About AvocaAt Avoca, we are revolutionizing the way home service companies interact with their customers. Our cutting-edge AI-powered conversational agents are designed to manage every high-value inbound call, from job bookings to lead qualification, significantly enhancing revenue generation—all with unparalleled speed and reliability compared to traditional call centers.In just under two years, we have grown to a dynamic team of 85 employees, fostering a vibrant, in-office culture in New York City. Operating in a market exceeding $500 billion, we recognize that missed calls translate to lost business, and we are committed to establishing a category-defining platform for AI-driven customer engagement.We proudly serve some of the largest brands in the home services sector and experienced a remarkable 10x growth in 2025. With our high-performing, in-office team in NYC, we are rapidly capturing a significant and underserved market, where 85% of missed calls go to competitors. Each new hire makes an immediate and impactful contribution to our mission.The RoleAs a Technical Account Manager at Avoca, you will take charge of the post-sales technical relationship with our clients, ensuring a seamless bridge between implementation details and ongoing account strategy. You will guide home service companies through the onboarding process, advise on APIs, webhooks, and prompting configurations, and help them achieve measurable business results on Avoca’s platform. Acting as a trusted technical advisor, you will translate customer goals into scalable solutions, drive product adoption, and ensure long-term success.This position is perfect for individuals who excel at the intersection of technical execution and customer strategy. You should be adept at engaging in customer-facing discussions, hands-on with integrations, and accountable for delivering results.What You’ll DoAct as the primary technical point of contact and trusted advisor after the sale, ensuring successful implementation, integration, and product adoption.Lead onboarding and rollout initiatives, customizing technical strategies to align with each customer’s goals, technology stack, and business model.Design and validate integrations (APIs, webhooks, data flows) in collaboration with customer Operations, Product, and IT teams; troubleshoot issues and enhance performance.Configure and refine prompting and workflows to optimize call handling quality, improve conversion rates, and maximize revenue impact.Conduct regular technical and business reviews to align objectives, track KPIs, and identify opportunities for value creation.Collaborate with Sales, Product, and Engineering teams to resolve technical issues, provide structured feedback, and influence product roadmap priorities.

About AvocaAt Avoca, we are revolutionizing the way home service companies connect with their clientele. Our innovative AI-driven conversational agents manage a wide array of high-value inbound calls, including job bookings, lead qualification, and revenue enhancement—all executed with a speed and consistency that surpasses traditional human-operated call centers.In just under two years, we have grown to a vibrant team of 85 employees, fueled by a dynamic, in-office culture in the heart of New York City. Operating within a $500B+ market, we understand that missed calls translate to lost opportunities. Hence, we are dedicated to building a premier platform that sets the standard for AI-enhanced customer engagement.Our rapid growth—10x in 2025—reflects our commitment to serving major brands in the home services sector while seizing a substantial, underserved market where 85% of missed calls are directed to our competitors. Every member of our team plays a crucial role with immediate and tangible impacts.The RoleWe are in search of a Marketing Operations Manager to take charge of and refine the systems, data, and processes that drive Avoca’s go-to-market strategy. This position sits at the crossroads of Marketing, Sales, and Revenue Operations, playing a vital role in shaping our demand generation, tracking, and conversion processes as we continue to scale.In this role, you will establish and develop the marketing operations framework from the ground up. Your responsibilities will include defining lead lifecycle and attribution models, creating dashboards and reports, and developing repeatable processes that link marketing activities to pipeline and revenue outcomes. This is a high-impact role for someone who thrives in early-stage environments, enjoys establishing order from chaos, and is eager to empower GTM teams with clean data and actionable insights.What You’ll Do Oversee and optimize Avoca’s marketing technology stack, encompassing CRM, marketing automation, attribution, and analytics.Develop and sustain lead lifecycle management, including routing, scoring, and handoff processes in collaboration with Sales.Define and report on essential marketing and pipeline metrics, such as funnel performance, conversion rates, and ROI.Collaborate with the Marketing team to facilitate campaign execution, experimentation, and performance evaluation.Ensure data accuracy, governance, and consistency across all systems and dashboards.Assist in forecasting, planning, and pipeline reporting alongside Sales and Finance.Identify and implement process enhancements to boost GTM efficiency and scalability.

Join Avoca as a Frontend EngineerAt Avoca, we are revolutionizing the way home service companies connect with their customers through cutting-edge AI technology. Our AI-powered conversational agents expertly manage every significant inbound call, from scheduling jobs and qualifying leads to enhancing revenue streams—all with an unmatched speed and consistency that exceeds traditional call centers.In just under two years, we have grown to a dynamic team of 85 employees, fostering a vibrant in-office culture in New York City. As we navigate the expansive $500B+ market where every missed call signifies lost opportunities, we are dedicated to creating the leading platform for AI-driven customer engagement.With a remarkable growth rate of 10x in 2025, we proudly serve the most prestigious brands in home services. Our high-performing, in-office team is poised to capture a significant and underserved market, where a staggering 85% of missed calls lead customers to competitors. Each new hire at Avoca is guaranteed to make a meaningful and visible impact.About the RoleWe are seeking a pioneering Frontend Engineer who excels at the convergence of engineering and product innovation. You will take ownership of features from inception to execution, designing, building, launching, and refining them while prioritizing customer experience and measurable results. Your contributions will directly influence how thousands of customers engage with our AI-empowered customer service platform.

At Outtake, we are dedicated to empowering trust in a digital-first world. With the rapid spread of impersonation, fraud, and AI-driven scams, we have developed an innovative AI platform that proactively detects, monitors, and eliminates impersonators, ensuring protection in hours instead of weeks.Founded by a team of ex-Palantir, ex-CTO/founders, and ex-Notion engineers, Outtake is built for clarity, autonomy, and speed. Our ambitious goal is to establish the trust layer of the modern internet, driven by a lean and exceptionally talented team.About the RoleWe are seeking a Technical Account Manager who will spearhead customer engagements and ensure successful implementation from pilot to long-term integration. This position requires a unique blend of customer insight, product knowledge, and internal collaboration. If you are passionate about customer success, enjoy building trustworthy relationships, and are eager to tackle technical challenges, we want to hear from you!

Join ambient.ai as a Technical Account Manager, where you will play a pivotal role in fostering strong relationships with our clients. In this dynamic position, you will be responsible for understanding client needs, troubleshooting technical issues, and ensuring successful integration of our innovative AI solutions. Your expertise will not only help clients realize the full potential of our products but also contribute to their overall satisfaction and success.

The Technical Account Manager at vCluster in New York City blends technical know-how with a focus on customer outcomes. This position supports clients after the sales handoff, working with both emerging AI cloud providers and established Fortune 500 firms. The main goal: help clients get the most from their vCluster investments and encourage ongoing growth in usage. Key Responsibilities Lead customer onboarding: Guide clients from the sales transition through project delivery. Organize architecture workshops, oversee platform installations, manage access setup, and carry out operational readiness checks to ensure a smooth start. Drive success planning: Create and maintain customer success plans that outline business goals, key metrics, adoption milestones, and strategies for future engagement. Translate value: Connect platform usage data to business outcomes. Show how improvements such as Tenant Cluster growth, faster provisioning, and enhanced developer self-service lead to cost savings, increased engineering speed, risk reduction, and stronger platform ROI. By renewal time, ensure the business case is well established. Proactive relationship management: Set and manage the cadence of customer interactions, including regular check-ins and both Quarterly and Executive Business Reviews. Take initiative in leading these discussions to reinforce strategic partnerships. Build technical trust: Engage in detailed technical conversations with platform engineers, DevOps leads, and architects. Use expertise in vCluster’s architecture to advise on Tenant Cluster deployment, RBAC, Tenant Isolation, integrations, and ongoing operations. Offer independent guidance to help clients design effective deployment architectures. Oversee renewals and growth: Manage account renewals, beginning at least 90 days before expiration. Identify opportunities for expansion and build a business case to support growth. Collaboration This role works closely with Platform Engineering leaders, DevOps teams, and executive stakeholders. Communication spans all levels within client organizations, requiring both technical credibility and strong relationship skills.

About AvocaAt Avoca, we are revolutionizing the way home service companies connect with their customers. Our advanced AI-driven conversational agents expertly handle all high-value inbound calls—ranging from job bookings to lead qualification—delivering unmatched speed and consistency that surpasses traditional call centers.In just under two years, we have grown to a vibrant team of 85 employees, thriving in a dynamic in-office culture in New York City. In a significant market exceeding $500 billion, where missed calls equate to lost opportunities, we are establishing a groundbreaking platform for AI-enhanced customer engagement.Serving some of the largest brands in home services, we experienced remarkable growth of 10x in 2025. With a dedicated and high-performing team based in NYC, we are rapidly capturing a massive market where 85% of missed calls are diverted to our competitors. Every new team member contributes to our immediate and visible impact.The RoleAs a Sales Development Representative (SDR) at Avoca, you will be a crucial part of our growth strategy. Your mission will be to identify, engage, and qualify potential customers in the home services sector. You will implement high-velocity outbound campaigns that turn interest into meetings for our Account Executives, showcasing Avoca's transformative impact by converting missed calls into confirmed jobs and increased revenue.This position is perfect for individuals who thrive in fast-paced environments, enjoy experimentation, and want to make a tangible impact. You will manage the entire pipeline generation process: targeting appropriate segments, crafting persuasive outreach, securing high-quality meetings, and closely collaborating with Sales, Marketing, and Product teams to translate customer challenges into Avoca successes.What You’ll DoProspect and qualify leads across various home service sectors, serving as the initial point of contact and a trusted advisor for prospects considering Avoca.Execute high-volume, multi-channel outreach strategies (LinkedIn, email, phone calls, events) to build a robust pipeline and consistently surpass meeting and SQL targets.Customize outreach strategies based on customer objectives and business models; effectively communicate Avoca's value in converting missed opportunities into booked jobs and enhanced revenue.Work in tandem with Account Executives to coordinate demos, provide relevant context, and ensure seamless transitions that lead to successful opportunities and closed deals.Participate in industry conferences and events to generate leads, schedule on-site demos, and represent Avoca with professionalism and urgency.Conduct discovery sessions to assess fit, identify pain points, and understand timing; map stakeholders across Operations, Marketing, and Executive teams.

About AvocaAt Avoca, we are revolutionizing customer engagement within the home service industry. Our innovative platform utilizes AI-driven conversational agents to efficiently manage high-value inbound calls, including job bookings, lead qualification, and revenue enhancement—all with unparalleled speed and consistency compared to traditional call centers.Having expanded to 85 employees in less than two years, we foster a vibrant in-office culture in New York City. In a thriving market exceeding $500 billion, where every missed call can translate into lost revenue, we are at the forefront of defining the future of AI-enhanced customer interactions.Our rapid growth has allowed us to serve some of the most significant brands in home services, achieving a remarkable 10x growth in 2025. Our dedicated in-office team in NYC is driven to capture a massive and underserved market, as 85% of missed calls go to competitors. Every new team member here makes an immediate and impactful contribution.About the RoleWe are looking for a hands-on Support Engineer who thrives on solving problems, diagnosing system behaviors, and helping customers in real-time. As a Support Engineer at Avoca, your primary focus will be on addressing customer issues and support tickets across our production systems.You will be empowered to independently debug issues, analyze configuration, workflows, and data flows, and drive resolutions with minimal handoff. This role demands strong execution, technical acumen, and effective communication, while closely collaborating with Solutions Engineers and the Engineering team for broader system changes.Support Engineers are essential to ensuring our customer deployments operate smoothly. Your efforts will significantly influence customer trust, product reliability, and our ability to scale efficiently.What You’ll DoIndependently troubleshoot issues by analyzing system states, configurations, workflows, and data flows.Diagnose complex issues involving classification logic, pricing, availability, scheduling, objection handling, and other configurable behaviors. Manage customer support tickets from investigation to resolution.Utilize internal tools and AI-assisted workflows to investigate and resolve issues in a timely manner.Maintain rigorous operational standards in triage, prioritization, and customer communications.Identify recurring issues and patterns to enhance overall system reliability over time.What You'll Bring3–6+ years of experience in a technical, execution-focused role.

Account Manager at Billboard Billboard, the world's foremost music media brand, is seeking an enthusiastic Account Manager to join our dynamic advertising sales team. Known for our iconic charts, breaking news, and multi-platform storytelling, Billboard captures the essence of the top musicians and the business that fuels their success. With a presence in over a dozen countries and publications in more than 10 languages, Billboard is the trusted source for music information globally. In this pivotal role, you will collaborate closely with clients and internal teams to strategize and coordinate all aspects of digital and print media buys for the Billboard brand. This includes engaging in all phases of the sales process, from crafting media plans to analyzing campaign performance. A passion for music and entertainment, along with a proactive approach to learning and contributing to team growth, is essential.

The City of New York is seeking a highly skilled and motivated individual for the position of Deputy Director (Technical). This pivotal role involves overseeing technical operations, ensuring effective project management, and driving innovation within the organization. The successful candidate will collaborate with various departments to optimize processes and implement cutting-edge solutions that align with the city's goals.

Anrok stands at the forefront of tax automation, empowering businesses to thrive in the global market while simplifying compliance challenges.With the digital economy witnessing a remarkable 6x growth over the past decade, software companies are transitioning from a carefree sales tax approach to needing meticulous monitoring of exposure, precise rate calculations, and timely filing across 20+ US states and numerous countries. This shift poses a significant challenge for organizations aiming to engage customers on a global scale.Anrok addresses these complexities by seamlessly integrating with billing and payment systems, automating tax monitoring, calculations, and filing processes in a comprehensive manner. Our unified platform navigates the ever-evolving landscape of tax legislation at municipal, state, and federal levels, allowing companies to concentrate on growth rather than compliance hurdles.Our esteemed clientele includes:40% of the top 50 AI companies as per Forbes20% of the top 100 Cloud companies as per ForbesLeading firms such as Notion, Anthropic, and CursorWe are on a mission to make compliant digital commerce accessible for businesses of all sizes, supported by over $100M in funding from prominent investors including Spark Capital, Sequoia, Index, and Khosla Ventures.As Anrok rapidly expands, we are seeking an Account Manager to play a pivotal role in our growth strategy. You will oversee a portfolio of existing Anrok sellers, providing consultation to help them navigate global sales tax risks as their revenues increase. Collaborating closely with our Head of Activation and senior leadership, you will refine our growth sales strategies and implement initiatives to enhance the seller experience.

At Profound, we are dedicated to empowering businesses with the knowledge and control necessary to navigate their AI presence effectively. As an Account Manager, you will collaborate closely with our Sales, Product, and Engineering teams to meet customer requirements, boost platform adoption, and drive impactful results through strategic consultations, success planning, and dedicated support.In this role, you will act as a trusted advisor, guiding clients through the evolving landscape of AI and search technologies. You will share valuable insights, best practices, and actionable strategies that will elevate their AI visibility and help them make informed decisions using the Profound platform.Key ResponsibilitiesManage a portfolio of 40 to 50 accounts, ensuring renewal and expansion revenue goals are met.Work alongside the Engagement Management team to oversee the customer lifecycle from onboarding through to renewal, identifying opportunities to enhance product adoption and value.Gain a comprehensive understanding of each customer's objectives, workflows, and organizational structure to position Profound as an essential partner.Create organizational maps of customer deployments to strengthen relationships and maximize impact.Develop and maintain a pipeline of renewals, cross-sells, and upsells to achieve monthly and quarterly revenue targets.Lead commercial discussions, including executive business reviews and negotiations for multi-product renewals and upsells.Utilize CRM data and pipeline management best practices to forecast accurately, ensuring transparency and accountability.Collaborate across departments with Product, Engineering, and Engagement Managers to provide a seamless customer experience and uncover insights that promote adoption.

About StainlessStainless is an innovative and rapidly expanding tech startup dedicated to shaping the future of APIs. We proudly serve esteemed clients such as OpenAI, Anthropic, and Cloudflare.With over $35 million raised from notable investors including a16z and Sequoia, as well as support from founders and C-level executives from companies like Stripe, Datadog, Segment, and Linear, we are well-positioned for growth.Based in New York City, just west of SoHo, our dynamic team of around 60 is set to double in size within the next 9 to 12 months.About the RoleAs a Technical Success Manager at Stainless, you will play a pivotal role in ensuring the success of our most valued customers, which include industry leaders such as Cloudflare, Google, Anthropic, and OpenAI. Your mission will be to guarantee that these clients achieve outstanding results with our platform while managing intricate technical relationships and advocating for product enhancements based on their insights.This position merges extensive technical knowledge with exceptional interpersonal skills. You will troubleshoot and resolve complex technical challenges, handle escalations with poise, and maintain alignment between customers and internal teams. Most importantly, you will cultivate relationships that inspire enthusiasm for working with Stainless.What You'll DoAct as the primary technical liaison for Stainless's most strategic clients.Foster and sustain robust relationships with technical stakeholders within customer organizations.Investigate, triage, and resolve intricate technical issues, collaborating across engineering, product, and support teams.Effectively manage escalations to ensure customers feel valued and that issues are resolved swiftly.Organize and track numerous customer requests, issues, and initiatives across multiple accounts concurrently.Convert customer needs and feedback into actionable insights for the product and engineering teams.Develop in-depth expertise in the Stainless platform and remain informed on customer use cases.Proactively identify potential risks to customer satisfaction and work to mitigate them before they escalate.Identify opportunities for customers to expand their use of new products and services.Who You AreYou possess a strong technical background (engineering, computer science, or a related field) and can engage confidently with senior engineering teams.

About Us:TransPerfect is a global leader dedicated to empowering businesses to thrive in the international marketplace. With our extensive suite of language and business support services, we facilitate seamless communication and globalization across diverse sectors. Our offerings include top-notch translation, multicultural marketing, website globalization, legal support, and innovative technology solutions tailored to meet our clients' needs.Your Role:As an Account Manager, you will play a pivotal role in cultivating new business relationships while providing exceptional support to our existing clients.Key Responsibilities:Conduct in-depth research to identify prospective clients through various channels, including online resources, trade shows, referrals, and industry directories.Create and maintain comprehensive spreadsheets detailing prospective client information, such as names, titles, contact details, and other relevant data.Design and implement targeted mailing campaigns to engage prospective clients using updated databases.Initiate cold calls to potential clients to introduce our services and generate interest.Utilize creative problem-solving to enhance our new business development strategies.Negotiate rates and timelines with clients, ensuring mutually beneficial agreements.Educate both prospective and current clients about our translation process, including pricing, turnaround times, and insights into competitors.Collaborate with production teams to guarantee that all projects are executed with precision and attention to detail, resulting in high-quality deliverables.Regularly follow up with clients to assess their satisfaction regarding service delivery and quality.Stay informed about the industries TransPerfect serves, including key players, trends, and relevant current events.Participate in special projects or additional duties as assigned.

Join bubble as an Associate Account Manager, where you'll play a pivotal role in cultivating client relationships and ensuring their success with our platform. This position demands strong communication skills, a proactive approach to problem-solving, and the ability to navigate complex account management scenarios.Your responsibilities will include collaborating with clients to understand their needs, providing tailored solutions, and ensuring optimal service delivery. If you are passionate about client success and eager to grow within a dynamic team, we invite you to apply!

About AlphaSense: AlphaSense is the go-to platform for the world’s leading companies seeking to eliminate uncertainty in decision-making. Leveraging advanced AI, we provide market intelligence and insights derived from a wealth of trusted public and private content, including equity research, company filings, event transcripts, expert calls, news articles, trade journals, and proprietary research. In 2024, AlphaSense strengthened its mission through the acquisition of Tegus, enhancing our capabilities to empower professionals with AI-driven market intelligence. Our combined strengths will facilitate growth, innovation, and an expanded content library, enabling users to derive deeper insights from thousands of sources. Trusted by over 6,000 enterprise customers, including a significant portion of the S&P 500, AlphaSense, founded in 2011 and headquartered in New York City, employs over 2,000 professionals worldwide with offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Join us in making a difference!Location: NYC Preferred, Boston/Chicago, RemoteAbout the RoleThe Account Manager position is part of our Financial Services Account Management team, which serves Fortune 1000 firms, asset managers, hedge funds, and investment banks. In this role, you will be responsible for overseeing long-term relationships with a designated portfolio of high-value Financial Services clients. You will act as the primary commercial relationship owner, accountable for renewals, customer health, adoption, and growth. Your goal is to ensure AlphaSense is integrated into daily workflows, delivering measurable business impact.As a trusted advisor, you will engage with stakeholders, from daily users to senior executives, and collaborate closely with Account Executives to identify expansion opportunities, while maintaining accountability for retention and renewals.This dynamic position thrives in a fast-paced environment, where high growth and shifting priorities are the norms. Success will depend on your strong business acumen, ability to navigate ambiguity, clear ownership of outcomes, and your capacity to prioritize effectively while remaining accountable.

About You: As an Affiliate Account Manager, you excel in achieving the ideal harmony between client satisfaction and team performance. Your strategic and analytical mindset has equipped you with significant experience in affiliate and influencer marketing across both agency and brand environments. A self-starter at heart, you effortlessly navigate through uncertainty, consistently delivering data-driven solutions that benefit both clients and team members. Your relentless pursuit of growth and challenges is matched only by your ability to inspire this same mindset within your team. Key Responsibilities: Manage, negotiate, develop, and cultivate affiliate partnerships for a diverse range of clients. Generate weekly and monthly performance reports to assess partner activity and optimization opportunities, presenting insights to clients. Develop strategies to boost performance through testing commission structures, dynamic attribution modeling, and cross-channel analysis. Streamline workflows and processes, adapting as necessary for maximum productivity. Oversee daily operations within the affiliate network.

Join Aircall as a passionate and dedicated Key Account Manager in our vibrant New York office, where you will serve our top-tier North American clients. Our innovative, AI-driven customer communication platform is utilized by over 22,000 companies globally, enabling them to accelerate revenue growth, enhance issue resolution, and efficiently scale their customer-facing teams.At Aircall, we are redefining customer communications by merging voice, SMS, WhatsApp, and AI into one cohesive workspace. Our commitment to helping teams work smarter is reflected in our AI Voice Agent, which automates routine calls, and AI Assist, which optimizes post-call tasks. With tools designed to provide real-time guidance, we empower our teams to achieve their maximum potential, resulting in increased revenue and quicker resolutions.Founded in Paris, with a robust North American presence in Seattle, we also have teams in Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. Our product is beloved by customers and our business is rapidly scaling, supported by top-tier investors and driven by continuous AI innovation across our offerings.At Aircall, you will be part of a dynamic environment filled with ambition, a focus on product excellence, and a commitment to execution. We prioritize visible impact, swift decision-making, and genuine growth.Our Work Ethos: We are deeply customer-focused, data-oriented, and dedicated to delivering substantial results. We champion ownership, continual learning, and thoughtful speed. If you thrive in a collaborative and fast-paced setting where trust and impact are paramount, you will find your place with us.

About Glimpse Glimpse builds AI technology for Consumer Packaged Goods (CPG) brands, focusing on automating back-office work like deductions management, revenue recovery, and cash application. Since launching in April 2024, Glimpse has grown from zero to over 200 customers and raised $52 million from investors such as a16z, 8VC, and Y Combinator. Our AI agents analyze deduction data, validate charges, automate cash applications, and dispute invalid claims, tasks that would otherwise take years for a full-time team. For example, our AI reviewed 17,000 deductions in under 24 hours for a $1 billion CPG brand, finding over $10 million in recoverable revenue. We are building a new suite of services for consumer brands and are searching for outstanding talent to help us scale further. Role Overview: Account Manager (NYC HQ) The Account Manager will shape the commercial success of existing client accounts at Glimpse. This person takes ownership of key metrics like Net Revenue Retention (NRR) and Gross Revenue Retention (GRR), approaching them with the care of a business owner. This position is broader than traditional account management. It calls for executive-level communication, disciplined commercial strategy, and a strong focus on data to demonstrate Glimpse’s value. The Account Manager will help build the systems, processes, and playbooks that define how we manage accounts as the company grows beyond eight figures in revenue. Collaboration is essential. The Account Manager works closely with Sales, Customer Experience, Product, Marketing, and the founding team to ensure customers renew, expand their services, and become long-term advocates for Glimpse. What You Will Do Oversee and grow a portfolio of CPG accounts, serving as the main commercial contact after the sale. Increase NRR and GRR by finding expansion opportunities, managing renewals, and reducing churn risk. Build and maintain executive relationships with Finance, Accounting, Operations, Sales, and C-suite leaders at client companies. Prepare data-driven business reviews (QBRs/EBRs) that clearly show the ROI Glimpse delivers, turning platform activity into a compelling value story for clients. Spot upsell and cross-sell opportunities and close these deals. Work with Account Management Leadership to design the account management framework, including playbooks, templates, and scalable processes as Glimpse expands.

The Squarespace Technical Program Management (TPM) team is on the lookout for a Senior Technical Program Manager to spearhead our compliance initiatives within the Security organization. In this pivotal role, you will serve as a strategic partner to both Security leadership and the Legal team, guiding the comprehensive execution of cross-functional programs that tackle intricate compliance, privacy, and technical security challenges. This position requires a unique combination of extensive Governance, Risk, and Compliance (GRC) expertise alongside technical fluency, enabling you to collaborate effectively with engineering teams to drive remediation efforts. You will take charge of outlining a clear path forward, ensuring that high-priority security and compliance projects are executed with meticulous attention to detail and maintain consistent momentum. This is a New York City-based role with a requirement to work from our office two days per week. You will report directly to the Manager of Technical Program Management. Key Responsibilities: Developing clear and effective plans throughout the technical discovery and delivery phases (scope, milestones, tasks, roles and responsibilities, risk mitigation, etc.) Facilitating collaboration and communication across various teams (Security, Engineering, Legal, etc.) to break down silos Monitoring project status and providing updates to project stakeholders Identifying opportunities for process improvements and best practices at the team level Exhibiting excellent communication skills across diverse stakeholders Ideal Candidate Profile: 4+ years of experience in a Technical Program Manager or similar role, managing engineering-driven projects throughout all phases of the software development lifecycle Expertise in GRC and Audit, specifically in leading complex compliance delivery for standards such as PCI, SOC 2, and SOX, with a proven ability to oversee the entire audit lifecycle with a proactive problem-solving approach Technical security fluency, capable of translating abstract security requirements and legal mandates (like GDPR, CCPA) into tangible, actionable technical tasks for engineering and infrastructure teams Demonstrated success in partnering with security leadership to build and maintain comprehensive department-wide roadmaps, lead planning meetings, and provide regular status reports Advanced organizational influence, able to drive alignment across diverse groups (Product, Engineering, Legal, and Finance) and impact outcomes without direct authority Proven expertise in operational excellence, particularly in Agile methodologies