Support Operations Manager - User Operations

Role Overview Waymo is looking for a Policy Operations Manager to guide operational strategies and ensure compliance across autonomous vehicle programs. This role is based in San Francisco, Mountain View, Washington D.C., or New York City. What You Will Do Lead a team responsible for developing and improving policies for autonomous vehicle operations. Work closely with cross-functional teams to align operational practices with company goals and regulatory requirements. Monitor and analyze regulatory changes that affect autonomous driving technologies. Implement operational policies that support both innovation and legal compliance. About the Team The policy operations group at Waymo focuses on building and refining the frameworks that keep autonomous vehicle programs safe, legal, and effective. Collaboration and adaptability are central to the team’s approach.

Join Discord as a Senior Program Manager in Ads Policy Operations, where you will play a crucial role in shaping our advertising policies and ensuring compliance across platforms. This position involves strategic oversight and collaboration with cross-functional teams to enhance our ad ecosystem while maintaining user trust.

Employee Applicant Privacy NoticeAbout Us:Join us in reshaping the future of finance.At SoFi, we are revolutionizing personal finance through innovative, mobile-first technology that empowers our millions of members to achieve their financial goals. We are a next-generation financial services company and national bank proud to lead the industry as it transforms. Our core values guide us daily as we positively impact lives. Become a part of our mission to invest in yourself, your career, and the financial landscape.Your Role:We are looking for an experienced Accounting Policy Manager to bolster our accounting policy function. This position necessitates a strong technical accounting background to support the documentation of technical accounting conclusions and the development and upkeep of SoFi’s accounting policies. You will collaborate closely with finance, legal, and other teams within the controllership organization to ensure compliance with relevant accounting and regulatory standards.Your expertise in accounting principles, regulatory requirements, and industry practices will be vital in providing prompt guidance for business transactions, programs, and products. Furthermore, you will work with the controllership team to ensure the accurate implementation and documentation of accounting decisions.This role reports to the Accounting Director, Policy and M&A, and is part of the SEC Reporting & Policy Controllership team.The ideal candidate will possess technical accounting experience across several areas, including loan sales, securitizations, consolidation, and revenue recognition, ideally within financial services and/or technology sectors. Strong communication skills are essential, including the ability to draft technical memos and present accounting considerations to diverse audiences.Your Responsibilities:Conduct research on complex accounting issues rapidly to support the development of new programs, offering insights into accounting principles...

Join Lyft as a Manager of Trust & Safety Policy, where you will play a crucial role in shaping and implementing policies that ensure the safety and trust of our community. Your leadership will guide strategic initiatives, engage with stakeholders, and drive data-informed decisions to foster a secure environment for our riders and drivers.

Join our dynamic team at Anthropic as a Policy Analyst focusing on the Latin American region. This role offers an exciting opportunity to engage with policy-making processes and contribute to our mission of ensuring advanced AI systems are safe and beneficial for humanity. You will be responsible for analyzing regional policies, collaborating with stakeholders, and providing insights that drive our strategic objectives.

Role overview The Senior Manager, Trust & Safety Policy at Lyft leads the team that shapes and updates policies to protect riders and drivers. This position ensures Lyft’s standards align with legal requirements and promote a secure experience on the platform. The role involves both policy development and hands-on implementation. Key responsibilities Guide a team dedicated to creating and carrying out trust and safety policies Draft and update policies that keep users safe while meeting legal and regulatory standards Collaborate with colleagues from multiple departments to design solutions that work in practice Share policy changes and decisions clearly throughout the company What Lyft looks for Ability to think strategically and solve complex problems Strong communication skills Experience working with teams across different functions Background in trust and safety, policy, or a related area is helpful Location San Francisco, CA

Discord serves a vibrant community of over 200 million monthly users, primarily engaging in video gaming. With over 90% of our users participating in gaming, they collectively spend 1.5 billion hours each month enjoying thousands of unique titles on our platform. As a key player in the gaming landscape, Discord is committed to enhancing communication and interaction before, during, and after gameplay.As a Public Policy Advisor within our Public Policy and Government Relations team, you will play a crucial role in fostering trust and collaboration with policymakers, regulators, and various stakeholders across U.S. States. This hybrid position is based at our San Francisco headquarters and reports directly to the Director of Americas Public Policy.

Join Discord, a platform that captivates over 200 million users monthly, where gaming is at the heart of our community. With over 90% of users engaged in gaming, they collectively spend a staggering 1.5 billion hours playing thousands of unique titles each month. As we shape the future of gaming communication, we are committed to enhancing the experience of connecting with friends before, during, and after gameplay.As the Senior Manager of Advertising, Revenue & Commerce Policy, you will be instrumental in redefining our revenue generation strategies while upholding our core values of user trust and community integrity. You will lead the newly established Ads, Revenue & Commerce Policy team, navigating the critical intersection of business development, user safety, and brand protection.Your responsibilities will include crafting and implementing policies for our revenue products, such as advertising, Nitro subscriptions, creator monetization, app monetization, and our Developer Policy. You will transform complex regulatory requirements and industry standards into actionable, scalable policies. Additionally, you will mentor a diverse team of policy experts, ensuring high-quality outputs while fostering their professional growth. Collaboration with Legal, Trust & Safety, Product, Revenue, Sales, and Business Partnerships will be key to ensuring our commercial products reflect Discord's commitment to user wellbeing.Key Responsibilities:Lead and develop a team of policy experts, providing mentorship and strategic direction to enhance their professional growth.Create and manage comprehensive content and product policies for Discord's revenue initiatives, including advertising, Nitro subscriptions, and emerging commercial programs.Act as the primary policy advisor to product leaders, guiding them on safety risk assessments and compliance throughout the product development lifecycle.Convert regulatory requirements into practical policy frameworks and operational directives.Work alongside Trust & Safety to establish clear, enforceable policy criteria that protect users and uphold brand integrity.

Join Our Team!Unity is on the lookout for an exceptional candidate to join our reporting and accounting policy team. We seek a detail-oriented, self-motivated team player with in-depth knowledge of GAAP and SEC regulations, particularly focused on ASC 606 and other revenue-impacting standards. As an Accounting Manager, you will collaborate closely with Revenue Accounting, Legal, Sales, and Finance teams to ensure accurate accounting conclusions and deliver impactful results.At Unity, your contributions will matter. In our collaborative and rapidly expanding environment, we are redefining development, tackling complex challenges, and fostering the success of our community. Our commitment to inclusion is anchored in our core values: Empathy, Respect, and Opportunity.

Join Anthropic as a Policy Design Manager focused on Age-Appropriate Design. In this pivotal role, you will spearhead the development of policies that ensure our products align with age-appropriate standards. You will collaborate with cross-functional teams to create innovative strategies that prioritize the well-being of our users, particularly younger audiences.

Join Anthropic as an Internal Communications Manager specializing in policy communications. In this critical role, you will develop and implement communication strategies that resonate across our organization. You will collaborate with various teams to ensure clear, consistent, and effective messaging that aligns with our policy initiatives.

Join Anthropic as a Policy Manager focusing on Chemical Weapons and High Yield Explosives. In this pivotal role, you will drive the development and implementation of policies to ensure compliance with international standards and enhance safety protocols. You will collaborate with cross-functional teams to analyze regulations, advocate for best practices, and contribute to the creation of a secure environment.

The Legal team at OpenAI tackles some of the most novel legal questions in artificial intelligence. The group brings together specialists in technology, AI, privacy, intellectual property, corporate law, employment law, tax, regulatory matters, and litigation. Collaboration and diverse expertise drive the team’s work as they address emerging issues in a rapidly evolving field. Role overview The AI Policy Counsel will help OpenAI navigate the shifting legislative and regulatory landscape for artificial intelligence in the United States and abroad. This role calls for a legal professional with a strong background in technology policy and a talent for interpreting complex, often unprecedented, legislative and regulatory proposals. The position reports to the Senior Counsel of AI Policy. This is a hybrid role based in either San Francisco, CA or Washington, DC, with three days per week in the office. Relocation assistance is available for new hires. What you will do Analyze proposed AI-related legislation and regulations to determine their impact on OpenAI and the broader AI industry. Collaborate with Legal and Global Affairs teams to develop policy positions. Offer strategic advice and insights to the Global Affairs team and other internal stakeholders. Advise on evolving regulatory and industry standards that affect OpenAI’s operations and clients. Requirements More than 5 years of legal experience, including time in both in-house roles and technology-focused law firms. Deep understanding of technology policy and experience analyzing complex legislative issues. Familiarity with, or strong interest in, AI laws and regulations. Exceptional writing skills, with the ability to communicate complex topics clearly and persuasively. Demonstrated experience engaging with regulators and policymakers.

Cloudflare is seeking a strategic and experienced leader to serve as the Director, Head of US Public Policy. This pivotal role will involve shaping and advocating for public policy initiatives that align with our mission to help build a better Internet. You will collaborate closely with cross-functional teams, government officials, and industry stakeholders to drive our policy agenda forward.As the Head of US Public Policy, you will be responsible for understanding and analyzing legislative and regulatory developments and communicating their implications to internal stakeholders. Your expertise will be critical in developing proactive strategies to influence policy decisions and enhance Cloudflare’s position as a thought leader in the tech industry.

Join Cloudflare as a U.S. Public Policy and AI Innovation Intern for the Summer of 2026. This exciting opportunity allows you to work alongside industry leaders who are shaping the future of technology and public policy. As an intern, you will gain hands-on experience in the intersection of artificial intelligence and public policy, contributing to projects that drive innovation and ensure responsible AI deployment. Ideal candidates are passionate about technology, eager to learn, and ready to make an impact.

Join Anthropic as a Safeguards Policy Analyst focusing on Fraud & Scams. In this pivotal role, you will analyze, develop, and implement policies that protect users from fraudulent activities. Collaborate with cross-functional teams to ensure our systems and processes are secure and user-friendly. Your insights will guide our efforts to mitigate risks and enhance user experience.

Role overview Commure is seeking a Senior Operations Manager to lead Account Operations. The position is open to candidates in the San Francisco Bay Area or those who prefer to work remotely. This role centers on managing and improving operational processes that help deliver reliable service to clients. Key responsibilities Oversee and enhance daily activities within the Account Operations team Collaborate with cross-functional groups to introduce and sustain effective operational practices Lead projects aimed at boosting operational performance and increasing customer satisfaction Track key performance indicators and communicate operational results Encourage a culture of continuous improvement within the team Maintain compliance with industry standards Requirements Proven experience managing operational teams and processes Ability to work well with various departments Demonstrated success in process improvement and performance management Dedication to delivering high-quality service and operational excellence

Role Overview The Manager of Mapping Operations at DoorDash leads mapping initiatives that support accurate and efficient delivery routes. This role manages a team focused on optimizing mapping processes and applies data-driven strategies to improve operational efficiency. What You Will Do Oversee mapping projects that impact delivery routing accuracy Manage and support a team responsible for mapping operations Streamline mapping workflows for greater efficiency Use data to inform and implement process improvements Location San Francisco, CA

About Us:At Lunar, we are pioneering a transformative software platform for health systems, dedicated to reshaping the landscape of healthcare. Our mission is to empower hospitals with state-of-the-art, AI-driven software that facilitates exceptional patient care. Our platform stands as a revolutionary backbone for modern health systems, enhancing both clinical and operational workflows through the world’s first AI-native hospital information system.This innovative platform redefines the information infrastructure essential for health systems, supporting everyone from medical professionals to patients. We see this endeavor as the moon landing of healthcare—an ambitious mission that many deem impossible.Supported by leading venture capital firms in Silicon Valley, we thrive on the strength of a compact, high-performing team of seasoned experts. We value individuals who are driven, inquisitive, possess sound judgment, and are committed to producing their best work.We are in search of a Business Operations Manager who will spearhead impactful projects aimed at enhancing efficiency and scalability across Lunar. Join us to streamline operations, leverage data for informed decision-making, and contribute to the foundational growth of a dynamic healthcare technology company.Your Impact in the Next 6 Months:Lead High-Priority Initiatives: Assume ownership of pivotal projects that define Lunar’s operational strategy, ensuring effective scaling while upholding excellence in execution.Enhance Business Operations: Play a vital role in developing and scaling Lunar’s operational infrastructure, guaranteeing the right processes, systems, and insights support our rapid growth.Foster Third-Party Partnerships: Build and nurture relationships with essential external partners, including hospital vendors, service providers, and integration allies.Innovate and Streamline: Identify and act on opportunities to enhance and simplify business operations through first-principles thinking and innovative problem-solving.