Tech Support Engineer at Fever | Mexico

Hello! We are Fever, the leading technology platform transforming the landscape of culture and live entertainment.Our mission is to make culture and entertainment accessible to everyone. Through our innovative technology and data-driven strategy, we are changing how people connect with live events. Monthly, our platform engages over 300 million individuals across more than 55 countries, allowing them to discover extraordinary experiences while empowering event creators with our robust technology and insights to expand their reach and innovate their offerings.Our achievements speak for themselves: partnerships with industry giants such as Netflix, F.C. Barcelona, and Primavera Sound, along with internationally recognized experiences, and support from top global investors! Impressive, right? To fulfill our mission, we are on the lookout for talented individuals with a proactive mindset who are excited to help shape the future of entertainment! Are you ready to be part of this exciting journey?Now, let’s dive into the specifics of this role and how you can contribute to Fever’s mission.Our engineering team is responsible for creating, developing, enhancing, and maintaining all Fever services, ensuring that more people can enjoy unforgettable experiences.About the RoleLocation: MexicoWhat We Are Looking For:We are in search of a talented Tech Support Engineer who excels in advanced troubleshooting to join our team. In this vital role, you will manage incidents primarily classified as bugs, performing in-depth root cause analysis, identifying definitive solutions, and overseeing the incident lifecycle until resolution.Your Responsibilities at Fever:Key Responsibilities:Advanced Troubleshooting and Diagnostics: Take ownership of escalated bugs and platform failures, performing comprehensive investigations, data collection, and log analysis to identify the root cause of complex system issues.Engineering Escalation Management: Create high-quality, detailed bug reports for the engineering team, documenting all troubleshooting steps, concrete findings, and the resulting impacts to facilitate a smooth handover for bug resolution.Resolution and Closure: Directly resolve issues whenever feasible, ensuring timely and effective solutions for our users.

Join Fever, the premier technology platform for culture and live entertainment! We are on a mission to democratize access to culture and entertainment using our innovative technology and data-driven methods. Each month, our platform captivates over 300 million individuals across more than 40 countries, offering them unforgettable experiences while empowering event creators with data and technology to enhance their events and reach wider audiences.Our success is highlighted by partnerships with industry giants like Netflix, F.C. Barcelona, and Primavera Sound, as well as several prestigious awards and support from leading global investors.We are searching for proactive individuals to help shape the future of entertainment. Are you ready to be part of this exciting journey?The engineering team is the backbone of our user-friendly iOS and Android applications and our website. We are responsible for creating, developing, improving, and maintaining all Fever services to ensure our users have exceptional experiences.About the RoleAs a Tech Support Engineer specializing in Advanced Troubleshooting and Escalation, you will play a crucial role in our operations. You will handle incidents that have been pre-classified as bugs, performing thorough root cause analyses to determine definitive solutions and managing the lifecycle of incidents until they are resolved.Key Responsibilities:Conduct advanced troubleshooting and diagnostics, taking ownership of escalated bugs and platform issues. This includes comprehensive investigations, data collection, and log analyses to identify root causes of complex system problems.Manage engineering escalations by preparing high-quality, detailed bug reports for the engineering team. This involves documenting all troubleshooting steps, presenting concrete data findings, and outlining the impact to ensure a smooth transition for bug resolution.

Hello! We are Fever, the premier technology platform transforming culture and live entertainment.Our mission is to make culture and entertainment accessible to everyone. By leveraging our innovative technology and data-driven strategies, we are changing how individuals experience live events. Every month, over 300 million people across more than 40 countries are inspired by our platform to discover unforgettable experiences, while we empower event creators with our insights and tools, enabling them to scale, innovate, and reach new audiences.Our achievements include collaborations with industry giants like Netflix, F.C. Barcelona, and Primavera Sound, and we’ve delivered internationally acclaimed experiences, backed by leading global investors! Exciting, isn’t it?To further our mission, we seek proactive individuals with a hands-on approach who are passionate about shaping the future of entertainment!Are you ready to join the experience?Let’s dive into the details of this role and how you will contribute to Fever’s mission.The engineering team is behind our user-friendly iOS and Android applications, as well as our website, which operate globally. We are tasked with creating, developing, enhancing, and maintaining all Fever services to ensure that more people enjoy amazing experiences.About the RoleYou will be a key member of the Engineering team, enhancing our applications to provide users with the best experiences available in their cities.You'll work with cutting-edge frontend technologies, collaborating with highly skilled professionals in a scalable and performance-oriented environment.Key ResponsibilitiesCreate intuitive, high-performance web experiences for multiple partners across marketing, branding, and design.Assess the technical, creative, and time-related constraints of projects, making practical compromises with stakeholders.Engage in the entire project lifecycle, from ideation to launch and handoff.Work collaboratively with a larger creative team through regular design critiques and collaborative sessions.

Greetings! We are Fever, the premier technology platform transforming the landscape of culture and live entertainment.Our mission? To make culture and entertainment accessible to everyone. By leveraging our advanced technology and data-driven strategies, we are changing how individuals connect with live entertainment. Each month, over 300 million people across more than 55 countries (and growing) are inspired by our platform to uncover unforgettable experiences, while we empower event creators with our insights and technology to innovate, grow, and attract new audiences.Our achievements? We have partnered with industry giants such as Netflix, F.C. Barcelona, and Primavera Sound, presented internationally acclaimed experiences, and received backing from prominent global investors! Quite impressive, right? To fulfill our mission, we are seeking passionate individuals with a proactive mindset, eager to help shape the future of entertainment!Are you ready to be part of this exciting journey?Now, let’s delve into this role and your contributions towards achieving Fever’s mission.ROLE OVERVIEW: We are in search of a motivated individual to join our Sales Operations team. Your responsibilities will include:Oversight of our internal Back Office system.Creation and management of all plans that are added to our platform.Weekly monitoring of database queries to ensure optimal performance of our plans.Collaboration with various teams to implement necessary changes in marketplace configuration.

Hello! We’re Fever, the premier technology platform for culture and live entertainment.Our mission? To democratize access to culture and entertainment. With our innovative technology and data-driven strategies, we’re transforming how people connect with live entertainment. Every month, our platform captivates over 300 million individuals across more than 40 countries, enabling them to discover unforgettable experiences while empowering event creators with our insights and technology, helping them to expand, innovate, and elevate their events to new audiences.Our achievements? We’ve collaborated with iconic industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, delivered internationally acclaimed experiences, and secured backing from several prominent global investors! Impressive, right?To fulfill our mission, we seek proactive individuals who are passionate about shaping the future of entertainment!Ready to be part of the journey?Now, let’s explore this role and how you can contribute to Fever’s mission.Who you will collaborate withYou will join one of our global offices to work in teams and engage directly with our partners, vendors, and venues. In this position, you will assist Fever in expanding its portfolio of original events. To achieve this, you will interact with various departments within Fever, from Marketing to Operations.What you will doAs a Project Manager, you will collaborate with your team lead to develop, launch, and oversee your events from inception to completion. Alongside other departments, you will determine strategies to scale these events across all our markets.The team you are joining is composed of motivated, youthful, and enjoyable individuals. In addition to their multicultural backgrounds, team members come from esteemed organizations: McKinsey, Amazon, Google, KKR, Cirque du Soleil, PSG, and Roland Garros.

Greetings! We are Fever, the premier tech platform driving innovation in culture and live entertainment.Our goal? To make culture and entertainment accessible to everyone. Utilizing our state-of-the-art technology and data-driven strategies, we are transforming how audiences connect with live experiences. Each month, our platform captivates over 300 million individuals across more than 55 countries, guiding them to extraordinary events while empowering creators with our insights and technology to elevate their events and reach broader audiences. Our achievements speak volumes: partnerships with industry giants like Netflix, F.C. Barcelona, and Primavera Sound, a portfolio of internationally recognized experiences, and support from top global investors! Quite impressive, right? To fulfill our mission, we seek ambitious individuals with a proactive approach who are excited to shape the future of entertainment!Are you ready to be part of this journey? Let’s delve into this role and explore how you can contribute to Fever’s vision.About the ExperienceDopamine Land is an immersive experience that beautifully merges media, technology, and play in a single location. Whether you're planning a family day out or an adult-friendly evening session, this interactive museum invites everyone to rediscover their inner child through vibrant installations. Don’t miss out—step away from your routine and elevate your dopamine levels!About the Role: As a Global Creative Producer, you will spearhead the creative and scenic production development for Dopamine Land’s global initiatives. You will ensure that every installation reaches its creative potential while navigating operational constraints. This position is perfect for individuals with a robust creative and technical background who excel in fast-paced, international production settings.

About Fever Fever is a technology platform focused on making culture and live entertainment accessible to everyone. Each month, over 300 million people in more than 55 countries use Fever to discover new experiences. The company partners with event creators, providing data and technology to help them innovate and reach wider audiences. Fever has worked with organizations like Netflix, F.C. Barcelona, and Primavera Sound, and has earned international recognition and investment. Role Overview: IT Automation & Support Specialist This Mexico City-based role joins Fever’s IT team, with a focus on both support and automation. The position involves more than standard helpdesk work, it's ideal for someone who looks for ways to automate repetitive tasks and improve internal processes. The environment is primarily macOS, and the team values a proactive approach to problem-solving and efficiency. This position can serve as a strong foundation for engineers interested in future roles in infrastructure, reliability, or platform engineering. Previous team members have progressed into SRE roles within the company. Main Responsibilities Manage the macOS device fleet using Kandji MDM, handling deployments, policies, and a custom OpenVPN setup. Oversee access management, including onboarding, offboarding, SSO, and permissions. Respond to IT requests via Slack and Jira, triaging and resolving issues promptly. Maintain and administer self-hosted infrastructure, such as firewalls, switches, and internal services. Develop scripts and lightweight tools to automate common IT tasks and reduce manual work. Work with the SRE team on infrastructure awareness and handle escalations as needed. Document runbooks, processes, and internal guides clearly and consistently. Provide occasional support for Windows and Linux environments. Location This role is based in Mexico City.

Role overview The Support Engineer position at NielsenIQ in Mexico City centers on providing technical support to clients and ensuring their needs are addressed promptly. This role plays a key part in maintaining the reliability of services and upholding client satisfaction. Collaboration is a regular part of the job. Support Engineers work with colleagues from various teams to resolve client issues and keep daily operations on track. Building and maintaining strong relationships with clients is also a core responsibility. What you will do Deliver technical support and solutions for clients Work closely with internal teams to resolve operational challenges Help sustain smooth business operations Support ongoing client relationships through effective communication Location This position is based in Mexico City.

Role Overview Vonage is hiring a Video API Tech Support Engineer in Mexico City. This role focuses on helping clients use and integrate Vonage’s video API solutions. The position centers on technical support, troubleshooting, and ensuring customers get the most from our video technology. What You Will Do Provide technical assistance for Vonage’s video API products Support clients with integration and setup questions Troubleshoot issues to maintain smooth video API performance Work closely with team members to resolve complex technical problems Location This position is based in Mexico City, Mexico.

Doctoralia connects patients and healthcare specialists across Mexico through its digital platform. The company’s SaaS tools aim to make clinical practice more efficient and patient-focused for medical professionals and their teams. Role overview The Operations Support Specialist coordinates and improves daily operations at Doctoralia’s Mexico City office. This position works with both internal teams and external clients, handling a mix of administrative tasks, incident resolution, and process improvement initiatives. What you will do Assist internal teams with daily operations, ensuring workflows remain efficient and incidents are resolved quickly. Update and maintain databases, reports, and documentation, keeping all information accurate and confidential. Identify areas where operational procedures can be improved and suggest practical solutions to increase efficiency. Coordinate with suppliers and various internal departments to meet deadlines and maintain service quality. Track key operational metrics and share insights to support business decisions. Requirements 1 to 2 years of experience in operations, administration, or support roles, including administrative work and incident management. Comfort working in startup, marketing, or advertising environments. Familiarity with Jira, Salesforce, CRMs, or similar operational management platforms. Strong organizational skills, a proactive mindset, and effective problem-solving abilities.

Join our dynamic team at Arketa as a Technical Support Engineer, where you'll be the cornerstone of our customer service excellence. In this role, you'll troubleshoot technical issues, provide solutions, and ensure customer satisfaction. We are looking for a proactive individual who thrives in a fast-paced environment and is passionate about technology and helping users.

ALTEN Mexico is a proud subsidiary of the ALTEN Group, an internationally recognized leader in engineering and technology consulting.At ALTEN Mexico, we are at the forefront of engineering innovation, providing cutting-edge solutions for a diverse range of sectors, including Automotive, Energy, Aeronautics, Banking & Insurance, Telecom & Multimedia, and Rail. Our talented team of over 250 professionals is dedicated to excellence in project design development, testing, programming, implementation, and manufacturing.We are on the lookout for an Interiors Design and Release Engineer who will take charge of component and system level design, development, validation, timing, and production release specifically for the COCKPIT area.This role entails full ownership of the early validation process and functionality of components, ensuring that all system and vehicle level functional objectives are achieved. You will also conduct component and system level validation testing.The responsibilities also include overseeing the comprehensive release of components, which involves managing the Bill of Materials, creating CAD drawings, conducting validation testing at various levels, handling engineering change management, and developing Design Verification Plans. Further duties will consist of issuing engineering change notices, reviewing and approving FMEAs, DVP&Rs, supporting prototype builds, resolving issues, and providing launch production support.

Estamos en la búsqueda de un Ingeniero de Soporte Técnico L2 bilingüe, quien será responsable de proporcionar asistencia técnica a nivel 2 en un entorno dinámico y en constante evolución. Este rol implica colaborar con el equipo de soporte técnico y trabajar directamente con los usuarios finales para resolver problemas técnicos de manera eficaz.

Join ALTEN Mexico as a Junior Java Developer and become an integral part of our team dedicated to engineering and technology solutions. You will engage in innovative projects across diverse industries, including Automotive, Energy, Aeronautics, Banking, Telecommunications, and more.In this role, you will be accountable for the development, integration, and modernization of software tools essential for validation and automation processes.The position necessitates a strong technical grasp of Java, backend architectures, integration with DLLs (JNI/JNA), validation flow automation, communication between heterogeneous tools, and connection with NI or dSPACE platforms. Additionally, you will ensure delivery quality by adhering to best development practices, testing, documentation, and traceability via GitHub and Rally.

Join our dynamic team at Clara as an IT Support Engineer! In this hybrid role, you will be responsible for providing exceptional technical support to our clients and internal teams. Your expertise will be vital in troubleshooting issues, maintaining IT systems, and ensuring smooth operation across various platforms.

Join Our Team as a Senior Java Support Engineer - Remote (Mexico)Are you a passionate software engineer with a knack for delivering high-quality code? We are seeking a Senior Java Support Engineer who is dedicated to excellence and eager to contribute to our innovative projects.Your Responsibilities:Engage in hands-on development and support of large-scale production systems.Collaborate with cross-functional teams to ensure seamless integration and deployment.Develop and validate creative solutions for complex workflows.Qualifications:BS/MS in Computer Science or related field.Over 5 years of substantial experience in production coding, with a strong emphasis on quality.Proven commitment to agile methodologies and scalable architecture.Expertise in Java, Spring Boot, SQL, NoSQL databases, and various messaging technologies (Kinesis, Kafka, SQS, RabbitMQ).Experience with centralized caching solutions such as Redis.Proficiency in AWS services, including EC2, Lambda, S3, and CloudWatch.Familiarity with CI/CD practices using Jenkins or GitHub Actions.Fluency in advanced conversational English and Spanish is essential, with an evaluation during the interview process.If you are a foreigner residing in Mexico, a valid INE, CURP, NSS, and RFC is required.Nice to Have:Experience in healthcare technology and standards (HL7, FHIR).Knowledge in data analytics and machine learning.

ALTEN México is a leading engineering company that delivers innovative and efficient solutions in technology projects and product development. Our team consists of over 600 dedicated professionals committed to providing services across various industries, including automotive, energy, aerospace, banking and insurance, telecommunications, multimedia, and railways.We value talent at ALTEN México and are seeking an Automation Tester to join our dynamic team.As an Automation Tester, you will be responsible for ensuring the quality and integrity of software through the design, development, execution, and maintenance of both automated and manual tests. This role requires a blend of programming, analysis, in-depth debugging, and working with technical documentation in complex validation environments.

Join our dynamic team at inetum2 as a BI/Data Engineer, specializing in Level 2 Support. This is an exciting opportunity for individuals looking to leverage their data engineering skills in a supportive environment. You will be responsible for troubleshooting and resolving data-related issues, ensuring optimal performance of BI tools, and collaborating closely with cross-functional teams to deliver exceptional data solutions.

ALTEN Mexico is a premier engineering firm renowned for delivering cutting-edge solutions tailored to engineering, technology, and product development projects. Our commitment spans multiple industries including Automotive, Energy, Aeronautics, Banking & Insurance, Telecom & Multimedia, and Rail, providing comprehensive services from project design and development to testing, validation, programming, implementation, and manufacturing.As a proud subsidiary of the ALTEN Group, we collaborate with international clients and are currently seeking an Electronic Validation Engineer to ensure that alternative electronic components replacing End-of-Life (EoL) parts uphold all functional, safety, reliability, and compliance standards within automotive Electronic Control Units (ECUs). This role involves conducting risk-based delta validation, designing and executing test plans, analyzing results, preparing detailed technical reports, and collaborating with cross-functional teams utilizing tools such as JIRA, PLM systems, CANoe/CANalyzer, Siemens Capital, Altium, and Ansys.

Join a prominent IT company making waves across Latin America as a Tech Lead Fullstack (.NET + React). We are looking for a talented individual who can drive our growth and technological advancement.Responsibilities:Partner with architecture and product/business teams to craft comprehensive technical design artifacts.Demonstrate a solid grasp of SOLID design principles.Create and test web applications utilizing Client-Side frameworks (ReactJS) and Microsoft technologies.Write high-quality code using C#, ASP.Net, MVC 4.0+, ReactJS, NodeJS, WebAPI, HTML 5, CSS 3, and JavaScript.Exhibit strong proficiency in REST APIs, GraphQL, and a fundamental understanding of gRPC.Showcase SQL programming skills, including NoSQL, SQL stored procedures, ADO.Net, and Entity Framework.Utilize development tools such as Visual Studio, VS Code, SSMS, GIT, and data exploration tools.Ensure quality code practices by using static analysis tools and maintaining code coverage metrics.Review team PRs to ensure delivery of clean, optimized, and performant code, contributing to overall code quality.Think creatively, adhere to coding standards, and produce clean code.Develop native Cloud-based solutions with Azure, coupled with a solid understanding of distributed systems.Create test scripts that align with business requirements and conduct unit testing and automation.Work collaboratively with other feature teams and mentor junior team members.Engage with cross-team application leads, business teams, and architects, effectively managing multiple tasks.Understand the CI/CD pipeline and relevant tools for software quality and security scanning.Possessing professional certifications and a personal GitHub repository is a plus.Advanced conversational English is essential (to be evaluated).If you are a foreign national residing in Mexico, a valid INE, CURP, NSS, and RFC are required.