform. Acting as a trusted technical advisor, you will translate customer goals into scalable solutions, drive product adoption, and ensure long-term success.

This position is perfect for individuals who excel at the intersection of technical execution and customer strategy. You should be adept at engaging in customer-facing discussions, hands-on with integrations, and accountable for delivering results.

What You’ll Do

  • Act as the primary technical point of contact and trusted advisor after the sale, ensuring successful implementation, integration, and product adoption.

  • Lead onboarding and rollout initiatives, customizing technical strategies to align with each customer’s goals, technology stack, and business model.

  • Design and validate integrations (APIs, webhooks, data flows) in collaboration with customer Operations, Product, and IT teams; troubleshoot issues and enhance performance.

  • Configure and refine prompting and workflows to optimize call handling quality, improve conversion rates, and maximize revenue impact.

  • Conduct regular technical and business reviews to align objectives, track KPIs, and identify opportunities for value creation.

  • Collaborate with Sales, Product, and Engineering teams to resolve technical issues, provide structured feedback, and influence product roadmap priorities.

About Avoca

Avoca is at the forefront of transforming customer engagement in the home services industry. Our innovative AI solutions are designed to streamline communication, increase revenue, and enhance customer satisfaction for our clients. With a rapidly growing team and a commitment to excellence, we are setting new standards in the market.

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