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Swedish Speaking Customer Service Representative at Leading Tech Company in Greece

Mercier Consultancy MDAthens, Attica, Greece
On-site Full-time

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Experience Level

Experience

Qualifications

Requirements Fluent in Swedish (both written and spoken); proficiency in English is an advantage. Prior experience in customer service, ideally within the technology sector. Exceptional communication skills with the ability to clearly articulate technical information. Strong problem-solving capabilities and a customer-centric approach. Ability to manage multiple inquiries effectively in a fast-paced environment. Familiarity with customer service software and CRM tools is favorable. Willingness to relocate to Greece and work flexible hours, including evenings and weekends as required.

About the job

Join the dynamic team at Mercier Consultancy MD, where we are excited to offer a remarkable opportunity for Swedish-speaking Customer Service Representatives at a prestigious technology firm located in beautiful Greece. This role is ideal for individuals who are enthusiastic about technology and customer engagement. As a representative, you will assist clients in Swedish, delivering exceptional service regarding tech products and services.


Key Responsibilities

  • Respond to customer inquiries related to tech products and services via phone, email, and chat in Swedish.
  • Provide comprehensive product information, troubleshoot technical issues, and guide customers through various processes.
  • Assist customers with placing orders, making modifications, and tracking their shipments effectively.
  • Address customer complaints promptly to ensure satisfaction and a positive experience.
  • Accurately document all customer interactions in the CRM system for future reference and analysis.
  • Work closely with technical teams to resolve customer issues swiftly and effectively.
  • Maintain up-to-date knowledge of the latest technology developments and product offerings to assist customers efficiently.

About Mercier Consultancy MD

Mercier Consultancy MD is a leading consultancy firm known for connecting talented individuals with top-tier companies in various industries, including technology. We pride ourselves on fostering an innovative and inclusive work environment that values collaboration, creativity, and customer satisfaction.

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