Support Operations Engineer

Location: New York, NYWork Model: Onsite (flexible, five days a week)Industry: Healthcare SaaS / AICompensation: Competitive (details provided during the hiring process) About talentpluto Talentpluto partners with a Series A healthcare technology company building an AI-powered platform to improve operational efficiency and patient outcomes for large care providers. The team is small, outcome-focused, and values accountability, quick execution, and open feedback. With strong early momentum, the company is investing in internal systems to help go-to-market teams scale more effectively. Role Overview: Operations Engineer The Operations Engineer will design and support the internal infrastructure that powers go-to-market teams. This position centers on internal systems, automation, and process design within CRM and key tools, supporting Sales, Customer Success, and Marketing. The focus is on enabling these teams to work with greater speed and clarity, not on demand generation. This role works closely with leadership and customer-facing teams to identify bottlenecks, build scalable workflows, and implement automation that improves routing, tracking, reporting, and execution. There is significant ownership and the chance to shape GTM infrastructure as the company grows. What You Will Do Develop and maintain go-to-market systems and workflows across CRM and core tools (including routing, scoring, enrichment, sequencing support, and reporting) Design smooth lead and account transitions between Sales, Customer Success, and Marketing to reduce friction and increase speed Implement and improve automation to strengthen data quality, attribution, and pipeline management Oversee CRM data integrity and standards, ensuring lifecycle stages and reporting remain accurate Create dashboards and reports that give leadership clear visibility into funnel health and performance Run process improvements and experiments to increase operational efficiency and conversion rates Document systems, workflows, and playbooks to support scalable processes Work cross-functionally with product and engineering to align tools and integrations with business goals What We’re Looking For Experience building or managing go-to-market systems (such as GTM ops, RevOps, Sales Ops, Growth Ops, Systems Engineering, or similar roles) Strong analytical and operational skills, with the ability to design processes, define metrics, and iterate quickly Ownership mindset and comfort with ambiguity Excellent organizational skills, follow-through, and ability to manage several workflows at once

Join Hudson River Trading (HRT), a leading quantitative trading firm renowned for its commitment to technological advancement. We develop and deploy state-of-the-art systems in one of the most sophisticated computing environments globally, driving our expansive trading operations.We are on the lookout for a seasoned Security Operations Engineer to become a vital part of our expanding Security Operations team. In this pivotal role, you will design, build, and maintain strategic security solutions that safeguard HRT’s global cyber security infrastructure.The ideal candidate will possess a deep understanding of SIEM, SOAR, UEBA, and DLP technologies. Proficiency in programming languages, particularly Python, along with experience in log management and observability platforms such as the Elastic stack, is essential. This role demands strong technical troubleshooting abilities, along with exceptional organizational, automation, project management, and communication skills across various functions.

Role overview Smith Engineering is seeking a Director of Design Engineering to lead its design team in New York City. This leader will oversee the development of engineering solutions that meet client requirements and comply with industry standards. The role involves shaping project direction and supporting the growth of a skilled group of engineers. What you will do Guide and manage the design engineering team Drive the creation of efficient, high-quality engineering designs Ensure all work aligns with client needs and industry standards Mentor and develop engineering talent within the team Influence the direction of engineering projects at Smith Engineering

Pelago stands at the forefront of virtual healthcare, specializing in Substance Use Management. Our innovative program offers comprehensive support and treatment for individuals striving to overcome challenges related to tobacco, alcohol, and opioid use. By providing tailored solutions based on each member's unique health profile, habits, genetics, and personal goals, Pelago ensures effective care for those at any stage of the substance use spectrum. Our expansive suite of virtual services includes education, cognitive behavioral therapy (CBT), and medication-assisted treatment (MAT). Pelago empowers employers and health plans to offer accessible, affordable, and effective treatment for substance misuse. Having successfully scaled our operations to assist hundreds of employers and health plans, we have positively impacted over 750,000 members in managing their substance use. Recently, we closed our Series C funding round, securing over $151 million from leading global investors. If you are driven by a passion to enhance the health of others, we invite you to join our mission!About Pelago Engineering:Our engineering team embodies empowerment and a focus on outcomes, collaborating closely with product, design, and clinical teams to enhance member outcomes on a large scale.As artificial intelligence reshapes software development, we are proactively evolving our development lifecycle to minimize time on routine implementation while maximizing focus on system design, judgment, and impact.How We Work:Outcome-driven approach: Engineers tackle meaningful problems rather than merely building features. Success is measured by learning and impact rather than speed alone.AI-native processes: We leverage AI throughout the software development lifecycle to accelerate implementation, testing, and reviews, allowing engineers to concentrate on intent, behavior validation, and system resilience.High autonomy with accountability: Teams enjoy genuine ownership of their domains, combined with responsibility for quality, safety, and results.Cross-functional collaboration: Engineers work intimately with Product, Design, Data, and Clinical teams, sharing responsibilities for discovery, experimentation, and delivery.Commitment to quality and safety: We operate in a regulated domain impacting members, where reliability, observability, and correctness are paramount.Your Responsibilities:Focus on ownership rather than task lists:Take charge of significant problem domains from discovery through delivery and continuous iteration.

About the Program At Jane Street, we aim to provide you with an authentic experience of working full-time in our dynamic environment. Throughout your internship, you'll engage in exciting problem-solving challenges tailored to your interests through interactive classes, sessions, and discussions, culminating in practical applications of your learning. You will be paired with experienced full-time employees who will serve as your mentors, guiding you as you work on real-world projects that contribute meaningfully to our operations. Beyond your project work, you'll have ample opportunities to utilize our office amenities, explore educational resources, attend guest speakers and social events, and connect with the aspects of our work that inspire you the most. If you’ve never considered a career in finance, don’t worry; many of our team members were in a similar position before joining us. If you possess a curious mind, a collaborative attitude, and a passion for tackling intriguing challenges, you’ll likely thrive here. Learn more about Jane Street’s internship program here. About the Position This is not your typical IT internship. You will receive training as if you are joining our full-time team of IT Operations Engineers, who are responsible for the support, configuration, and operation of various systems across our technology stacks, including desktop engineering, networking, and application platforms. Your hands-on contributions will enhance our office environment through tasks such as responding to support requests, configuring Windows and Linux devices, maintaining our Windows domain infrastructure, and optimizing our workflows using tools like PowerShell. Our IT interns are friendly, collaborative problem-solvers who enjoy assisting others. They thrive in real-time troubleshooting and engage proactively with end users, feeling comfortable asking questions and learning from their mistakes. This internship serves as an excellent introduction to Jane Street and our approach to problem-solving across all teams, with successful interns often being invited back for full-time positions post-graduation. About You We do not require a finance background or any specific educational field; we value your thinking process and learning ability more than your prior experience.

About BasisBasis is a pioneering nonprofit organization specializing in applied AI research, dedicated to two interrelated goals.The primary objective is to comprehend and develop intelligence. This entails establishing the mathematical foundations of reasoning, learning, decision-making, understanding, and explanation; as well as creating software that embodies these principles.The secondary goal is to enhance society's capacity to tackle complex challenges. This involves broadening the scale and complexity of the problems we can address today and, more importantly, accelerating our future problem-solving capabilities.To realize these ambitions, we are constructing a new technological base inspired by human reasoning and fostering a collaborative organization that prioritizes human values.About the RoleAs a Research Engineer in Operations at Basis, you will be instrumental in developing internal tools, automation, and measurement systems that significantly enhance researcher productivity and operational efficiency. Your work will involve creating tools that eliminate hours of manual tasks, automating proposal and CRM workflows, and offering analytics to guide strategic decisions as Basis expands.We seek individuals who are technically adept and possess a deep understanding of research workflows, enabling them to pinpoint high-impact automation opportunities. An ideal candidate has experience in converting research concepts into reliable code, building automation systems powered by LLMs, and designing user-friendly tools for researchers. Your contributions will range from researcher productivity enhancements to GTM automation and analytics infrastructure.This position is vital to Basis's growth strategy, transforming operations from manual to automated processes that facilitate scalable growth with sustainable results.We are looking for innovative thinkers who are technically accomplished and eager to explore foundational concepts. Our research engineers strive to develop high-quality, robust tools, unafraid to experiment, learn from mistakes, and explore unconventional ideas to achieve their goals.Basis thrives on collaboration, both internally and with our partners; we seek individuals who are passionate about empowering others to achieve milestones they couldn't accomplish alone.

About UsStandard Template Labs is a groundbreaking AI-native startup operating in stealth mode, dedicated to redefining IT Service and Configuration Management. With the support of prominent investors, we harness the power of AI, graph-based architecture, and stunning design to revolutionize the way enterprises manage and interact with their technology ecosystems.Role OverviewWe are seeking a proactive, security-focused IT Operations Engineer who will take ownership of the reliability, compliance, and trust posture of our internal systems. Your responsibilities will encompass user provisioning, device security, compliance automation, and continuous monitoring utilizing platforms such as Vanta.This position merges traditional IT operations with innovative trust and compliance automation: you will ensure system security and compliance, maintain integrations across HR, Finance, and Engineering, and guarantee that the company is always audit-ready for SOC 2, ISO 27001, and AI-trust frameworks.Key ResponsibilitiesSystems & Identity ManagementAdminister and support key SaaS applications: Google Workspace, Notion, GitHub, Linear, Apple ABM, Okta/SSO, OnePassword, OpenAI/GPT, Claude, DocuSign, Ashby, Gusto, Ramp, LinkedIn Recruiter, BuiltIn.Manage user onboarding/offboarding, MFA, and access control via centralized identity management and SSO.Maintain device management (MDM) policies concerning encryption, patching, and asset tracking.Security & Trust AutomationOperate and maintain the Vanta (or equivalent) compliance automation platform to ensure monitoring of controls and evidence freshness.Guarantee continuous compliance across SOC 2, ISO 27001, and security frameworks — manage control remediation and auditor readiness.Oversee security controls such as MFA enforcement, privileged access audits, and device encryption coverage.Collaborate with leadership to maintain the company’s Trust Report/Trust Center, ensuring up-to-date documentation, certificates, and vendor reviews.Automation & Workflow EngineeringDevelop and optimize automation workflows to enhance operational efficiency.

Join Ramp as a Backend Engineer specializing in operations. In this role, you will play a crucial part in designing and implementing robust backend systems that enhance our operational workflows. You will collaborate with cross-functional teams to ensure seamless integration of our technology solutions, driving efficiency and scalability.

Join Our Dynamic Team at AirOpsAt AirOps, we are pioneering the first comprehensive content engineering platform tailored for the AI-driven era. In a rapidly evolving landscape where traditional search methods are being replaced by AI technologies, our mission is to ensure brands not only get discovered but remain relevant. Over the past year, we've seen a remarkable 5x growth in revenue, empowering marketing teams from top companies like Ramp, Chime, Carta, and Rippling to transform content quality into a lasting competitive edge.Our innovative platform empowers marketers to expertly navigate the new discovery landscape, prioritize impactful opportunities, and craft precise, brand-aligned content that garners recognition from AI and trust among users. Supported by esteemed investors such as Greylock, Unusual Ventures, Wing VC, and Founder Collective, we are developing intelligent systems designed to uplift the next generation of marketing leaders. AirOps operates from vibrant locations in San Francisco, New York, and Montevideo.The OpportunityWe are in search of a unique individual: a recruiting operations specialist who possesses an engineering mindset. In this role, you'll be responsible for designing, constructing, and maintaining the automated frameworks that drive our entire talent acquisition process. You will thrive at the intersection of sourcing, operations, and engineering, where your contributions will make a significant impact.While traditional recruiting operations focus on scaling processes, we are looking for someone who can scale human potential.Your Key ResponsibilitiesDevelop Automated Sourcing Bots to Generate Talent PipelinesWe require a steady stream of over 10 qualified candidates weekly for each active search across more than 8 roles. You'll utilize tools like Clay, Claude Code, Cursor, v0, or any suitable technology to establish automated sourcing bots featuring multi-channel engagement sequences, quality dashboards, and continual optimization processes.Create a Market Intelligence Alert SystemIt's crucial to receive immediate notifications regarding competitor hiring/firing, availability of top candidates, or shifts in compensation trends. You'll set up an automated system to monitor competitor LinkedIn pages, job boards, and relevant news outlets, with alert mechanisms that respond to key talent signals and deliver real-time updates via Slack.Establish Our Internal Referral and Backchannel DatabaseOur team boasts over 1,000 first-degree connections that could serve as referrals or backchannels. Your task will be to create an automated system that maps all employee LinkedIn connections, cross-referencing candidates for warm introductions and surfacing backchannel opportunities through Slack.Streamline Interviewer and Candidate PreparationTo enhance efficiency, you'll automate the preparation processes for both interviewers and candidates, ensuring all parties are well-prepared and aligned.

About the Role Smith Engineering is hiring a Director of Energy Engineering to guide the energy solutions team in New York City. This senior leader will shape project direction and help set the strategy for energy initiatives across our portfolio. What You Will Do Lead a team focused on delivering energy engineering projects Develop and implement strategies that strengthen our energy solutions Oversee project execution and ensure alignment with company goals What We’re Looking For Extensive experience in energy engineering Proven leadership and team management skills Ability to drive strategic initiatives in a technical environment This position is based in New York City.

Are you driven by the desire to optimize intricate systems to boost transparency and efficiency? Do you excel in collaborative settings, partnering with diverse teams to minimize manual efforts and foster operational resilience? If contributing to an organization that prioritizes ownership, growth, and operational excellence excites you, we would love to have you join our innovative team.As a Senior Engineer on the Engineering Operations team, your primary focus will be on developing and automating the foundational operations that ensure Ridgeline operates smoothly, reliably, and transparently. This team is responsible for incident response coordination, operational readiness, observability and telemetry, financial efficiency tooling (FinOps), and compliance frameworks. Collaborating with engineering, infrastructure, and product teams, you will ensure that the systems we develop are effective, measurable, and scalable.This is a highly cross-functional position where you will partner with Site Reliability Engineers (SRE) and product engineers to enhance system visibility, minimize toil, and instill confidence in the systems that power Ridgeline. You will utilize advanced technologies—including AI tools like GitHub Copilot and ChatGPT—to drive automation and accelerate innovation.At Ridgeline, our work culture is just as important as the products we create. We encourage a mindset of ownership, a preference for growth over comfort, and transparent communication. We assume positive intent, lean towards proactive solutions, and celebrate successes while learning from challenges. If you share this philosophy, we would be excited to meet you.You must be authorized to work in the United States without the need for employer sponsorship.

Galaxy Digital Services is a leader in digital assets and data center infrastructure, building solutions that advance finance and artificial intelligence. The company’s institutional platform covers trading, investment banking, asset management, staking, self-custody, and tokenization technology. Galaxy also invests in and runs advanced data centers to meet the growing need for scalable energy and computing across the U.S. With a global presence and headquarters in New York City, the team blends deep cryptocurrency expertise with institutional experience, aiming to shape the future of Web3 and AI. The company culture emphasizes transparency, constructive feedback, and a mission-driven approach, guided by a set of core values. Role overview The AI & IT Operations Engineer will support the daily management, deployment, and ongoing development of modern AI platforms and related technology projects across the organization. This position calls for someone who can adapt quickly, work across multiple domains, and take initiative as priorities shift. What you will do Manage enterprise AI tools, connectors, and configurations Oversee access permissions and governance for AI systems Handle API-related tasks and integrations Support broader IT, security, and AI engineering needs as required What we look for Strong technical skills and adaptability Experience managing AI platforms or enterprise technology tools Ability to work across IT, security, and engineering domains Proactive approach to evolving priorities Our core values Strive for Excellence Be Selective to Enhance Effectiveness Maintain High Alignment with Loose Coupling Encourage Open Disagreement Foster Independent Decision-Making Build Exceptional Teams To learn more, visit www.galaxy.com.

Join Nagarro as a Principal Engineer in our Infrastructure Operations team, where you will play a pivotal role in driving technological advancements and optimizing our infrastructure. We are looking for a highly skilled engineer who can lead complex projects, innovate solutions, and mentor junior engineers in a dynamic environment.

About Five RingsFive Rings LLC is a dynamic proprietary trading firm dedicated to merging innovation, strategy, and technology to excel in the competitive global markets. With offices in New York, Boca Raton, London, and Amsterdam, we engage in trading across a variety of established and unique markets. Our team is committed to finding new opportunities, assessing their risks and rewards, and developing innovative strategies and tools to seize them.We foster a collaborative culture that promotes the exchange of knowledge and ideas across all departments within the firm.About the RoleWe are seeking an experienced Trading Operations Engineer to join our New York-based team of 200 professionals. This role involves providing crucial technical operations support for our US and UK trading desks. As a key member of the Technology division, you will work closely with traders and be integrated into the technical operations processes of the firm. Your responsibilities will be evenly divided between desk-facing tasks and light coding activities in collaboration with our development team.Key Responsibilities:Act as the primary contact for traders utilizing the firm's trading systems.Install, configure, and monitor critical trading applications.Manage incidents through a ticketing system and maintain documentation.Collaborate with developers to enhance operational processes supporting trading applications.

Why Join UsAt Brex, we are transforming the way businesses manage their expenses through our innovative AI-powered spend platform. By integrating corporate cards, banking, and global payments with user-friendly software for travel and expenses, we empower companies—from startups to large enterprises like DoorDash, Flexport, and Compass—to control their spending proactively, reduce costs, and enhance efficiency on a global scale.Joining Brex means you will push boundaries, challenge conventional thinking, and collaborate with some of the brightest minds in the industry. We are dedicated to fostering a diverse team and inclusive culture, believing that your potential is only limited by your ambition. We provide you with the tools, resources, and support necessary to elevate your career.Engineering at BrexOur engineering approach at Brex focuses on building scalable systems with intention and speed. Our teams, which encompass Software, Data, Security, and IT, operate with a high degree of autonomy and foster deep collaboration. We take on complex technical challenges, take ownership of our results, and strive for excellence across all stages—from architecture to deployment. At Brex, engineering is a craft, and our builders evolve into leaders.Your RoleAs a Senior Security Operations Engineer at Brex, your mission will be to prevent, detect, and respond to security threats across our corporate and cloud environments. You will leverage existing systems and develop new tools to enhance our security capabilities. Our team is responsible for various functions in corporate security, detection & response, and infrastructure security domains, employing systems engineering and automation to support these functions.Security Operations is nested within our broader Trust & IT organization, providing opportunities to collaborate closely with Application Security, Corporate Engineering, Governance, Risk & Compliance (GRC), and IT. You will work to enhance security configurations, promote positive employee behaviors, and prevent incidents from escalating. Furthermore, you will contribute to our open-source project Substation and have the chance to share insights on the Brex Tech Blog. You will be part of a team that actively engages with the broader security community, committed to mentorship and engineering excellence.We seek individuals with a robust background and a keen interest in detecting, responding to, and resolving security incidents and challenges. You should be passionate about security and eager to contribute to a forward-thinking team.

Join Justworks as a Senior AI Operations Engineer and play a pivotal role in enhancing our AI infrastructure. You will be responsible for designing, implementing, and optimizing AI operations to streamline workflows and improve efficiency across our organization. Your expertise in AI technologies will contribute to the development of innovative solutions that drive our business forward.

The Broadcast Operations Engineer plays a crucial role in managing the daily operations of broadcast technologies and streaming support at Major League Baseball. Our dedicated Broadcast Operations team provides support for a wide range of video, voice communications, and IP monitoring systems across both Major and Minor League levels. This is a full-time position located primarily at our Operations Center in New York City.The ideal candidate will exhibit outstanding communication abilities, exceptional organizational skills, and a deep understanding of audio and video broadcast systems. A functional knowledge of IP networks and integrated multimedia control systems is essential for success in this role.

Join our dynamic team at Octaura as a Cloud Operations Engineer, where you'll play a pivotal role in managing and optimizing our cloud infrastructure. You'll be responsible for monitoring system performance, troubleshooting issues, and implementing solutions to enhance our cloud services.

Atto Trading is a leading quantitative trading firm that employs a portfolio of signal-driven high-frequency trading strategies across cash equities and futures markets.We are currently seeking a dedicated Trading Operations Engineer to enhance our team. As we embark on expanding into new markets, it is an exhilarating time to join our diverse group of professionals specializing in trading, statistics, engineering, and technology. Our methodical approach, paired with rapid market feedback, enables us to transform innovative ideas into profitable outcomes swiftly. We foster a collaborative and educational environment where we tackle some of the most challenging problems in the industry together.As a compact firm, we maintain agility and uphold the highest standards of integrity, creativity, and diligence.Our Trading Activities:We execute trades on nearly all US exchanges, including NASDAQ, NYSE, ARCA, Cboe, CME, CFE, and more.Key Responsibilities:Oversee and manage Atto Trading’s automated trading systems to ensure seamless operations.Conduct proactive analyses and enhancements of trading pipelines by developing scripts to automate and optimize daily trading processes and reporting mechanisms.Collaborate with traders, engineers, brokers, and exchanges to address and resolve intraday issues in real time.Engage directly with exchanges and clearing members to investigate and resolve live trading discrepancies.Partner with software engineering teams to refine and sustain trading infrastructure and internal monitoring systems.Automate and enhance trading support workflows and pipelines utilizing Python and Bash scripting.Support daily risk operations through report generation and execution of established risk protocols.Document production incidents while maintaining thorough logs and monitoring protocols.Manage and oversee enterprise systems related to pipeline scheduling, software releases, and operational monitoring.Assist in new market deployments by working closely with internal teams on infrastructure and connectivity.