Support Operations Engineer

About GigsAt Gigs, we are revolutionizing the mobile services landscape by creating an innovative operating system that allows tech companies to effortlessly integrate global connectivity into their products.Just as Stripe enables businesses to add payment solutions in seconds, Gigs empowers platforms to seamlessly incorporate connectivity—bridging the gap between traditional telecom and modern technology. From fintech companies launching mobile offerings to HR platforms providing work phone plans, we automate the provisioning process and simplify telecom complexities.Our diverse team of approximately 100 professionals across the US and Europe is supported by nearly $100 million in funding from prestigious investors including Ribbit Capital, Google, and Y Combinator. As one of the fastest-growing tech firms, we bring together talented engineers, product innovators, and business leaders from organizations like Stripe, Airbnb, and Shopify. We are addressing complex technical and regulatory challenges to create truly seamless connectivity.If you are motivated by curiosity, creativity, and the opportunity to help shape the future of telecom, we would love to connect with you.The RoleAs a Support Operations Engineer at Gigs, you will be integral to how we provide scalable support to our customers.This position lies at the intersection of Delivery and Scale. Your role extends beyond merely closing tickets; you will analyze the root causes of issues, provide insights to our Product and Engineering teams, and manage the AI tools and documentation that ensure continuous operational improvement.We seek a candidate who is passionate about enhancing the customer experience, possesses a systems-thinking mindset, and continuously questions why issues arise rather than simply moving on after resolution. You will engage with customer interactions, operational workflows, and data analytics, and you are expected to apply your critical thinking across all three areas.This role is foundational within our intentionally built team. Successful candidates are those who proactively identify and rectify gaps, recognize patterns before they are pointed out, and uplift their colleagues in the process.This position is based in our New York hub.

Join Harvey as a Support Operations Manager in User Operations and take charge of enhancing our customer support experience. This pivotal role involves leading a team dedicated to delivering exceptional support to our users. You will be responsible for optimizing operational processes, ensuring team efficiency, and maintaining high-quality service standards.

Role Overview:Join our dynamic team as an Operations Support Specialist, where your attention to detail and technological proficiency will be pivotal. In this hands-on role, you will leverage both hardware and software tools to efficiently gather, analyze, and manage operational data. The perfect candidate will possess exceptional organizational and communication abilities, a proactive attitude, and the flexibility to thrive in fast-paced environments.

About the Program At Jane Street, we aim to provide you with an authentic experience of working full-time in our dynamic environment. Throughout your internship, you'll engage in exciting problem-solving challenges tailored to your interests through interactive classes, sessions, and discussions, culminating in practical applications of your learning. You will be paired with experienced full-time employees who will serve as your mentors, guiding you as you work on real-world projects that contribute meaningfully to our operations. Beyond your project work, you'll have ample opportunities to utilize our office amenities, explore educational resources, attend guest speakers and social events, and connect with the aspects of our work that inspire you the most. If you’ve never considered a career in finance, don’t worry; many of our team members were in a similar position before joining us. If you possess a curious mind, a collaborative attitude, and a passion for tackling intriguing challenges, you’ll likely thrive here. Learn more about Jane Street’s internship program here. About the Position This is not your typical IT internship. You will receive training as if you are joining our full-time team of IT Operations Engineers, who are responsible for the support, configuration, and operation of various systems across our technology stacks, including desktop engineering, networking, and application platforms. Your hands-on contributions will enhance our office environment through tasks such as responding to support requests, configuring Windows and Linux devices, maintaining our Windows domain infrastructure, and optimizing our workflows using tools like PowerShell. Our IT interns are friendly, collaborative problem-solvers who enjoy assisting others. They thrive in real-time troubleshooting and engage proactively with end users, feeling comfortable asking questions and learning from their mistakes. This internship serves as an excellent introduction to Jane Street and our approach to problem-solving across all teams, with successful interns often being invited back for full-time positions post-graduation. About You We do not require a finance background or any specific educational field; we value your thinking process and learning ability more than your prior experience.

Join SeatGeek: Transforming Live Events Through TechnologyAt SeatGeek, we believe in the power of live events to bring people together. Our innovative approach and dedication to fan satisfaction are revolutionizing the ticketing industry.The Workforce Services team is integral to enhancing the experiences of customers, brokers, clients, and agents. As a Business Analyst, you will leverage your analytical skills to explore significant opportunities within the Support department, revealing insights that can elevate our support technology and processes. This position involves collaboration with stakeholders across Marketplace Operations, Product, Inventory, Data Science, and Finance teams to collect, present, and analyze data to identify improvements in our customer and broker support strategies.Projects will vary in scope but will primarily focus on utilizing data to guide recommendations and decisions that enhance our support strategies. You will play a pivotal role in converting data into actionable insights for your colleagues throughout the organization.

Our MissionAt Zocdoc, we believe healthcare should prioritize patients, yet many face challenges in accessing timely information and care. Patients often struggle with outdated insurance directories, endure long hold times, and face unexpected bills. Unlike other sectors, where customer dissatisfaction leads to downfall, healthcare often lacks the competition needed to drive change. We aim to empower patients by transforming their experience. Our innovative healthcare marketplace enables patients to easily find and book in-person or virtual care across all 50 states, featuring over 200 specialties and 12,000 insurance plans. By empowering patients with choices, we foster a competitive landscape that enhances quality and reduces costs. With 18 years of leadership in our field, Zocdoc is just beginning to explore new horizons. If you are passionate about tackling significant challenges alongside a team of insightful, driven, and collaborative individuals, we invite you to join us. Your Impact on our MissionAs the AI Support Operations Manager, you will be pivotal in transforming our customer support through the integration of AI technology to create efficient, high-quality interactions. This unique role is established during a critical phase of growth, focusing on enhancing our support operations. You will oversee the design and implementation of AI solutions across various communication channels such as chat, voice, and email, automating repetitive tasks so that our teams can focus on more complex, human-centered interactions. Your efforts will directly influence customer satisfaction, team productivity, and our capacity for sustainable growth. You will collaborate across departments to convert emerging AI capabilities into tangible, measurable outcomes, ultimately contributing to a more thoughtful and scalable support experience. If you are eager to innovate while enhancing the human aspect of support, this is a remarkable opportunity to make a lasting difference.

Hudson River Trading (HRT) is seeking a dedicated Electronic Trading Support Engineer to join our dynamic Trade Operations (TradeOps) team in New York City, with opportunities in Austin, Chicago, and Dublin. This pivotal role involves managing our state-of-the-art electronic trading environment, renowned for its efficiency and robustness. You will be responsible for configuring, monitoring, and optimizing trading systems, addressing risk, regulatory requirements, and development tasks. The TradeOps team is committed to automating procedures and preparing for unexpected challenges. Your responsibilities will range from debugging processes to ensure timely market openings, to making critical decisions balancing compliance, risk, and profitability during trading hours, as well as implementing new trading strategies smoothly.

About AvocaAt Avoca, we are revolutionizing customer engagement within the home service industry. Our innovative platform utilizes AI-driven conversational agents to efficiently manage high-value inbound calls, including job bookings, lead qualification, and revenue enhancement—all with unparalleled speed and consistency compared to traditional call centers.Having expanded to 85 employees in less than two years, we foster a vibrant in-office culture in New York City. In a thriving market exceeding $500 billion, where every missed call can translate into lost revenue, we are at the forefront of defining the future of AI-enhanced customer interactions.Our rapid growth has allowed us to serve some of the most significant brands in home services, achieving a remarkable 10x growth in 2025. Our dedicated in-office team in NYC is driven to capture a massive and underserved market, as 85% of missed calls go to competitors. Every new team member here makes an immediate and impactful contribution.About the RoleWe are looking for a hands-on Support Engineer who thrives on solving problems, diagnosing system behaviors, and helping customers in real-time. As a Support Engineer at Avoca, your primary focus will be on addressing customer issues and support tickets across our production systems.You will be empowered to independently debug issues, analyze configuration, workflows, and data flows, and drive resolutions with minimal handoff. This role demands strong execution, technical acumen, and effective communication, while closely collaborating with Solutions Engineers and the Engineering team for broader system changes.Support Engineers are essential to ensuring our customer deployments operate smoothly. Your efforts will significantly influence customer trust, product reliability, and our ability to scale efficiently.What You’ll DoIndependently troubleshoot issues by analyzing system states, configurations, workflows, and data flows.Diagnose complex issues involving classification logic, pricing, availability, scheduling, objection handling, and other configurable behaviors. Manage customer support tickets from investigation to resolution.Utilize internal tools and AI-assisted workflows to investigate and resolve issues in a timely manner.Maintain rigorous operational standards in triage, prioritization, and customer communications.Identify recurring issues and patterns to enhance overall system reliability over time.What You'll Bring3–6+ years of experience in a technical, execution-focused role.

As a pivotal member of our Operations Support team, reporting directly to the Director of Operations Support, you will play a crucial role in assessing, inspecting, and auditing compliance and operational tasks across our store locations. Your daily visits to various stores will involve conducting scheduled audits and fostering strong relationships with Monro Field Teammates and Field Leadership. A constructive and positive attitude is essential as you navigate between the Store Support Center and Field Management.Compensation: The salary for this position ranges from $68,000 to $85,000 annually, with opportunities for additional compensation and incentives based on experience.Key Responsibilities:Your focus will encompass, but is not limited to, initiatives such as Monro Forward, onboarding District Managers, serving as an inventory subject matter expert, conducting safety compliance checks, and supporting major organizational initiatives.Conduct Tire Cycle Counts (TCC), Oil Cycle Counts (OCC), Physical Inventories (PI), Lift Inspections, Safety Audits, and Building & Equipment Inspections as assigned.Provide training to teammates on TCCs, OCCs, PIs, and Lift and Safety Inspections.Occasionally assist Loss Prevention with investigations.Collaborate with the Director of Internal Audit on developing remediation strategies.Propose recommendations for process enhancements and operational efficiencies.Participate in Point of Sale (POS) testing as required.Manage and schedule Store Compliance visits up to 13 weeks ahead of time.Communicate effectively with Store and District leadership regarding audit findings.Communication Skills:Work closely with Field Leadership to ensure compliance initiatives are effectively communicated and executed.Foster strong partnerships across the Store Support Center and field operations.

At Withum, we cultivate an environment where talent flourishes and individuality is celebrated. Join us for a journey filled with opportunities for personal and professional development, where entrepreneurial spirit and collaborative teamwork drive remarkable outcomes.Dive into various industries, acquire new skills, and connect with our diverse teams of professionals, gaining valuable insights into the career path you aspire to. Your career journey begins with you.Experience the Transformative Power of Withum Plus You - that’s the Power in the Plus!Withum is actively seeking an Administrative Operations Support Assistant for our Buffalo, NY office. In this role, you will perform essential administrative duties to ensure the smooth operation of our firm, delivering timely and high-quality project support as needed.Facilitate the efficient functioning of our Buffalo office.Collaborate with Office Administrators to assist staff and clients with tasks such as typing correspondence, preparing reports, and other administrative functions.

About Us:Modal is revolutionizing the AI landscape. With instant GPU access, rapid container startups, and integrated storage solutions, we empower AI teams to seamlessly train models, execute batch jobs, and deliver real-time inference. Our clients, including industry leaders like Suno, Lovable, and Substack, trust Modal to transition from prototypes to production effortlessly without the complexities of infrastructure management.Based in the vibrant hubs of New York City, San Francisco, and Stockholm, we are a fast-growing team that has achieved a remarkable 9-figure ARR and recently secured a Series B funding at a $1.1 billion valuation. Thousands of customers depend on us for their AI workloads, and we are proud to support innovators like Lovable, Scale AI, Substack, and Suno.Joining Modal means becoming part of one of the most dynamic AI infrastructure companies in its early stages, offering numerous growth opportunities. Our diverse team consists of creators of well-known open-source projects (e.g., Seaborn, Luigi), esteemed academic researchers, international competition medalists, and seasoned engineering and product leaders with years of expertise.The Role:We are seeking a dedicated Support Engineer who will serve as the voice of our customer experience. As our user base expands, we require an individual capable of delivering outstanding support to developers creating the next generation of AI applications. Your responsibilities will include:Providing timely and effective responses to customer inquiries via email, chat, and support tickets.Diagnosing technical issues related to Modal's platform, Python environments, and deployment workflows.Assisting users by navigating documentation, tutorials, and best practices for utilizing Modal.Escalating intricate technical issues to engineering teams with clear context and reproducible steps.Enhancing and maintaining our knowledge base, FAQs, and support documentation.Tracking prevalent support requests and collaborating with product teams to pinpoint areas for platform enhancements.Monitoring community channels (Slack, Reddit, etc.) and providing valuable responses to user inquiries.Working alongside sales and customer success teams to ensure a seamless onboarding experience for customers.Identifying and conveying customer feedback to guide product development.

Role Overview DoorDash is hiring a Senior Support Specialist focused on Live Operations. This role centers on improving the customer experience and keeping operations running smoothly. Work from New York, San Francisco, Chicago, or anywhere in the United States (remote options available). What You Will Do Troubleshoot operational and technical issues as they arise Deliver technical support to internal and external stakeholders Work closely with teams across the company to identify and implement service improvements

Product Operations & Support AssociateWeekend Coverage | Saturday–Wednesday (8:00 AM–5:00 PM ET)About Latent HealthAt Latent Health, we are revolutionizing the healthcare landscape by developing an AI-driven platform that enhances clinical workflows, minimizes administrative tasks, and boosts both operational and financial performance for healthcare systems. Through our innovative, explainable, and scalable applied LLM technology, we partner with top hospital systems to elevate patient outcomes and streamline collaboration among care teams and operational leaders.As a dynamic Series B company backed by prestigious investors, we are looking for individuals who thrive in fast-paced environments, embrace challenges, and are passionate about transforming healthcare on a large scale.About the RoleAs a Product Operations & Support Associate, you will be an essential member of our Customer Enablement team, providing empathetic, efficient, and high-quality support to our users. This role is perfect for proactive problem-solvers who can juggle multiple tasks, navigate complex technical issues, and create seamless support experiences.Schedule: Saturday–Wednesday, 8:00 AM–5:00 PM ET, including weekend coverage as part of the standard workweek.What You’ll DoAct as the primary contact for customer inquiries, providing accurate, empathetic, and timely resolutions for technical and product-related issues (AI output quality, application access, authentication, error logs, etc.).Effectively manage multiple competing priorities while ensuring high responsiveness, reliability, and accountability during support shifts.Collaborate with cross-functional teams to troubleshoot complex issues, escalate as necessary, and ensure a superior customer experience.Cultivate and maintain a deep understanding of Latent’s products, features, and workflows.Document customer interactions, issues, and feedback to drive ongoing product and process improvements (FAQs, knowledge base content, internal documentation).Independently manage tasks while contributing to team workflows and the continuous enhancement of support operations.What You BringMinimum of 2 years of experience in a customer support or product operations role, preferably within a high-tech or fast-paced environment.

Join our dynamic team as a Systems Support Engineer at Integrated Resources Inc. in Rochester, NY. We are seeking a dedicated professional who will play a crucial role in providing technical support and ensuring the seamless operation of our systems. You will collaborate with cross-functional teams to troubleshoot issues, implement solutions, and optimize system performance.

We are seeking a dedicated and skilled Technical Support Engineer to join our dynamic team at Nagarro. In this role, you will be the first point of contact for our clients, providing exceptional support and troubleshooting for technical issues. You will work closely with various teams to ensure the highest level of customer satisfaction and operational excellence.

Join our dynamic team at Blacksmith as a Technical Support Engineer. In this role, you will be at the forefront of providing exceptional technical assistance to our clients, ensuring that their experiences with our products are seamless and satisfactory. You will troubleshoot issues, offer solutions, and collaborate with other teams to enhance our service offerings.

About the Position Jane Street is on the lookout for an IT Operations Engineer to bolster our technology infrastructure by supporting, configuring, and maintaining a variety of systems. This includes desktop environments, network infrastructure, and diverse application platforms. Technology is the heartbeat of our operations. In this role, you will be instrumental in addressing tech support inquiries, setting up and configuring Windows, Linux, and macOS laptops, desktops, and servers. You'll also support our Windows domain infrastructure, monitor critical systems, and engage in projects aimed at enhancing operational efficiency. During quieter times, you'll have the opportunity to utilize automation tools like PowerShell to devise elegant, scalable solutions that streamline our processes. Your success in this role will hinge on your exceptional problem-solving skills and ability to communicate effectively with our technically adept users. We seek an individual who can troubleshoot in real-time, listen patiently, ask clarifying questions, and humbly acknowledge mistakes. You will receive immediate feedback and find satisfaction in seeing your solutions make a tangible impact on our business. This position is part of our global IT Operations team, which consists of engineers who monitor and manage our mixed Windows/Linux/macOS environments across a diverse computing landscape that spans multiple continents. Collaborating with specialized teams both within and outside the IT department, you will help create and sustain the infrastructure that underpins our trading operations. Please note that this role may involve occasional physical tasks, including lifting equipment up to 40lbs. About You A genuine passion for assisting others and solving technical challenges. A robust foundation in information technology and networking principles. Technical proficiency in networking, programming, or system administration. Familiarity with Windows Desktop/Server Operating Systems and best practices within a production setting. Practical knowledge of Active Directory, Group Policy, and other common Windows administrative subsystems. Clear, concise, and empathetic verbal communication skills. Strong written communication abilities for technical documentation and knowledge base upkeep. Willingness to work occasional evening or weekend hours. Familiarity with Linux or macOS operating systems is a plus. Additional technical proficiency in programming or scripting for Windows (especially PowerShell) or Linux (especially Bash) is also advantageous.

Join PERSUIT’s Delivery team, a vital link between corporate clients and law firms utilizing the Apperio platform. Your role will be crucial in providing effective onboarding, ensuring reliable data transfer, and enhancing user satisfaction.About the RoleWe are looking for a dedicated Law Firm Operations & Support Associate to become part of our Delivery team at PERSUIT. In this dynamic position, you will facilitate connections among law firms, corporate clients, and our innovative technology, guaranteeing smooth onboarding and dependable data delivery throughout the platform.Your responsibilities will include guiding law firms through the onboarding process, fostering early adoption of the Apperio system, and cultivating strong relationships with stakeholders from IT, operations, and legal teams. If you are passionate about problem-solving, data management, and cross-team collaboration, this is a unique opportunity to advance your career at the intersection of legal operations and technology.Key ResponsibilitiesLaw Firm Onboarding:Take the lead in managing the onboarding process for law firms joining our platform. Initially, you will observe and co-lead onboarding sessions before advancing to independently oversee multiple implementations.Stakeholder Engagement:Develop strong relationships with law firm contacts in IT, operations, and legal leadership to promote engagement and ensure timely participation in onboarding initiatives.Platform Configuration & Data Delivery:Configure setups for law firms and guarantee accurate, timely data delivery via the platform.Technical Support:Address and resolve incoming support tickets related to the Apperio and PERSUIT platforms, troubleshooting issues and collaborating with internal teams as necessary.Operational Improvement:Identify and implement enhancements to onboarding processes, documentation, and workflows as the function expands.Cross-Functional Collaboration:Work closely with Delivery, Product, Engineering, and Client Experience teams to address issues and continuously enhance the onboarding and support process.This position is exclusively available to candidates based in the U.S., with a strong preference for those located in New York.Candidates must possess current, valid work authorization in the U.S. We are unable to provide visa or work permit sponsorship at this time.

Accordion is seeking a Senior Production Support Engineer to help maintain and improve the reliability of production systems. This position is based in one of several major cities, including Atlanta, Boston, Charlotte, Chicago, Dallas, Los Angeles, New York, or San Francisco. Role overview This role focuses on keeping production environments stable and high-performing. The Senior Production Support Engineer will handle complex technical issues, deliver solutions, and monitor system health to prevent disruptions. What you will do Troubleshoot and resolve technical problems affecting live systems Work with cross-functional teams to address incidents and drive improvements Optimize system performance and reliability through careful analysis and proactive measures Provide ongoing maintenance and support for production applications Collaboration and impact This position works closely with teams across Accordion to ensure clients receive dependable service. A proactive mindset and strong technical skills are key to continuously refining support processes and delivering consistent results.

The Telecommunications Associate (Voice) exam is currently open for application, with a deadline of March 24, 2026.The Office of Technology and Innovation (OTI) harnesses the power of technology to foster opportunities, enhance public safety, and streamline government operations across New York City. Our initiatives span from providing affordable broadband access to safeguarding against cybersecurity threats, and creating digital government services. At OTI, we are committed to improving the lives of New Yorkers in the 21st century. Watch our welcome video to see our initiatives in action, follow us on social media @NYCOfficeofTech, and visit oti.nyc.gov for more information.Joining OTI means you will enjoy excellent benefits and the opportunity to contribute to impactful projects that benefit millions. Collaborate with enthusiastic professionals and work with cutting-edge technology to make a difference.The Desktop Support Engineer plays a vital role within the Desktop Support Unit, delivering desktop services for OTI and various client-supported agencies. Key responsibilities include:- Providing consistent hands-on and remote support for hardware and user issues at OTI and supported locations;- Acting as the primary contact for all IT concerns from executive users and clients, which involves installing, diagnosing, repairing, maintaining, and upgrading hardware (including PCs, terminals, printers, and scanners) to ensure optimal workstation performance;- Imaging desktop computers and utilizing current tools and deployment methods to update Windows 11 workstations;- Ensuring support for Internet access, Enterprise Email/Calendaring, and Outlook Client compatibility while maintaining user data file services;- Updating and modifying standard Windows 11 images and task sequences in automation tools to keep them current;- Leading special projects, utilizing strong decision-making skills to prioritize incidents effectively;- Enhancing OTI's Windows desktop security posture;- Collaborating with OTI's Information Security and Cyber teams on vulnerability management;- Working closely with Desktop Engineering and Automation Engineering to devise new patching procedures and security tool sets in accordance with OTI ITSecOps and NYC Cyber Command policies;- Crafting desktop security procedures and zero-day response plans;- Managing service delivery performance via SLAs and other key metrics;- Planning, testing, and supervising the rollout of new operating systems, commercial software, and hardware;- Documenting standardized user processes and creating instructional materials.- Engaging in special projects and initiatives as assigned.