Support Operations Manager - User Operations

Join the Revolution at HarveyAt Harvey, we are fundamentally changing the landscape of legal and professional services. Our innovative blend of cutting-edge AI technology and an enterprise-level platform, coupled with our profound industry expertise, is setting new standards for how knowledge work is achieved.This is an exceptional opportunity to contribute to a transformative company poised at a pivotal moment in its growth journey. With over 1,000 clients across 60+ countries and strong backing from elite investors, we are rapidly scaling and shaping a new industry segment. The challenges are vast, the expectations are high, and the potential for personal, professional, and financial growth is unparalleled.Our team is composed of highly skilled, motivated individuals who are dedicated to our mission. We operate at a fast pace, with a strong sense of urgency, and take full ownership of the challenges we face, from initial brainstorming to long-term impact. Our close collaboration with customers—ranging from leadership to engineers—allows us to address real problems with diligence and care. If you thrive in dynamic environments, strive for excellence, and wish to influence the future of work alongside a team that continuously elevates standards, we encourage you to join us.Role OverviewWe are seeking a User Operations Manager to spearhead a dynamic, high-impact support team that is committed to delivering outstanding customer experiences. Reporting directly to the Head of User Operations, you will champion operational excellence, accountability, and ongoing improvement within our global support framework.This position requires a balance of strategic oversight and hands-on execution, ensuring our team provides timely and high-quality support to both enterprise and mid-market customers. Ideal candidates are proactive leaders who are results-driven and deeply engaged in achieving success through their teams.Your influence will be crucial in molding the systems, culture, and processes of our expanding support organization, ensuring that every customer interaction exemplifies Harvey’s dedication to speed, clarity, and excellence.Key ResponsibilitiesLead and mentor a results-oriented team of User Operations Specialists, cultivating a culture of urgency, accountability, and continuous enhancement.Establish clear performance metrics while ensuring team members meet quality and responsiveness objectives.Manage daily support operations, guaranteeing prompt resolution of customer inquiries and compliance with service level agreements (SLAs)....

We are seeking a passionate and experienced User Research Manager to join our dynamic team at Plaud in San Francisco. In this pivotal role, you will be responsible for leading user research initiatives that inform product development and enhance user experiences. You will collaborate closely with cross-functional teams to design and execute research studies, analyze findings, and present actionable insights to drive decision-making.Your expertise will guide our understanding of user needs and behaviors, enabling us to create innovative solutions that resonate with our audience. If you have a knack for understanding users and a passion for leveraging research to impact product strategy, we want to hear from you!

Role Overview Prosper is looking for a User Experience Researcher in San Francisco. This position focuses on studying user behavior and improving digital products. Research findings will help shape design choices and influence product direction. What You Will Do Conduct qualitative and quantitative research to understand user needs and behaviors Share insights that guide design and product decisions Work closely with product and design teams to enhance user satisfaction Support product innovation by providing actionable research findings Location This role is based in San Francisco, CA.

We are seeking an experienced and strategic Operations Manager to lead our efforts at Claude Marketplace. In this pivotal role, you will be responsible for optimizing operational efficiency, driving innovative solutions, and enhancing our marketplace's performance. You will collaborate with cross-functional teams to develop and implement strategies that align with our business objectives.

At Blueground, we aim to create a sense of belonging for our guests, no matter where they choose to reside. Our mission is to provide the peace of mind, flexibility, and confidence necessary for our guests to embark on life's adventures.Since our inception in 2013, we have experienced significant growth, having successfully secured over $258 million in funding. Currently, we host guests in more than 50,000 homes across 46 cities worldwide, with ambitious plans to reach 100,000 homes in 100 cities by 2025. Our vision is embodied through our collaborative and inclusive workplace culture that nurtures opportunity for our diverse team of over 1,000 members across 17 countries.We empower our employees with the choice of how they work, whether that be full-time in one of our offices, fully remote, or within a hybrid model.Our core principles guide our operations:Guest-Centric Approach: Every decision is made with our guests in mind, inspiring us to craft exceptional experiences.Agility: We maintain a fast-paced environment, continuously innovating to stay ahead.Transparency: We foster trust through open communication at all levels.Adaptability: We embrace change, enabling us to thrive amid challenges.Ownership: We take pride in our work, ensuring excellence and impactful outcomes in every task.We are seeking an Operations Lead to join our dynamic team in San Francisco, CA. The ideal candidate will possess a keen eye for detail, a proactive attitude, and the ability to manage general maintenance tasks to keep our properties in pristine condition for our guests. This role will primarily involve supporting our Operations Team in preparing new units, ensuring existing units are guest-ready, and addressing any issues or emergencies that may arise, including guest lockouts, furniture replacements, and keeping Operations Managers informed of necessary repairs.Key Responsibilities:Collaborate with Operations Managers to ensure all properties are fully equipped and ready for guest arrivals.Act as the operational frontline for Blueground, ensuring new properties meet our standards while managing maintenance, repairs, and technology issues such as furniture assembly and WiFi troubleshooting.Perform pre-check-in and post-check-out inspections using a mobile checklist to ensure each apartment meets our high standards.

Location: San Francisco, CA – In office, with occasional flexibility for remote work as needed.Compensation: $100,000-$120,000, based on experience.About EpistemeAt Episteme, we are redefining research and development. Our mission is to empower researchers whose work seeks meaningful impact in the world. We provide essential financial, infrastructural, and operational support that enables scientists to concentrate on significant challenges that often fall outside conventional academic or corporate structures. By closely collaborating with researchers, we facilitate the transformation of innovative ideas from initial insights to practical applications. We believe that translating science into real-world solutions is an integral part of our mission, not merely an afterthought. When discoveries are ready, we assist in responsibly introducing them to the world, including through commercialization when appropriate.Joining Episteme means becoming part of a visionary organization that values clarity over complexity, ownership over passivity, and collaboration free from micromanagement. We embrace the inherent uncertainties of innovation, valuing intellectual honesty and a commitment to thoughtful execution. Our team comprises diverse professionals who are dedicated to rigor, impact, and accountability. Roles evolve based on contributions and trust rather than rigid job descriptions, allowing for rapid testing of ideas, explicit decision-making, and open sharing of learnings for continuous improvement.What We Look ForTo support our scientific ambitions, we seek a Research Operations Manager who will own and enhance the operational frameworks that ensure our research programs maintain clarity, momentum, and accountability. You will be tasked with ensuring that our initiatives progress smoothly under pressure, scale effectively without chaos, and do not rely on informal interventions or constant reminders.Working autonomously within your defined scope, you will make intentional trade-offs between speed, rigor, and available resources. As ambiguity increases, you will provide structure and alignment without introducing unnecessary bureaucracy.What You Will DoYou will lead the operational execution, ensuring that workflows progress with clarity, coordination, and follow-through. You will be responsible for making progress visible, maintaining reliable commitments, and fostering a culture of accountability.

Astranis is at the forefront of satellite technology, engineering state-of-the-art satellites for high orbits that extend humanity's reach into the solar system. Our advanced satellites currently deliver dedicated, secure networks to a diverse clientele that includes large enterprises, government entities, and the US military. With five successful satellites in orbit and many more on the way, we are managing a robust backlog exceeding $1 billion in commercial contracts.As the preferred partner for satellite communications, Astranis meets the stringent demands of clients for uptime, data security, network visibility, and custom solutions. We have successfully raised over $750 million from leading investors such as Andreessen Horowitz, Blackrock, and Fidelity, and our team comprises 450 talented engineers and entrepreneurs. All our operations, from design to manufacture and satellite operation, are conducted from our expansive 153,000 sq. ft. headquarters in Northern California.Sales Operations ManagerThe Sales Operations Manager will play a pivotal role in developing and maintaining the operational framework that empowers Astranis’ expanding commercial team to thrive, managing a business with over $1 billion in backlog and a similarly robust pipeline. You will collaborate closely with Sales, Finance, Legal, and Engineering departments to establish reliable reporting, streamline processes, and implement scalable tools that enhance speed, precision in forecasting, and focus on closing complex deals.

The City and County of San Francisco is hiring a Storekeeper to help manage inventory and support daily operations at its facilities. This position is based in San Francisco. Role overview The Storekeeper monitors stock levels, prepares orders, and keeps detailed records of goods received and distributed. Accuracy and attention to detail are essential for maintaining smooth supply operations across departments. Key responsibilities Track inventory and monitor stock levels Prepare and process orders for supplies and materials Maintain accurate records of items received and distributed Location This role is located in San Francisco and supports the City and County’s facilities.

At Front, we are revolutionizing customer operations for B2B businesses, harmonizing teams, tools, and customer interactions to enable seamless scaling while maintaining vital connections. Our platform goes beyond simple interactions, managing the complexities of B2B relationships effectively. Trusted by over 9,000 companies, including industry leaders like Uber Freight, Navan, and Stripe, Front is uniquely positioned to enhance operational efficiency in customer-centric roles.Supported by prominent investors such as Sequoia Capital and Salesforce Ventures, Front has successfully raised $204 million. Our accolades include multiple recognitions as a top workplace, including Built In's 100 Best Midsize Places to Work in SF 2025 and Top Places to Work by USA Today 2025.We invite you to join our team as a Sales Operations Manager. In this pivotal role, you will apply your analytical expertise to enhance our growth strategies and optimize our go-to-market operations as we aim for significant revenue growth from $100M to $200M+ ARR. You will be responsible for long-term capacity planning, developing sophisticated territory and segmentation models, and elevating our operational frameworks.

Join Plaid, a pioneering force in open finance, where our Product team is dedicated to building robust systems that empower millions of developers and businesses. We define our development strategies, guide their execution, and ensure excellence in delivery. This founding role in Product Operations will directly report to the Head of Business Operations, who is accountable to Plaid’s visionary founder and CEO. As we evolve into a multi-product organization, we are committed to enhancing our Product operations by clarifying priorities, ensuring consistent execution, and delivering superior quality in our product work.As our inaugural Product Operations Lead, you will be responsible for establishing and managing the operational framework for the Product organization. Collaborating closely with teams across Product, Engineering, Design, and Product Marketing, you will develop the systems, processes, and standards that enable teams to consistently execute high-quality work. Your hands-on approach and ability to operate from first principles will be essential in defining a long-term strategy for your area of expertise.

About Us:At Notion, we are driven by a vision to empower individuals and teams by enabling them to customize their software solutions for any challenge they face. Our mission since 2016 has been to transform how people interact with technology, making it accessible for everyone. With a diverse clientele that includes industry leaders like Nike, Airbnb, Slack, and Samsung, we are rapidly expanding and looking for top talent to join our creative and diverse team.Our collaborative culture thrives on in-person interactions, and we encourage all team members to work from our offices on designated Anchor Days: Mondays, Tuesdays, and Thursdays. Some roles may require additional in-office presence.About the Role:As the Product Operations Manager, you will play a pivotal role in facilitating collaboration and efficiency within our product development teams. Your responsibilities will include optimizing processes, enhancing communication, and ensuring successful launches of new products and features. You will serve as a vital link between Product and Go-to-Market teams. Key responsibilities include:Product Enablement:Provide insights to help the product team prioritize feature roadmaps effectively.Advocate for customer needs throughout the product development process.Identify and implement improvements to processes and tools to enhance engineering efficiency.Launch Management:Oversee the comprehensive launch process for new features, collaborating with product, engineering, marketing, sales, and support teams.Lead Early Access Programs to empower teams to deliver confidently.Coordinate rollout implementations and ensure smooth execution with key stakeholders.Product & Engineering Excellence:Implement feedback loops to guide the product team on feature iterations and enhancements.Develop reporting dashboards and quarterly reports to measure and ensure product success.

People Operations ManagerJoin a cutting-edge company that is revolutionizing voice technology!About Vapi:We are pioneering the transition to voice as the primary interface for human interaction.Our platform is the most flexible solution for implementing voice agents.In just two years, we have expanded our community to over 600,000 developers, adding over 2,000 daily.Experience Vapi today!Why We Need You:We are establishing core systems for performance management, compensation, and career progression.Our senior People team is currently bogged down with operational tasks instead of focusing on strategic initiatives.This role will delineate the responsibilities of system design from execution.As the People Operations Manager, you will be the driving force behind our People function, ensuring that all programs are executed smoothly and that our employees enjoy a consistently high-quality experience.Your Responsibilities:First 30 Days:Familiarize yourself with our People systems, including Lattice, Sequoia One, payroll, and benefits workflows.Take charge of onboarding and offboarding processes.Assist in managing the ongoing performance cycle logistics and communications.Establish baseline reporting for headcount, turnover, and key People metrics.Next 60 Days:Assume full responsibility for the execution of performance cycles, including administering Lattice.Create a uniform onboarding and offboarding experience across all teams.Conduct an audit of People systems, ensuring data integrity and efficient workflows.Identify areas for process improvement and begin implementing enhancements.After 90 Days:Develop reporting dashboards for performance, promotions, and attrition metrics.Drive automation and scalability initiatives across our People systems.Act as a reliable and responsive first point of contact for all People-related inquiries.

The Center for AI Safety (CAIS) is at the forefront of research and advocacy dedicated to minimizing societal risks associated with artificial intelligence. Our mission is to tackle the most pressing challenges posed by AI through innovative technical research, strategic field-building initiatives, and active policy engagement, alongside our affiliated organization in Washington, D.C., the Center for AI Safety Action Fund. We are seeking a meticulous and organized Operations Manager to join our team. In this pivotal role, you will address a variety of operational challenges and develop robust systems from the ground up. The ideal candidate will significantly enhance our operational efficiency and contribute to our mission of promoting safer AI technologies.

Location and Team Location: San Francisco, CA (In-office) Team: Revenue/GTM Operations Employment Type: Full-Time About Granola Granola builds tools that help people think and work more effectively. What began as an AI notepad has grown into a collaborative workspace and cognitive enhancement platform. Senior leaders often introduce Granola to their organizations, and adoption quickly spreads across teams. Today, Granola supports some of the fastest-growing companies worldwide, including Vercel, Cursor, Lovable, and Decagon. Originally designed in London, Granola now serves a primarily US customer base. The San Francisco office anchors our North American go-to-market efforts. Role Overview This is Granola’s first Revenue Operations hire in San Francisco. The role shapes our go-to-market approach and builds the operational foundation for sales. Expect hands-on work: designing frameworks, managing reporting, running operational cadences, launching sales motions, and ensuring the sales team has the tools they need. Strategic input will influence how Granola approaches the market, defining target audiences, segmenting markets, and identifying the right sales motions as we grow. The Revenue Operations Lead works closely with the VP of Sales, Account Executives, and partners with the GTM Engineering team in London. This position reports to the Head of GTM Operations in London. What You Will Do Lead key GTM processes. Design, develop, and improve operational workflows. Spot areas for improvement and put new solutions in place. Partner with Sales leadership. Work with the VP of Sales to boost revenue, surface effective strategies, and recommend adjustments as needed. Define Ideal Customer Profile (ICP) and segmentation. Clarify target audiences and deliver analyses that refine our ICP, supporting both inbound and outbound sales. Oversee territory and quota planning. Collaborate with Sales leadership to design territories and set goal metrics.

About Plaud Inc.At Plaud, we are revolutionizing the way professionals enhance their productivity and performance with our innovative AI work companion, trusted by over 1.5 million users globally since 2023. Our mission is to amplify human intelligence through state-of-the-art note-taking solutions.Based in San Francisco and incorporated in Delaware, Plaud is at the forefront of human-AI collaboration, combining cutting-edge hardware and software solutions. Our commitment to data security is unwavering, as we adhere to ISO 27001, ISO 27701, GDPR, SOC 2, HIPAA, and EN 18031 standards.Discover more about us by visiting https://www.plaud.ai and stay connected through our social media channels: Instagram, X, Facebook, LinkedIn, and YouTube.Why You Should Join UsAs a rapidly growing and profitable company with a $250 million revenue run rate in just three years, Plaud is defining the future of human-AI interaction. Join us to:Engage with cutting-edge AI tools and contribute to our global expansion.Collaborate with passionate professionals who prioritize innovation and customer success.Advance your career in a culture that promotes continuous learning and development.

Join Our Team!8Fleet is on the lookout for an Operations Coordinator to play a crucial role in supporting our expanding fleet operations in San Francisco. As part of a dynamic and innovative logistics technology startup, you will help shape the future of urban mobility.About 8Fleet:Based in Los Angeles, 8Fleet is a pioneering technology and logistics company dedicated to creating the operational framework for both traditional and future autonomous rideshare fleets. We are in a phase of rapid growth and are looking for enthusiastic individuals who are eager to contribute to our mission and grow with us.Your Role:As an Operations Coordinator, you will be integral to our daily operations, interacting with drivers and ensuring that our fleet is maintained and ready for service. You will manage shift schedules, oversee the workflow, and ensure operational excellence in a hands-on capacity, requiring a keen eye for detail and a proactive problem-solving mindset.Key Responsibilities:Assist Drivers: Provide support and troubleshooting for drivers, including on-road coaching and performance management.Schedule Maintenance: Coordinate regular maintenance, inspections, and repairs to keep vehicles in optimal condition.Manage Inventory: Keep accurate records of keys, vehicle equipment, and supplies necessary for fleet operations.Monitor Performance Metrics: Track fuel consumption and other key indicators to enhance fleet efficiency.Ensure Compliance: Uphold safety and DOT regulations, ensuring all operations meet industry standards.Optimize Logistics: Work to improve routing and scheduling for cost-effective fleet operations.Vendor Coordination: Liaise with mechanics and repair shops for timely repairs and maintenance.Maintain Records: Ensure accurate documentation of vehicle maintenance and operational data.Assist in Fleet Strategy: Collaborate with management on vehicle purchases and replacements.

Join Dryft as a Founding Design EngineerAt Dryft, we are revolutionizing manufacturing operations by developing intelligent systems that automate complex human decision-making processes. Our small yet exceptionally talented team is deeply passionate about the physical world, including cars, machines, and planes. Our members are accomplished graduates from prestigious institutions such as Stanford, Berkeley, CDTM, and TUM, and they include innovators who have built everything from robots and race cars to high-impact software that has garnered millions of downloads.Supported by visionary leaders from renowned companies such as Amazon, Facebook, and Stripe, we are already making significant strides by saving our customers millions. This is just the beginning—while ERPs maintained the physical world for decades, Dryft is spearheading the future.Your RoleAs our Founding Design Engineer, you will collaborate closely with our CEO, CTO, and customers to create intuitive user interfaces for our AI-driven agents. Your goal will be to simplify complexity, transforming intricate industrial data and decision-making frameworks into clear, trustworthy user experiences that empower users to act confidently and swiftly.

About 8Fleet:8Fleet is at the forefront of innovation! As a swiftly expanding technology and logistics startup based in Los Angeles, we are dedicated to developing the operational framework for both autonomous and traditional rideshare fleets. To support our rapid growth, we are on the lookout for a dynamic Market Manager to become an integral part of our team and drive our success. You will be engaged in every facet of our operations as we scale!About the Role:As the Market Manager, you will oversee all operational aspects of 8Fleet in San Francisco, which includes managing end-to-end operations, strategic planning, data analysis, business operations, and business development. This crucial role demands a solid operational background, a comprehensive understanding of the rideshare industry, and a mindset akin to that of a founder.You will focus on vital business objectives that enhance our growth trajectory and ensure operational excellence. Leveraging your robust operational and analytical experience, you will lead key initiatives essential for propelling our business forward. We seek a strategic thinker who can navigate from a macro perspective down to granular details, guaranteeing exceptional outcomes.The ideal candidate embodies a proactive approach, possesses operational expertise, thrives in a fast-paced environment, demonstrates leadership qualities, and maintains open lines of communication. You will play a pivotal role in steering our business growth while providing insightful guidance on strategic implementation and execution. We are eager to find someone who can not only fulfill the responsibilities of this role but also evolve within our company.You are driven, endlessly curious, and passionate about devising innovative solutions to challenges.

Join Our User Operations TeamThe User Operations team at Perplexity AI is at the forefront of enhancing user experiences. We are committed to ensuring our AI-driven search and answer engine provides genuine value to every user, from individual consumers to larger organizations. Our team operates across several support channels, including email, in-app messaging, Slack, and community forums. We work closely with Product, Engineering, Billing, and Growth teams to transform user feedback into actionable product improvements. As a dynamic startup, we require team members who can wear multiple hats and contribute beyond just resolving support tickets.Your RoleAs a User Operations Generalist, you will play a critical role in our fast-paced environment. We are looking for someone who possesses exceptional customer support skills coupled with strong technical knowledge. You will manage a high volume of user inquiries across various channels while investigating product issues, leveraging customer feedback to discover problems, and proposing solutions that enhance the overall user experience.This position is not merely about handling tickets. As new features and products are launched, you will be the first to hear user feedback—what works well, what causes confusion, and what requires fixing. Your interactions will help us gather insights that influence successful launches, identify potential issues early, and communicate clear solutions back to our users. Additionally, you will be responsible for building automations and optimizing workflows to enhance our team's efficiency as we adapt to the rapid pace of product development without compromising quality.We seek an individual who can navigate uncertainty and create solutions where processes are still being established. You will not always have a predefined playbook; instead, we need a proactive individual who can carve out a path forward instead of simply following one.Your Characteristics:You identify gaps: Whether it's a missing Help Center article, a flawed workflow, or recurring user issues, you take the initiative to address these.You are self-driven: You are motivated to take the lead but also recognize when to seek guidance.You communicate effectively: You keep your team informed, raise blockers early, and ensure that nothing slips through the cracks.You thrive in autonomy: We expect you to operate independently without constant supervision.