Support Engineer at plain | San Francisco

Advocate is a purpose-driven organization dedicated to empowering individuals to access essential government benefits and support. We leverage expert advocacy paired with cutting-edge technology to simplify complex processes for claimants.Join our dynamic team as a Tech Support Specialist, where you'll play a pivotal role in problem-solving and troubleshooting. Your expertise will help us design and implement systems that proactively address issues, ensuring seamless operations as we scale for the future.

About AdvocateAdvocate (joinadvocate.com) is revolutionizing the way Americans access government benefits. Our mission is to minimize the time between need and relief to zero. We have made remarkable strides by integrating proprietary AI-driven technology with compassionate human care. This innovative approach not only delivers an exceptional experience for our claimants but also aids our government partners by alleviating administrative burdens and facilitating efficient eligibility assessments.Having validated the effectiveness of our cutting-edge AI technology, we are now dedicated to expanding the reach of our services and the operational framework that supports it. This unique endeavor demands a blend of technological precision and human-centered support.Tech Operations at AdvocateThe Tech Ops team at Advocate is the backbone of our organization. We bridge the gap between technology, marketing, and operations, ensuring these functions are seamlessly aligned as we grow. Unlike a traditional IT support desk, we are hands-on builders, working alongside our internal users who directly support our claimants. Our mission encompasses two main objectives:1. Immediate Agility: We maintain operational continuity and system functionality. When obstacles arise in production, we are there to resolve them, ensuring our team can assist claimants without disruption.2. Sustainable Scalability: We don’t merely address issues; we analyze trends. By identifying recurring operational challenges, we develop scalable tech solutions that permanently eliminate these hurdles.The Tech Ops team empowers those who serve our claimants, enabling them to perform at their best every day while advancing our mission to reduce time-to-relief to zero. The OpportunityWe are looking to hire two Product Engineers to join our Tech Ops team. If you join us, you will have the opportunity to lead various impactful projects:

Are you a dedicated Developer Advocate with a passion for bridging the gap between technology and the developer community? If you thrive on connecting with others, hosting engaging events, and diving into the nuances of application development and developer experience, we want to hear from you!As a Senior Developer Advocate at Databricks on the Neon DevRel team, you'll play a pivotal role in linking our engineering teams with an expanding community of application and agent developers utilizing Postgres and Neon. Your technical acumen will be essential in maintaining and enhancing our SDKs, educating users, and shaping the future of Agent and Developer Experience (AX & DX) for Neon.Developer experience will be central to your responsibilities. You will help enhance our TypeScript SDK and CLI, manage Neon’s MCP server, and develop other developer-oriented tools, all while keeping ahead of the evolving AI landscape. Your expertise in DevTools and AX will be shared through presentations, meetups, blog articles, videos, and community interactions, empowering developers to build more effectively with Neon and demonstrating our commitment to exceptional Developer Experience (DX) and Agent Experience (AX).Collaboration will be key as you work closely with the neon.com community, product teams, and engineering staff, ensuring that developer feedback directly influences product direction. You'll also partner with fellow advocates, program managers, and the broader Databricks DevRel organization to create a cohesive and impactful strategy for agent experiences.The ideal candidate will embody the core values of our DevRel team: a profound enthusiasm for application development, strong empathy for developer needs, and the ability to convey complex concepts with clarity and effectiveness.In this role, you’ll foster and expand the Neon community through top-notch technical content and hands-on experiences, continuously feeding insights back into the product to further enhance the developer experience.

Join the Pinecone Team!Pinecone is the premier vector database designed to empower developers in creating accurate and high-performance AI applications at scale. Our mission is to enhance AI's understanding and capabilities. With over 9,000 customers spanning diverse sectors, Pinecone's user-friendly technology allows for rapid and assured deployment of AI applications. Headquartered in New York, Pinecone has successfully secured $138M in funding from renowned investors including Andreessen Horowitz, ICONIQ, Menlo Ventures, and Wing Venture Capital.About the Role:We are seeking a dynamic Senior Developer Advocate to take charge of the Pinecone community, both online and offline, with a strong emphasis on fostering a vibrant presence in the SF/Bay Area. This role is tailored for a seasoned technical communicator who excels in building relationships with developers, managing impactful programs, and effectively converting community insights into valuable product feedback and informative learning experiences.Success in this position requires the ability to educate and demonstrate the capabilities of Pinecone’s AI products, guiding developers in creating reliable and scalable AI applications where knowledge and data retrieval are pivotal. You will convert best practices into engaging tutorials, brief videos, documentation contributions, hackathon guidance, and social media content. As our team and customer base grow rapidly, comfort in working autonomously and making sound decisions in a fast-paced environment is essential.If you are passionate about:Exploring new technologies and empowering others to succeed with them.Being a key player in an exciting and expanding community.Influencing the trajectory of a fast-growing company and product area.Collaborating with colleagues who prioritize clarity, creativity, enthusiasm, initiative, and thoughtfulness.We would love to hear from you!

Join our dynamic team at jobsforhumanity as a Bilingual Peer Service Advocate at the Sixth Street Self-Help Center in San Francisco. In this pivotal role, you will leverage your lived experience and language skills to support individuals facing various challenges. Your advocacy will empower our community members to access essential services and resources, fostering a supportive environment that promotes recovery and resilience.We seek passionate individuals who are committed to making a difference in the lives of others. You will engage with clients in both English and another language, providing guidance, support, and encouragement as they navigate their journeys. Your role will be vital in creating a welcoming atmosphere where individuals feel valued and understood.

Join Figma as a Developer Advocate, where you will play a pivotal role in bridging the gap between our innovative design platform and the vibrant developer community. As a passionate advocate, you will empower developers to maximize their productivity using Figma, sharing insights, creating engaging content, and fostering a collaborative environment.Your responsibilities will include organizing workshops, writing technical documentation, and engaging with users through various channels to elevate their experience with our tools. You will also work closely with product teams to relay community feedback, ensuring that our offerings meet the needs of developers.

Join Greptile as a Developer Advocate, where we are pioneering the development of AI agents that autonomously validate code changes. Our current focus is on creating AI that reviews pull requests in GitHub, catching bugs and enforcing coding standards. With nearly 1 billion lines of code reviewed monthly across over 3,000 companies, your contributions will help shape the future of AI in the developer ecosystem.In this role, you will serve as a public advocate for our users and the AI developer community, ensuring clarity and success in product adoption.Key Challenges We Aim to AddressAmidst the noise in AI coding discussions, can we establish trusted signals that developers can rely on?Code quality is subjective yet crucial. How can we exemplify readable and maintainable code effectively?Most developer relations content lacks a strong voice. Can we merge marketing and documentation with a genuine perspective?Product launches often fail due to unclear narratives. How can we make every release straightforward and beneficial for users?Company Growth TrajectoryOver 7,000 customers served.Secured $30 million from investors including Benchmark, Y Combinator, Paul Graham, and Initialized Capital.Our TeamWe have assembled a highly skilled team that has successfully scaled operations in companies such as Stripe, Google, and Figma.ResponsibilitiesActively participate in AI coding discussions. Monitor trends, publish insights, and lead key projects like the State of AI Coding Report.Promote Greptile’s narrative and features by transforming our offerings into clear messaging, demonstrations, and trustworthy examples.Manage product launches and customer communications. Draft announcements, walkthroughs, and release notes to ensure successful feature adoption.Maintain accurate and helpful documentation. Enhance onboarding processes, quick starts, examples, structure, and clarity for seamless user experiences.Foster adoption within open-source communities and high-impact teams. Identify valuable repositories and contributors, assist with Greptile integration, answer queries, and gather feedback.

About Fable SecurityIn today's landscape, AI-driven threats and human errors pose the greatest risks to enterprise security.Cybercriminals primarily target individuals rather than systems, with human errors accounting for 70% of security breaches. At Fable, we are committed to transforming individuals from potential targets into a robust layer of defense.Fable is the pioneering human risk platform that actively influences employee behavior. Our user-friendly, enterprise-grade platform consolidates diverse employee data, identifies risky actions, and delivers tailored interventions in real time, directly within their work environment.Supported by notable investors such as Redpoint Ventures and Greylock Partners, and founded by former team members of Abnormal Security, Fable is addressing one of cybersecurity's most pressing challenges in a multi-billion-dollar market. Our dynamic team comprises alumni from prestigious organizations like Meta, Twitter, Flexport, and esteemed universities including Waterloo, Columbia, Berkeley, Purdue, CMU, Stanford, UCLA, and USC. Join us at this pivotal moment in our growth journey to help shape the future of security.

Air Apps designs AI-powered tools for personal and entrepreneurial resource planning. Since its founding in Lisbon in 2018, the company has expanded to San Francisco and reached over 100 million downloads. Air Apps remains family-founded and dedicated to advancing resource management technology. The Customer Support Specialist acts as the primary contact for users of Air Apps' iOS applications. Based in San Francisco, this position focuses on helping customers navigate the products and ensuring each interaction is smooth and positive. What you will do Respond to questions and resolve concerns from a wide range of Air Apps users. Provide reliable, high-quality support to help customers make the most of the company’s applications. Collaborate with engineering and marketing teams by reporting technical issues, sharing user feedback, and assisting with product improvements. Track customer satisfaction, analyze support patterns, and contribute insights to improve the user experience. Impact This role plays a central part in supporting Air Apps customers and helps the company identify ways to enhance its products and services.

Join our dynamic team at Beauty Barrage as a Brand Specialist in San Francisco! We are looking for a passionate individual to help elevate our brand presence and engage with our clientele. In this role, you will work closely with our marketing team to develop and implement innovative brand strategies that resonate with our audience. Your creativity and expertise will play a crucial role in driving brand awareness and customer loyalty.

Join Beauty Barrage as a Brand Marketing Specialist in the vibrant city of San Francisco, CA. In this dynamic role, you will be instrumental in shaping our brand's voice, creating impactful marketing strategies, and engaging with diverse audiences to drive brand awareness and loyalty. Your creativity and analytical skills will contribute to innovative campaigns that resonate with our customers.As a key member of our marketing team, you will collaborate closely with cross-functional departments to ensure brand consistency and maximize our market presence. Your insights and expertise will help us stay ahead in the competitive beauty industry.

Join Pylon Labs and Shape the Future of B2B Post-Sales Support!At Pylon, we are revolutionizing the B2B post-sales landscape with our innovative all-in-one support platform. Our solution harnesses the power of conversational data and advanced intelligence, enabling our clients to streamline operations in real-time.Backed by prominent investors such as a16z, BCV, General Catalyst, and Y Combinator, we proudly serve over 1000 companies, including Linear, Cognition (creators of Devin), Modal Labs, and Incident.io. We are also featured on the Enterprise Tech 30 List.About the RoleThis is a unique opportunity to establish and enhance the support function at a pioneering customer support company!You will not only utilize our support product daily but will also play a crucial role in providing feedback, suggesting roadmap enhancements, and improving processes.Your ResponsibilitiesAddress customer inquiries regarding our product across various topics.Create and update knowledge base articles, including troubleshooting guides and feature descriptions.Actively engage with Pylon's suite of support tools, providing valuable feedback to influence our product roadmap.Collaborate with product and engineering teams to resolve bugs and troubleshoot issues.Contribute to the development of a scalable support process.Experiment with new processes, features, and leverage AI technologies.QualificationsMust be located in (or willing to relocate to) San Francisco and eager to work in-person.Comfortable engaging with customers via chat and video calls.A passion for exploring and experimenting with our product.1-8 years of relevant experience.A technical background and enthusiasm for technology is a significant advantage.Our Benefits Comprehensive medical, dental, and vision insurance for employees 401(k) retirement plan Commuter benefits Generous parental leave 14 company holidays and more!

About Us:Notion empowers individuals and teams to create stunning tools for their work. In a world flooded with applications and tabs, we offer a unified platform that integrates documents, notes, projects, calendars, and emails, all enhanced with AI to streamline workflows and automate tasks. Our diverse user base, including prominent organizations such as Toyota, Figma, and OpenAI, appreciates our flexibility and the time and cost savings we deliver.Collaboration is at the heart of Notion's culture. Therefore, we expect all team members to work from our offices on Mondays, Tuesdays, and Thursdays, which we call our Anchor Days. Some teams or roles may necessitate additional in-office days.About the Role:Become a vital part of Notion’s Legal team as a Legal Operations Specialist. In this role, you'll ensure the daily operations run smoothly while contributing to the development of scalable programs, systems, and reporting mechanisms. You will collaborate closely with the Legal Operations Lead to enhance legal processes, optimize tools, and facilitate better access to insights.What You'll Achieve:Ensure the smooth operation of Legal’s eBilling and matter management systems, including vendor onboarding, matter setup/updates, invoicing, accruals, budgets, data hygiene, and vendor/timekeeper maintenance.Coordinate with Legal, Procurement, and Finance/AP for approvals and dependencies, ensuring timely accruals and payment processing.Assist with various legal functions (commercial, employment, IP, corporate, litigation) as project needs arise.Maintain and organize Legal’s knowledge management spaces, standardizing taxonomy and ensuring content is up-to-date and easily accessible.Support Legal Ops initiatives, including intake processes, workflow improvements, and cross-departmental projects.Lead projects from initial scoping through to delivery, establishing requirements, creating plans, aligning stakeholders, and tracking progress.Monitor and report on key metrics and trends, providing insights into spend patterns and process cycle times.Enhance and maintain standard operating procedures (SOPs) and support materials, contributing to scalable future processes.Evaluate legal technology and AI tools, assisting with implementations and integrations, and optimizing automation for better productivity and adoption.Skills You'll Need to Bring:5-8 years of experience in legal operations or a related field.Strong analytical and problem-solving skills.Excellent communication and organizational abilities.Familiarity with legal technology and project management tools.

Role Overview Plaud is hiring a Developer Advocate in San Francisco, CA. This role focuses on building strong connections between Plaud’s products and the developer community. The Developer Advocate acts as a bridge, helping developers understand and work with Plaud’s technology while sharing feedback and insights with internal teams. What You Will Do Engage directly with developers to understand their needs and challenges Share insights and feedback from the community with Plaud’s product teams Foster relationships that help improve Plaud’s product offerings

Join the cutting-edge team at Lever as an Implementation Specialist, where you will play a pivotal role in transforming the recruitment landscape. As a key member of our Customer Success organization, you'll engage directly with customers, helping them navigate their unique recruiting challenges and ensuring they maximize the potential of our innovative hiring software.Lever is a leader in talent acquisition software, trusted by industry giants like Netflix, Shopify, and Spotify, to streamline their hiring processes. We pride ourselves on fostering a people-first culture, recognized as the #1 place to work in San Francisco. As we continue to grow, we are looking for passionate individuals to join our team and contribute to our mission of making hiring transparent and effective.In this role, you will leverage your 3-5 years of relevant experience to support our customers from their initial setup through account training and ongoing support. Your responsibilities will include one-on-one training sessions, data migration, account configuration, and integration of job sites. Your success as an Implementation Specialist is measured by customer satisfaction and their successful adoption of Lever's tools to meet their recruiting goals.

Waymo seeks a Trade Compliance Specialist to help ensure its autonomous vehicle operations in San Francisco and Mountain View comply with all relevant trade laws. This position monitors import and export activities, making sure every step aligns with current regulations. Role overview This role focuses on managing compliance with trade regulations, supporting both locations as Waymo continues to develop its technology. The specialist will help maintain high regulatory standards and contribute to the company’s commitment to safe transportation. Key responsibilities Monitor and manage compliance with all import and export laws affecting Waymo’s operations Support the company’s adherence to trade regulations as autonomous vehicle projects evolve Work to uphold regulatory standards and help advance Waymo’s mission to improve road safety Location This position is based in San Francisco, CA and Mountain View, CA.

Join our dynamic team at Promise as an IT Specialist, where your skills will be instrumental in managing and enhancing our IT infrastructure. In this role, you will be responsible for troubleshooting technical issues, implementing new technologies, and ensuring the smooth operation of our systems.As an IT Specialist, you will collaborate with various departments, providing technical support and solutions that enable our employees to perform at their best. Your expertise will contribute to maintaining our commitment to operational excellence and innovation.

About Fathom:At Fathom, we believe that relying on notes to capture insights from meetings is outdated and inefficient. Notes can be a burdensome task amidst a conversation, and even the best notes fail to convey the full experience of a discussion.Our mission is to eliminate the challenges of note-taking, and our users are thrilled with the solution we've developed: #1 Highest Satisfaction Product of 2024 on G2 #1 Rated on G2 with over 4,500 reviews and a perfect 5/5 rating #1 Product of the Day and #2 AI Product of the Year Most installed AI meeting assistant on both the Zoom and HubSpot marketplaces We are consistently achieving new usage and revenue records weeklyOur rapid growth means we are looking to expand our small but dedicated team.Role Overview:As an AI Engineer at Fathom, you will engage directly with Large Language Models (LLMs), developing and refining our innovative features. Your contributions will be crucial in providing actionable specifications that guide our engineering team toward impactful enhancements and pioneering functionalities.This position blends aspects of engineering, analytics, product management, and research. It is ideal for those already in an AI Engineering capacity or for software engineers or data scientists who have substantial experience in creating AI features.Please note, this position is available for candidates residing in the U.S. and requires being in-office in San Francisco three days a week.What You’ll Do:Collaborate with cross-functional teams to define and implement AI solutions.Prototype and iterate on features that enhance our product offerings.Analyze data and performance metrics to inform product decisions.

About OmniOmni is a cutting-edge business intelligence and embedded analytics platform designed to empower customers by enabling them to explore, understand, and act on their data insights.With our headquarters in San Francisco and additional hubs across EMEA and APAC, we are supported by prominent investors such as ICONIQ Growth, Theory Ventures, First Round Capital, Redpoint Ventures, Google Ventures, Snowflake Ventures, and Databricks Ventures.About the RoleWe are on the lookout for a dedicated Product Expert to deliver exceptional technical support to our clients. In this role, you will leverage your expertise in SQL, data analytics, and the Omni platform to assist customers in overcoming data challenges, mastering best practices, and effectively navigating our solutions. As the face of Omni, you will represent our clients' interests internally and provide them with personalized attention while addressing their needs.At Omni, we pride ourselves on delivering stellar, high-touch technical support throughout the customer journey, and the Product Expert plays a pivotal role in enhancing the customer experience!Your Responsibilities:Deepen your expertise in the Omni product and its best practices.Support our customers, potential clients, and partners through Slack, serving as the frontline resource as they explore the product.Deliver proactive, positive, and above-and-beyond technical support, uncovering innovative solutions that address the underlying questions posed by users.Stay informed about the latest product enhancements and the development roadmap.Advocate for customer needs during internal discussions with the Product and Engineering teams.Collaborate with Solutions Engineering to detect trends and recommend product improvements and tooling solutions to enhance the customer experience.Share insights on actual usage across departments to inform product development and marketing strategies.Document feature requests and reproduce and report any bugs identified by Omni users.Contribute to our community site by sharing design patterns, solutions, and troubleshooting guides to facilitate self-service for users.