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Technical Account Management Manager

HightouchNew York City, New York
On-site Full-time $230K/yr - $260K/yr

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Experience Level

Manager

Qualifications

Key ResponsibilitiesRecruit, develop, and mentor a high-performing team of Technical Architects dedicated to our largest Enterprise clients. Offer guidance and career advancement opportunities for team members. Set team objectives, performance indicators, and accountability frameworks that enhance customer success outcomes. Promote a culture of continuous learning and technical proficiency.

About the job

About Hightouch

Hightouch is an innovative AI platform crafted for marketing and growth teams. Our AI agents revolutionize marketing workflows, enabling marketers to efficiently create content, devise campaigns, and implement strategies with unprecedented speed and effectiveness.

Situated at the forefront of crucial technological advancements, Hightouch leverages the latest in large language models (LLMs) and agentic AI, alongside the swift evolution of cloud data warehouses such as Snowflake and Databricks. With these advantages, we have emerged as a leader in AI marketing, collaborating with industry giants like Domino’s, Chime, Spotify, Ramp, Whoop, and Grammarly, among over 1000 others.

Our commitment is to create a significant impact for our customers. We tackle challenges using first-principles thinking, act swiftly and effectively, and foster a culture of compassion and kindness among our team. We seek individuals who are exceptional communicators, possess a growth mindset, and are determined to achieve our shared goals.

About The Role

In this pivotal role, you will lead a team of Technical Architects who act as the essential link between Hightouch and our premier Fortune 5000 clientele. You will be charged with building, nurturing, and expanding a world-class team responsible for managing the entire customer journey—from initial engagement to onboarding and ongoing success.

Your blend of people leadership and technical expertise will ensure that our Enterprise customers derive maximum value from the Hightouch platform. You will take charge of enhancing your team's technical skills, establishing best practices for customer interactions, and spearheading strategic initiatives aimed at increasing customer retention and growth within our largest accounts.

As a proactive leader, you will remain engaged in complex technical escalations while empowering your team to provide exceptional customer experiences. You will work closely with Sales leadership to devise strategies that boost platform adoption within large organizations and collaborate cross-functionally to gather customer insights that drive product innovation.

About Hightouch

Hightouch is revolutionizing the marketing landscape with its cutting-edge AI platform, designed to empower teams to achieve remarkable results through advanced technology. By harnessing the power of LLMs and agile AI, we provide our clients with unparalleled marketing solutions.

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