companyShift Technology logo

Tech Support Specialist at Shift Technology | Boston, MA

Shift TechnologyUS - Boston
On-site Full-time $70K/yr - $80K/yr

Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.


Unlock Your Potential

Generate Job-Optimized Resume

One Click And Our AI Optimizes Your Resume to Match The Job Description.

Is Your Resume Optimized For This Role?

Find Out If You're Highlighting The Right Skills And Fix What's Missing

Experience Level

Entry Level

Qualifications

Technical Skills:Proficient in Windows, Intune, G Suite, Office, and Active Directory. Strong understanding of computer security, antivirus, and patch management. Basic familiarity with cloud services (Azure AD, Office 365, G-Suite, Atlassian, etc.). Fundamental knowledge of PowerShell. Experience with ticketing systems and troubleshooting. Ability to troubleshoot VPN and network connectivity (TCP/IP, OSI Model). Skilled in documenting problem resolutions and routine tasks. Must reside within commuting distance of Boston, MA.

About the job

Join Shift Technology, the leading AI platform revolutionizing the insurance sector. Our innovative technology fuses generative, agentic, and predictive AI to enhance underwriting, claims, fraud detection, and risk management. Our solutions drive operational efficiency and deliver exceptional customer experiences, making a measurable impact for the world's foremost insurers.

At Shift, we foster a culture of innovation and trust, united by a mission to reshape the insurance industry through our cutting-edge SaaS platform. With a diverse team representing over 50 countries, we are collaboratively creating the future of insurance.

 

As a key member of the Shift Technology Infrastructure team, you will:
  • Efficiently resolve support tickets and project requests.
  • Adhere to established processes and protocols.
  • Oversee desktop computer management, ensuring compliance with security policies.
  • Administer the badge access system for office security.
  • Manage computer inventory and monitor system performance.
  • Ensure the proper functioning of office printers.
  • Facilitate new user onboarding and offboarding processes.
  • Coordinate laptop distribution for remote employees.
  • Oversee the internal Windows App (Intune) Store.
  • Foster positive relationships with colleagues.
  • Utilize deployment tools to roll out new applications.
  • Adapt to new responsibilities as needed.
  • Promote cross-team collaboration and effective communication to identify risks and minimize operational impacts.
  • Encourage autonomy in daily tasks and reduce oversight on complex projects.

About Shift Technology

Shift Technology is at the forefront of transforming the insurance industry with its advanced AI technology. Our mission is to empower insurers through innovative solutions that enhance operational efficiency and customer satisfaction. Join a diverse team committed to reshaping the future of insurance.

Similar jobs

Tailoring 0 resumes

We'll move completed jobs to Ready to Apply automatically.