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System Integrator Partner Lead

DecagonSan Francisco
On-site FullTime

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Qualifications

The ideal candidate will possess a minimum of 5 years of experience in partnership development, particularly within technology or SaaS environments. Proven expertise in building and nurturing channel partnerships is essential. Strong communication, negotiation, and project management skills are required. A strategic mindset with the ability to work collaboratively across various teams is crucial. Familiarity with AI technologies and an understanding of customer experience frameworks will be advantageous.

About the job

About Decagon

Decagon stands at the forefront of conversational AI, empowering brands to create exceptional concierge-like customer experiences. Our cutting-edge technology enables industry leaders such as Avis Budget Group, Block’s Cash App, Square, Chime, Oura Health, and Hunter Douglas to implement AI agents that facilitate personalized and enriching interactions across various channels, including voice, chat, email, SMS, and more.

We are committed to reshaping the future of customer experiences, moving beyond traditional support tickets and hold music towards quicker resolutions, more meaningful conversations, and stronger relationships. Our mission is supported by esteemed investors like a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, among others.

As an in-office company, we are driven by a collective commitment to excellence and speed. Our core values—Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle—guide our work and foster our growth as a cohesive team.

About the Team

The Partnerships team at Decagon is a newly established group focused on driving growth through strategic technology, solutions, channel, cloud, and AI partnerships. As one of our pioneering team members, you will play a pivotal role in shaping strategy, developing programs and processes, and executing initiatives to enhance customer outcomes.

About the Role

We are seeking a System Integrator Partner Lead, a foundational member of our Partnerships team tasked with designing, building, and scaling our revenue-focused partnership programs, particularly for implementation and delivery partners. This dynamic role will require you to merge go-to-market strategies, program design, and partner enablement. You will collaborate closely with customers, partners, and internal teams to drive both customer satisfaction and commercial results. The ideal candidate will have a proven track record of establishing strong channel partnerships in a fast-paced, high-growth setting. You will partner with the Director of Partnerships to:

  • Develop and implement commercial deal structures and programs to expand the delivery ecosystem.
  • Launch partner enablement initiatives, including training pathways, solution guides, joint marketing materials, and certification processes to ensure repeatable success.
  • Lead G/SI partnership discussions, crafting joint value propositions, co-delivery models, and go-to-market strategies.
  • Increase SI-sourced SQLs, pipeline, and closed-won deals to drive revenue growth.

About Decagon

Decagon is a leader in the conversational AI sector, dedicated to transforming how brands interact with their customers. Our innovative platform enables businesses to create meaningful connections with clients through personalized experiences. We are proud to partner with top-tier companies and are bolstered by significant investment support, fueling our mission to redefine customer interactions in a digital age.

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