Support Operations Manager - User Operations

Are you a detail-oriented leader with a passion for enhancing user experiences? Join Harvey as a Support Operations Manager in our User Operations team. In this pivotal role, you will oversee our support operations, ensuring that our users receive top-notch service while optimizing our processes for efficiency. You will collaborate with cross-functional teams to develop strategies that improve user satisfaction and streamline support workflows.

Join the Revolution at HarveyAt Harvey, we are fundamentally changing the landscape of legal and professional services. Our innovative blend of cutting-edge AI technology and an enterprise-level platform, coupled with our profound industry expertise, is setting new standards for how knowledge work is achieved.This is an exceptional opportunity to contribute to a transformative company poised at a pivotal moment in its growth journey. With over 1,000 clients across 60+ countries and strong backing from elite investors, we are rapidly scaling and shaping a new industry segment. The challenges are vast, the expectations are high, and the potential for personal, professional, and financial growth is unparalleled.Our team is composed of highly skilled, motivated individuals who are dedicated to our mission. We operate at a fast pace, with a strong sense of urgency, and take full ownership of the challenges we face, from initial brainstorming to long-term impact. Our close collaboration with customers—ranging from leadership to engineers—allows us to address real problems with diligence and care. If you thrive in dynamic environments, strive for excellence, and wish to influence the future of work alongside a team that continuously elevates standards, we encourage you to join us.Role OverviewWe are seeking a User Operations Manager to spearhead a dynamic, high-impact support team that is committed to delivering outstanding customer experiences. Reporting directly to the Head of User Operations, you will champion operational excellence, accountability, and ongoing improvement within our global support framework.This position requires a balance of strategic oversight and hands-on execution, ensuring our team provides timely and high-quality support to both enterprise and mid-market customers. Ideal candidates are proactive leaders who are results-driven and deeply engaged in achieving success through their teams.Your influence will be crucial in molding the systems, culture, and processes of our expanding support organization, ensuring that every customer interaction exemplifies Harvey’s dedication to speed, clarity, and excellence.Key ResponsibilitiesLead and mentor a results-oriented team of User Operations Specialists, cultivating a culture of urgency, accountability, and continuous enhancement.Establish clear performance metrics while ensuring team members meet quality and responsiveness objectives.Manage daily support operations, guaranteeing prompt resolution of customer inquiries and compliance with service level agreements (SLAs)....

About Our TeamAt OpenAI, our User Operations team plays a pivotal role in delivering outstanding customer experiences with our cutting-edge products. We tackle intricate issues, offer expert technical support, and empower our customers to fully leverage the benefits of our offerings. Collaborating closely with Sales, Technical Success, Product, and Engineering teams, we strive to ensure a seamless experience for our diverse customer base, ranging from innovative startups to established global enterprises.About the PositionWe are on the lookout for a proactive Strategic Operations Specialist to lead transformative initiatives within OpenAI’s customer support landscape. In this role, you will partner with leaders across User Operations and the broader organization to enhance, mature, and refine our support operations. Your focus will be on strategic projects that elevate the customer journey and optimize operational efficiency, ensuring our support capabilities scale effectively alongside business growth.You will immerse yourself in understanding our organizational goals—where we currently stand and where we aim to be—while driving the execution of a vision that prioritizes exceptional support. This position transcends traditional playbook development; as AI continues to revolutionize customer interactions and operational frameworks, we require a forward-thinking strategist who can anticipate future needs and shape the next era of customer support at OpenAI and beyond.Key ResponsibilitiesCollaborate with User Operations and cross-functional teams to harness AI and LLMs, playing an integral role in our technological advancement.Engage with leadership to identify, assess, and prioritize strategic and operational initiatives, ensuring they align with our company’s objectives and unique needs.Embrace a fast-paced environment, fostering program structures that promote efficiency and execution.Partner with product, engineering, and data teams to uncover and tackle essential operational challenges and scaling opportunities, focusing on automation, process enhancement, and improved self-service capabilities.

Join Our User Operations TeamThe User Operations team at Perplexity AI is at the forefront of enhancing user experiences. We are committed to ensuring our AI-driven search and answer engine provides genuine value to every user, from individual consumers to larger organizations. Our team operates across several support channels, including email, in-app messaging, Slack, and community forums. We work closely with Product, Engineering, Billing, and Growth teams to transform user feedback into actionable product improvements. As a dynamic startup, we require team members who can wear multiple hats and contribute beyond just resolving support tickets.Your RoleAs a User Operations Generalist, you will play a critical role in our fast-paced environment. We are looking for someone who possesses exceptional customer support skills coupled with strong technical knowledge. You will manage a high volume of user inquiries across various channels while investigating product issues, leveraging customer feedback to discover problems, and proposing solutions that enhance the overall user experience.This position is not merely about handling tickets. As new features and products are launched, you will be the first to hear user feedback—what works well, what causes confusion, and what requires fixing. Your interactions will help us gather insights that influence successful launches, identify potential issues early, and communicate clear solutions back to our users. Additionally, you will be responsible for building automations and optimizing workflows to enhance our team's efficiency as we adapt to the rapid pace of product development without compromising quality.We seek an individual who can navigate uncertainty and create solutions where processes are still being established. You will not always have a predefined playbook; instead, we need a proactive individual who can carve out a path forward instead of simply following one.Your Characteristics:You identify gaps: Whether it's a missing Help Center article, a flawed workflow, or recurring user issues, you take the initiative to address these.You are self-driven: You are motivated to take the lead but also recognize when to seek guidance.You communicate effectively: You keep your team informed, raise blockers early, and ensure that nothing slips through the cracks.You thrive in autonomy: We expect you to operate independently without constant supervision.

Why Join Harvey?At Harvey, we are revolutionizing the landscape of legal and professional services — not in small steps, but through a comprehensive transformation. By leveraging cutting-edge AI, a robust enterprise platform, and extensive domain expertise, we are redefining the future of knowledge work.This is a unique opportunity to contribute to a game-changing company at a pivotal moment. With over 1,000 clients spanning more than 58 countries, a strong product-market alignment, and exceptional backing from renowned investors, we are experiencing rapid growth and actively shaping a new industry category. The challenges are significant, expectations are high, and the potential for personal, professional, and financial advancement is unparalleled.Our team is composed of bright, driven individuals who are passionately aligned with our mission. We operate at a fast pace, with a sense of urgency and accountability, tackling issues from concept through to long-term impact. By staying closely connected to our clients, from executives to engineering, we collaboratively address genuine challenges with diligence and speed. If you excel in uncertain environments, strive for excellence, and want to help design the future of work alongside high-achieving colleagues, we encourage you to join us in this journey.At Harvey, we are writing the future of professional services today — and we are just beginning.Role OverviewAs a User Operations Specialist, you will serve as the essential frontline support within our User Operations team, reporting directly to the Head of User Operations. Your role is vital in delivering compassionate and effective assistance to our customers. We seek an individual who is enthusiastic about problem-solving, skilled in managing diverse priorities, and committed to ensuring a seamless support experience for enterprise clients.Key ResponsibilitiesAct as the primary contact for customer support inquiries, providing empathetic, precise, and timely solutions.Manage multiple priorities and tasks while maintaining high service standards and responsiveness.Collaborate with team members to identify and resolve complex issues, escalating them as necessary.Maintain an in-depth knowledge of our products and services to offer informed support.Document customer interactions and feedback to contribute to ongoing service enhancements.Work closely with other departments to address customer issues and enhance the overall customer experience.Stay updated on new product features and enhancements to provide accurate information to customers.

Join Our Dynamic TeamThe User Operations team at Perplexity AI serves as the critical interface for our users, ensuring that our cutting-edge AI search and answer engine provides exceptional value to millions of consumer users and our expanding Enterprise Pro clientele. We are a collaborative team that interacts through multiple support channels—email, in-app messaging, Slack, and community forums—while working closely with Product, Engineering, Finance, and Enterprise Go-To-Market teams to transform user feedback into actionable product enhancements. In our fast-paced startup environment, everyone wears multiple hats and contributes beyond traditional ticket resolution.Position OverviewWe are seeking a proactive User Operations Generalist with expertise in billing and product support to become an integral part of our Customer Experience (CX) team. This role will encompass a wide array of user inquiries, from account-related questions and product troubleshooting to bug reporting and feature guidance. Your primary focus will be on billing and product support, particularly for our Enterprise customers, addressing subscription and billing inquiries, troubleshooting intricate Enterprise Pro configurations, and serving as a reliable point of contact for enterprise users navigating our platform.In this role, you'll engage directly with Enterprise clients through support tickets, Slack, and emails, diagnosing complex challenges and acting as a key resource before escalating issues to Product and Engineering teams. You'll foster relationships with enterprise stakeholders, gather structured feedback, and advocate for their requirements in product discussions.We are looking for someone who operates independently and takes initiative. Here’s what success looks like in this role:You identify gaps—be it a missing Help Center article, a flawed billing process, or recurring issues in enterprise tickets—and take the initiative to address them.You are self-driven, know when to seek assistance, and communicate effectively with the team.You keep stakeholders informed, highlight potential blockers early, and ensure that nothing is overlooked.You flourish in an environment that grants ownership and trust; micromanagement is not your style.As our CX operations continue to evolve, you will play a vital role in shaping our user support systems. An entrepreneurial mindset and comfort with ambiguity will be essential as you help us scale our support effectively.

Become a Valued Member of the ThinkingIT Corp. Team!At ThinkingIT Corp., we are dedicated to transforming the iGaming sector through cutting-edge IT and marketing solutions. Our Operations and User Success team plays a critical role in ensuring our clients derive the utmost value from our offerings. If you're eager to gain hands-on experience in operations, user success, and CRM systems, we encourage you to complete our Interest Form.Your Journey with Us:This position is ideal for those aiming to sharpen their skills in customer relationship management and operational effectiveness. Responsibilities may include: Assisting with the updates and upkeep of CRM systems Collecting and monitoring user feedback and support tickets Enhancing internal processes through documentation and workflow optimization Evaluating customer data to pinpoint trends and drive best practices Collaborating with cross-functional teams to enhance user experiences

Role overview Commure is seeking a Senior Operations Manager to lead Account Operations. The position is open to candidates in the San Francisco Bay Area or those who prefer to work remotely. This role centers on managing and improving operational processes that help deliver reliable service to clients. Key responsibilities Oversee and enhance daily activities within the Account Operations team Collaborate with cross-functional groups to introduce and sustain effective operational practices Lead projects aimed at boosting operational performance and increasing customer satisfaction Track key performance indicators and communicate operational results Encourage a culture of continuous improvement within the team Maintain compliance with industry standards Requirements Proven experience managing operational teams and processes Ability to work well with various departments Demonstrated success in process improvement and performance management Dedication to delivering high-quality service and operational excellence

Join Anrok as a Tax Operations Manager specializing in product and technical support. In this dynamic role, you will be at the forefront of our tax operations, ensuring that our products meet compliance standards while providing exceptional technical support to our clients. You will collaborate closely with cross-functional teams to enhance our systems and processes, driving innovation and efficiency in our tax operations.

Join Anthropic as a Support Operations Specialist focused on managing AI agents. In this role, you will collaborate with cross-functional teams to enhance our AI systems, ensuring they operate efficiently and effectively. Your expertise will help us maintain high standards of service and innovation in AI management.

Join Baseten as an IT Support and Operations Engineer where you will play a pivotal role in ensuring the seamless operation of our IT infrastructure. You will be responsible for providing technical support, managing system operations, and collaborating with cross-functional teams to maintain high service standards.

Role Overview The Manager of Mapping Operations at DoorDash leads mapping initiatives that support accurate and efficient delivery routes. This role manages a team focused on optimizing mapping processes and applies data-driven strategies to improve operational efficiency. What You Will Do Oversee mapping projects that impact delivery routing accuracy Manage and support a team responsible for mapping operations Streamline mapping workflows for greater efficiency Use data to inform and implement process improvements Location San Francisco, CA

About Us:At Lunar, we are pioneering a transformative software platform for health systems, dedicated to reshaping the landscape of healthcare. Our mission is to empower hospitals with state-of-the-art, AI-driven software that facilitates exceptional patient care. Our platform stands as a revolutionary backbone for modern health systems, enhancing both clinical and operational workflows through the world’s first AI-native hospital information system.This innovative platform redefines the information infrastructure essential for health systems, supporting everyone from medical professionals to patients. We see this endeavor as the moon landing of healthcare—an ambitious mission that many deem impossible.Supported by leading venture capital firms in Silicon Valley, we thrive on the strength of a compact, high-performing team of seasoned experts. We value individuals who are driven, inquisitive, possess sound judgment, and are committed to producing their best work.We are in search of a Business Operations Manager who will spearhead impactful projects aimed at enhancing efficiency and scalability across Lunar. Join us to streamline operations, leverage data for informed decision-making, and contribute to the foundational growth of a dynamic healthcare technology company.Your Impact in the Next 6 Months:Lead High-Priority Initiatives: Assume ownership of pivotal projects that define Lunar’s operational strategy, ensuring effective scaling while upholding excellence in execution.Enhance Business Operations: Play a vital role in developing and scaling Lunar’s operational infrastructure, guaranteeing the right processes, systems, and insights support our rapid growth.Foster Third-Party Partnerships: Build and nurture relationships with essential external partners, including hospital vendors, service providers, and integration allies.Innovate and Streamline: Identify and act on opportunities to enhance and simplify business operations through first-principles thinking and innovative problem-solving.

Join Cardless as a Payment Operations Manager and play a pivotal role in streamlining our payment processes. You will lead a dynamic team to enhance operational efficiency and ensure seamless payment experiences for our customers. This position requires a strategic thinker with strong analytical skills, capable of identifying opportunities for improvement and implementing effective solutions.

Transforming Hospital OperationsIn today's healthcare landscape, many hospitals still rely on outdated methods — utilizing paper, spreadsheets, and guesswork to manage crucial operations like staffing, labor planning, and capacity. This inefficiency results in a staggering waste of thousands of hours and millions of dollars each year.At Vitalize, we are revolutionizing this process with our intelligent, automated staffing operations platform. Our solution empowers clinical leaders with real-time decision support, streamlining workflows, minimizing unnecessary labor costs, and maximizing patient capacity.As we continue to build the future of hospital workforce operations, we are rapidly gaining traction against traditional HR/ERP systems. With our platform already implemented in over 20 hospitals, nearing eight-figure revenue, and significant funding from top-tier investors, we have tripled our revenue in just the past three months and are poised for rapid scaling.Your RoleIn this pivotal role, you will ensure that our hospital partners can efficiently run their most essential workflows on the Vitalize platform. Your responsibilities extend beyond simple ticket responses; you will gain a deep understanding of our complex, data-driven staffing operations and proactively ensure that our users have access to accurate staffing information that directly impacts patient care.Customer Support Ownership: You will lead the customer support experience, addressing inquiries related to product features, data integrations, workflow configurations, and technical troubleshooting through various channels including email, SMS, video calls, and in-person visits when necessary.Data-Driven Workflow Unblocking: Hospital staffing operations hinge on precise, real-time data. When issues arise — such as integration failures, data synchronization problems, or calculation discrepancies — you will investigate to uncover root causes, collaborate with engineering to resolve them, and ensure that our customers can resume their operations smoothly.Direct Customer Engagement: Regular interactions with nurses, staffing coordinators, and hospital executives will be essential for understanding their workflows, troubleshooting issues, and gathering feedback. Your willingness to visit hospitals as needed will provide vital context for problem-solving.Product Influence: By analyzing customer feedback, you will identify trends and insights that shape product decisions and roadmap priorities. You will also contribute to creating knowledge base content, drafting troubleshooting guides, and developing scalable support processes as we grow.Collaboration with Engineering: Close collaboration with product and engineering teams will be crucial. You will help replicate bugs, document technical issues, and ensure that solutions are implemented swiftly. Your technical expertise will enable you to effectively bridge the gap between customer challenges and engineering solutions.

Role Overview zip is hiring a GTM Strategy & Operations Manager focused on Data & Territory Operations in San Francisco. This role shapes go-to-market strategies and supports operational improvements across the business. What You Will Do Work with teams across departments to analyze market data and identify trends Refine and optimize territory assignments to support growth targets Develop and share operational best practices that improve efficiency Contribute insights that guide strategic planning and day-to-day execution Location This position is based in San Francisco.

Join Figma as a Sales Operations Manager and play a crucial role in shaping our sales strategies and driving operational excellence. In this dynamic position, you will collaborate with sales teams, analyze data, and implement processes that enhance our sales effectiveness.Your contributions will help optimize workflows, improve CRM utilization, and ensure our sales operations run smoothly. If you are passionate about sales processes and enjoy working in a fast-paced, collaborative environment, we want to hear from you!

Airbnb, Inc. is seeking a Workshop Operations Manager to join the Roadmap Planning & Program Management team in San Francisco. This team shapes strategy and execution for high-priority products, providing insights that guide leadership decisions. The position sits within the business process and operations (BPO) sub-team and plays a key role in refining workflows, supporting strategic projects, and fostering operational excellence. Role overview This senior-level role centers on planning, scheduling, and coordinating discovery and decision-making forums that drive the Executive CEO Workshop calendar. The Workshop Operations Manager designs and maintains the Workshop Operating System, connecting product roadmap teams with senior leadership to help focus on top priorities. What you will do Build strong partnerships with stakeholders, including C-suite Executive Assistants, Program Managers, and functional leaders, to ensure alignment with the Workshop Operating System and support business growth. Oversee daily operations, manage complex scheduling and prioritization across teams, and collect data to improve workflows and timelines. Influence without direct authority by negotiating time allocation priorities with cross-functional groups, building trust and credibility throughout the organization. Requirements This role requires experience in operations management, cross-functional collaboration, and working with senior leadership. Strong organizational, communication, and stakeholder management skills are essential.

At Superhuman, we embrace a dynamic hybrid working model for this position. This flexible arrangement allows our team members to benefit from both focused work time and in-person collaboration, nurturing trust, innovation, and a robust team culture.Candidates for this role must reside in the San Francisco Bay Area or the New York Metropolitan Area, with a requirement to collaborate on-site two days a week.About SuperhumanAs part of the Superhuman family, Grammarly contributes to our mission of unlocking the superhuman potential in everyone through our AI-driven productivity platform. Our suite includes tools that integrate seamlessly with over 1 million applications and websites, including Grammarly's writing assistance, Coda's collaborative workspaces, and Go, our proactive AI assistant that contextualizes and delivers timely help. Since our founding in 2009, Superhuman has empowered over 40 million users, 50,000 organizations, and 3,000 educational institutions globally to eliminate busywork and focus on what truly matters. Explore more about us at superhuman.com and discover our values here.The OpportunityAs we pursue our ambitious growth targets, we are seeking a Legal Operations Manager to join our Legal team. This role will concentrate on optimizing and scaling our established legal infrastructure, focusing on data, systems, and capacity planning to ensure the Legal team acts as a strategic business partner.In your capacity as Legal Operations Manager, you will play a pivotal role in enhancing our legal operations function by collaborating closely with Legal leadership and cross-functional partners to boost efficiency, visibility, and predictability across legal workstreams. This hands-on position is ideal for someone who thrives on translating data into operational strategies and continually enhancing the delivery of legal services.

About CheckrCheckr is revolutionizing the data platform to facilitate safe and equitable decisions. Founded in 2014, our cutting-edge technology and comprehensive data solutions empower clients to assess risk while ensuring safety and compliance, fostering trustworthy workplaces and communities. With a clientele exceeding 100,000, including notable names such as DoorDash, Coinbase, Lyft, Instacart, and Airtable, we are on an exciting journey of innovation.Our team thrives on tackling complex challenges with inventive solutions that further our mission. Checkr is proud to be featured on the Forbes Cloud 100 2025 List and is recognized as a Y Combinator 2024 Breakthrough Company.About the Team/RoleWe are on the lookout for a strategic and experienced Revenue Operations Manager to enhance and streamline the sales operations of our Commercial new business sales team. The ideal candidate is driven by efficiency and a commitment to achieving impactful outcomes. In this pivotal role, you will influence our growth trajectory by identifying opportunities, crafting strategies, and ensuring their effective execution. You will be crucial in maintaining smooth operations within our sales organization, empowering our high-value account teams to achieve their revenue targets.