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Tech Support Engineer at Fever | Mexico

FeverMexico
On-site Full-time

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Experience Level

Experience

Qualifications

Qualifications:Proven experience in technical support or a related field. Strong problem-solving skills with the ability to analyze complex issues. Excellent communication skills and the ability to work collaboratively. Familiarity with data analysis tools and software. Prior experience in customer-facing roles is a plus.

About the job

Hello!
We are Fever, the leading technology platform transforming the landscape of culture and live entertainment.

Our mission is to make culture and entertainment accessible to everyone. Through our innovative technology and data-driven strategy, we are changing how people connect with live events.

Monthly, our platform engages over 300 million individuals across more than 55 countries, allowing them to discover extraordinary experiences while empowering event creators with our robust technology and insights to expand their reach and innovate their offerings.

Our achievements speak for themselves: partnerships with industry giants such as Netflix, F. C. Barcelona, and Primavera Sound, along with internationally recognized experiences, and support from top global investors! Impressive, right?

To fulfill our mission, we are on the lookout for talented individuals with a proactive mindset who are excited to help shape the future of entertainment!

Are you ready to be part of this exciting journey?

Now, let’s dive into the specifics of this role and how you can contribute to Fever’s mission.

Our engineering team is responsible for creating, developing, enhancing, and maintaining all Fever services, ensuring that more people can enjoy unforgettable experiences.

About the Role

Location: Mexico

What We Are Looking For:

We are in search of a talented Tech Support Engineer who excels in advanced troubleshooting to join our team. In this vital role, you will manage incidents primarily classified as bugs, performing in-depth root cause analysis, identifying definitive solutions, and overseeing the incident lifecycle until resolution.

Your Responsibilities at Fever:

Key Responsibilities:

  • Advanced Troubleshooting and Diagnostics: Take ownership of escalated bugs and platform failures, performing comprehensive investigations, data collection, and log analysis to identify the root cause of complex system issues.
  • Engineering Escalation Management: Create high-quality, detailed bug reports for the engineering team, documenting all troubleshooting steps, concrete findings, and the resulting impacts to facilitate a smooth handover for bug resolution.
  • Resolution and Closure: Directly resolve issues whenever feasible, ensuring timely and effective solutions for our users.

About Fever

Fever is at the forefront of the entertainment industry, utilizing advanced technology to democratize access to cultural experiences. Our platform connects people with live events and empowers creators to innovate and reach wider audiences.

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