Support Engineer at plain | San Francisco

Join our dynamic team at plain as a Support Engineer, where you'll play a crucial role in ensuring our customers receive exceptional assistance and support. In this position, you will troubleshoot technical issues, provide solutions, and enhance user satisfaction. If you're passionate about technology and helping others, we want to hear from you!

Hello, I’m Phil, the Head of Sales at Plain, and I’m thrilled to announce that we are looking for a passionate Partnerships Manager.At Plain, we are revolutionizing customer support for the next generation of B2B companies. Our mission is to create the fastest and most robust platform that transcends traditional reactive support, allowing businesses to cultivate genuine relationships with their customers.Some of the most innovative companies in the world, including Cursor, Ashby, and Sanity, rely on Plain to streamline customer interactions, facilitate rapid team collaboration, and enhance their workflows with the power of AI.We are a close-knit team with offices in San Francisco and London, and this position offers a hybrid work model, requiring you to be in our SF office three days a week.Why This Role is UniqueAs our inaugural hire for the Partnerships department, you will play a pivotal role in establishing key partnerships that align with our sales and product objectives, directly influencing our product roadmap and sales pipeline.Your ResponsibilitiesDevelop a strategic ecosystem that propels Plain into new markets by fostering partnerships with aligned companies.Forge and nurture mutually beneficial relationships with partners, encompassing targeting, relationship building, and negotiating commercial terms.Collaborate with the Sales team to pinpoint companies that will enhance revenue streams and unlock new market opportunities.Coordinate with the Product team to identify priority features that align with our partnership strategy and assess their potential revenue impact.Sustain and grow existing partner relationships, ensuring continuous value delivery across our ecosystem.This Role is Ideal for You If You...Have over 5 years of experience in software partnerships.Have been part of an early Go-To-Market team (from Series A to Series B) and understand the dynamics of building from the ground up.Are proficient with various AI tools to enhance your execution capabilities.Possess a keen eye for detail and thrive in an agile environment where each deal is unique.Share a passion for shaping product direction as much as for fostering partnership relations.Desire to work in-office, engaging with partners and learning from colleagues in San Francisco.

Plain develops a platform that helps B2B enterprises move past reactive customer support. The team’s mission centers on building lasting business-customer relationships by making support more efficient and collaborative. Companies such as Cursor, Ashby, Vercel, and Granola rely on Plain to streamline interactions and improve workflows with AI-powered features. This Customer Success Manager position is based in San Francisco and follows a hybrid schedule. Expect to work from the office three days a week, starting early (around 7:30-8am) to coordinate with European colleagues. The office atmosphere includes morning music and stocked coffee and tea to start the day. Role overview The Customer Success Manager leads onboarding and account management for Plain’s top customers. The goal is to help clients realize value quickly, remain engaged with the platform, and enjoy a consistently strong experience throughout their partnership with Plain. This role combines onboarding, account management, collecting product feedback, and close collaboration with sales, product, engineering, and support teams. Day-to-day work takes place inside the Plain platform, so your insights directly influence product development. What you will do Lead onboarding for key clients: Coordinate with sales to gather background, manage onboarding from start to finish, and help customers achieve value quickly. Set the pace, clear obstacles, and demonstrate how Plain aligns with each client’s goals from the outset. Manage and grow key accounts: Build relationships with major customers, monitor account health, oversee renewals, and spot growth opportunities by staying close to their evolving needs. Foster open communication: Set clear expectations with customers, especially when handling high-volume, fast-moving communications. Requirements At least 5 years of experience in customer success or post-sales roles at a B2B SaaS company Comfort with a hybrid schedule and early start times in San Francisco Strong interest in helping customers succeed and collaborating across teams

Hello! I'm Phil, the Head of Sales at Plain, and I’m excited to announce an opening for an Account Executive in our San Francisco office. At Plain, we are on a mission to transform customer support for the next generation of B2B enterprises. We are building a cutting-edge platform designed to help organizations move past reactive support and cultivate meaningful customer relationships.Leading companies such as Cursor, Ashby, and Sanity trust Plain for unifying customer interactions, enabling swift team collaboration, and enhancing workflows with AI capabilities.Our team is small but mighty, with offices in San Francisco and London. This role is hybrid, requiring you to be in the SF office three days a week.Why This Role is UniqueAs one of the pioneering AEs in San Francisco, you will have a pivotal role in shaping our revenue strategy and product development, while forging strong connections with some of the most innovative tech firms.Your ResponsibilitiesManage inbound leads, generate sales pipeline, and close deals. You will oversee the entire sales process, from identifying customer needs to negotiating final contract terms.Collaborate with the Demand Generation team to close the leads they generate.Continuously refine sales processes including ideal customer profiles, pricing strategies, segmentation, deal tracking, and conversion rates.Act as the voice of the customer in product discussions, establishing a trusted partnership with product and engineering teams.Assist in onboarding customers with growth potential in collaboration with our Operations team, your key partner post-sale.Join our Velocity segment, targeting companies with 5 to 249 employees.This Role is Ideal for You If You…Have experience selling complex, integration-heavy B2B SaaS solutions to SMBs. Technical experience is a plus.Have been part of an early go-to-market team (from Series A to B) and understand the dynamics of building from the ground up.Are passionate about the art of sales, excelling at discovery calls, delivering compelling product demonstrations, and negotiating effectively.Are detail-oriented and thrive in a fast-paced environment where each deal presents unique challenges.Value product development as much as achieving sales targets.Are excited to shape our future while driving revenue growth.

About Fable SecurityIn today's landscape, AI-driven threats and human errors pose the greatest risks to enterprise security.Cybercriminals primarily target individuals rather than systems, with human errors accounting for 70% of security breaches. At Fable, we are committed to transforming individuals from potential targets into a robust layer of defense.Fable is the pioneering human risk platform that actively influences employee behavior. Our user-friendly, enterprise-grade platform consolidates diverse employee data, identifies risky actions, and delivers tailored interventions in real time, directly within their work environment.Supported by notable investors such as Redpoint Ventures and Greylock Partners, and founded by former team members of Abnormal Security, Fable is addressing one of cybersecurity's most pressing challenges in a multi-billion-dollar market. Our dynamic team comprises alumni from prestigious organizations like Meta, Twitter, Flexport, and esteemed universities including Waterloo, Columbia, Berkeley, Purdue, CMU, Stanford, UCLA, and USC. Join us at this pivotal moment in our growth journey to help shape the future of security.

Join the Reducto Team as a Support EngineerAt Reducto, we empower AI teams to seamlessly integrate real-world enterprise data with unparalleled accuracy. Our innovative technology unlocks vast amounts of unstructured data, from financial documents to health records, enabling vision models to interpret these resources just like a human would. This capability allows businesses to develop products, train models, and automate processes efficiently.We are experiencing exponential growth, having increased our revenue by 7x year-over-year, and proudly collaborate with a diverse range of clients, from leading AI organizations like Harvey and Vanta to major enterprises including FAANG companies and top trading firms.Backed by over $100 million from prestigious investors such as A16z, Benchmark, and First Round Capital, we are expanding our team and looking for a dedicated Support Engineer.

About Our TeamAt OpenAI, our User Operations team is at the forefront of guiding customers in their journey with AI, ensuring an outstanding product experience. We are pioneering the first-ever post-AGI support team dedicated to resolving intricate challenges, delivering technical insights, and empowering customers to derive maximum value from our solutions. Collaborating closely with Sales, Technical Success, Product, Engineering, and other teams, we strive to provide unparalleled service to a diverse clientele ranging from innovative startups to established global corporations.About the RoleWe are seeking dedicated, experienced, and passionate professionals to join our post-AGI support team and tackle some of the most complex challenges faced by our customers. In this position, you will engage directly with clients through support tickets and Slack communications, troubleshooting intricate problems and addressing unique technical issues while setting a benchmark for team excellence. You will collaborate with cross-functional teams to spearhead initiatives that minimize bugs, enhance features, and develop systems that elevate the customer experience. Your contributions will be key in achieving industry-leading response times and service quality, while also fortifying our internal customer feedback operations in an increasingly complex environment. You will play a vital role in scaling our support organization by refining operational processes and utilizing our technology to shape the future of support in the evolving AI landscape. If you excel in fast-paced environments that prioritize impact, teamwork, and innovative problem-solving, you could be the ideal addition to our team!We operate under a hybrid work model, requiring three days in the office each week, and we provide relocation assistance for new hires.

About Our TeamThe Technical Support team plays a pivotal role in empowering developers and enterprises to create mission-critical solutions utilizing OpenAI models. Our mission is to offer technical guidance, resolve intricate issues, and assist our customers in maximizing the value and adoption of our powerful models. We collaborate closely with Technical Success, Product, Engineering, and other departments to ensure our customers receive an unparalleled experience at scale. Adopting an automation-first approach, we leverage cutting-edge AI technologies to enhance our support operations. Join the Senior Support Engineering (SSE) team at OpenAI and contribute to revolutionizing Technical Support in the AI era.About the PositionWe are in search of a Senior Support Engineer to work alongside our strategic enterprise accounts and product teams, tackling some of the most challenging problems our customers face. As a key member of the elite technical troubleshooting team at OpenAI, you will be the go-to expert for both our customers and Engineering teams when addressing complex technical issues in our environment.In this role, you will design and manage operational processes to monitor our top strategic customers and lead a 24/7 response team. Collaborating closely with our Infrastructure and Engineering teams, you will ensure that our customers enjoy the best possible experience at scale. Engaging directly with our most strategic customers, you will be instrumental in the success of the most innovative, disruptive, and large-scale AI solutions developed using the OpenAI API platform.This position is characterized by low volume but high complexity.This role is based in San Francisco, CA, with a hybrid work model requiring three days in the office each week. We also offer relocation assistance to new employees.Key ResponsibilitiesServe as one of the leading technical and troubleshooting experts for our API platform at OpenAI, acting as the final line of defense before escalation to the core Engineering team.Proactively seek and implement strategies to enhance support operations through automation and advancements in AI technologies, playing a role in shaping the future of technical support in an AI-driven landscape.Set up and utilize advanced monitoring and alerting workflows to detect customer-impacting issues in real time.Collaborate with engineering teams to contribute to reliability reviews and preparation for new features, launches, or strategic customer requirements.

Welcome to Adyen Adyen is at the forefront of financial technology, delivering a unified platform for payments, data, and financial products to esteemed clients like Meta, Uber, H&M, and Microsoft. Our mission is to empower businesses with the tools they need to thrive in a competitive landscape. We cultivate a dynamic environment that fosters personal and professional growth, providing our team members with the support and culture necessary to take charge of their careers. Our motivated team tackles complex technical challenges and collaborates to create innovative, ethical solutions that drive business success. Role Overview: Product Support Engineer As a Product Support Engineer, you will play a pivotal role in assisting Adyen's merchants by providing expert technical troubleshooting. Joining our global support organization, you will ensure our customers can operate seamlessly 24/7. Your contributions will directly influence merchants' payment capabilities and their business growth. You will collaborate with both technical and commercial teams and deepen your understanding of payments, ultimately adding value for our external customers and internal teams.

Spring Health works to remove barriers to mental healthcare. Using Precision Mental Healthcare technology, the company delivers tailored support, including therapy, coaching, and medication, to individuals based on their specific needs. Spring Health partners with more than 450 organizations, serving over 10 million people, and has earned the trust of companies such as Microsoft, Target, and Delta Airlines. The platform’s impact has been recognized through positive ROI for employers and validated cost savings for clients. With recent Series E funding, Spring Health is valued at $3.3 billion and continues to expand its reach. Role overview The IT Support Engineer serves as the primary IT contact at the San Francisco satellite office. This position reports to the Associate Director of IT Support and handles a broad range of on-site technology needs. The role involves troubleshooting hardware and software issues for end users, managing audio/visual operations, administering SaaS applications, and working with building vendors as needed. Location and schedule This is a fully on-site position based at 2 Embarcadero Center in San Francisco. The role requires presence in the office five days per week. Applicants should already live in the San Francisco metro area or be willing to relocate at their own expense within 90 days of starting. Occasional travel may be required for team events or visits to other satellite offices.

Join Pylon Labs and Shape the Future of B2B Post-Sales Support!At Pylon, we are revolutionizing the B2B post-sales landscape with our innovative all-in-one support platform. Our solution harnesses the power of conversational data and advanced intelligence, enabling our clients to streamline operations in real-time.Backed by prominent investors such as a16z, BCV, General Catalyst, and Y Combinator, we proudly serve over 1000 companies, including Linear, Cognition (creators of Devin), Modal Labs, and Incident.io. We are also featured on the Enterprise Tech 30 List.About the RoleThis is a unique opportunity to establish and enhance the support function at a pioneering customer support company!You will not only utilize our support product daily but will also play a crucial role in providing feedback, suggesting roadmap enhancements, and improving processes.Your ResponsibilitiesAddress customer inquiries regarding our product across various topics.Create and update knowledge base articles, including troubleshooting guides and feature descriptions.Actively engage with Pylon's suite of support tools, providing valuable feedback to influence our product roadmap.Collaborate with product and engineering teams to resolve bugs and troubleshoot issues.Contribute to the development of a scalable support process.Experiment with new processes, features, and leverage AI technologies.QualificationsMust be located in (or willing to relocate to) San Francisco and eager to work in-person.Comfortable engaging with customers via chat and video calls.A passion for exploring and experimenting with our product.1-8 years of relevant experience.A technical background and enthusiasm for technology is a significant advantage.Our Benefits Comprehensive medical, dental, and vision insurance for employees 401(k) retirement plan Commuter benefits Generous parental leave 14 company holidays and more!

Join Datadog as a Premier Technical Support Engineer, where you'll be an essential part of our dedicated Technical Solutions team. As product experts, we drive Datadog's growth by educating potential clients and ensuring our current customers achieve success with our platform. In this role, you will primarily assist our Premier Customers with any technical inquiries, leveraging standard support channels, cadence calls, demos, and presentations. You'll thrive in a fast-paced environment, directly engaging with our high-value clients, where your contributions will have immediate impact.At Datadog, we prioritize a collaborative office culture that fosters creativity and strong relationships. Our hybrid workplace model allows Datadogs to create a work-life balance that suits their individual needs.

About the Role Sigma Computing is adding to its Technical Support Engineering team in San Francisco. This group recently earned the 2024 Stevie Gold Award for Customer Service. As a Technical Support Engineer, the work centers on helping customers solve technical, business, and data challenges while using the Sigma platform. The position involves close collaboration with Product, Engineering, and Go-to-Market teams to diagnose issues, deliver solutions, and support ongoing improvements to both the product and support operations. What You Will Do Troubleshoot and resolve complex technical issues in real time through live chat, working directly with customers. Take part in on-call rotations to handle high-severity incidents, responding quickly and taking full responsibility for resolution. Partner with development teams to create tools and best practices that improve issue diagnosis and enhance service performance. Contribute to quarterly projects aimed at improving automation, tooling, and processes for greater operational efficiency. Work alongside backend, frontend, devops, design, product, and go-to-market teams to help deliver a strong user experience. Support activities beyond traditional customer support, such as product demonstrations, bug bashes, knowledge sharing, and developing automation or internal tools to streamline operations.

About the TeamThe User Operations team at OpenAI is dedicated to guiding our clients through the adoption of AI technologies, ensuring an unparalleled product experience. As we embark on building the first-ever post-AGI support team, our focus is on resolving intricate issues, delivering technical insights, and empowering customers to maximize their use of our products. We collaborate extensively with Sales, Technical Success, Product, Engineering, and other teams to provide a seamless experience for our diverse clientele, which ranges from emerging startups to well-established global organizations.About the RoleWe are on the lookout for committed and experienced individuals who are passionate about addressing the complex challenges our customers face as we build our post-AGI support team. In this role, you will engage directly with clients through support tickets and Slack communications, tackling sophisticated issues and resolving undefined technical challenges while setting a positive standard for the team. Close collaboration with cross-functional teams will be essential to drive initiatives aimed at reducing bugs, enhancing features, and developing systems that elevate our clients' experiences. Your contributions will be pivotal in achieving industry-leading response times and service levels while reinforcing our internal customer feedback operations in an increasingly complex landscape. You will play a key role in scaling our support organization by refining operational processes and utilizing our own technology to establish the next iteration of the support team in this new AI landscape. Your efforts will be instrumental in the success of some of the most innovative, disruptive, and scalable AI solutions being developed at OpenAI.If you excel in an environment that prioritizes impact, teamwork, and rapid problem-solving, you could be the ideal addition to our team.We embrace a hybrid work model, requiring three days in the office each week, and we offer relocation assistance to new hires.Note: To comply with a U.S. government contract, applicants for this position must be U.S. citizens, U.S. nationals, or U.S. persons (i.e., U.S. lawful permanent residents, refugees, and asylees).

Join the Team at Wispr FlowAt Wispr Flow, we're revolutionizing the way you interact with technology, making it as effortless as conversing with a close friend.Our voice dictation platform has become the go-to choice for users, surpassing traditional keyboard interactions due to its unparalleled accuracy and context awareness. Whether on a desktop or mobile device, we ensure seamless communication.Looking forward to 2026, we aim to expand our capabilities beyond dictation, focusing on creating a sophisticated framework for native actions that reliably understands user intent.Our diverse team, comprised of AI researchers, designers, growth specialists, and engineers, is dedicated to redefining human-computer interaction. We seek high-agency individuals who value open communication, prioritize user experience, and pay meticulous attention to detail. Our culture thrives on constructive debate, truth-seeking, and making a tangible impact.Having achieved a remarkable growth of over 150% in revenue for the last four consecutive quarters and securing $81M in funding from top-tier venture capitalists, we are poised for continued success. As we gain momentum, the demand from our customers increases, prompting the expansion of our customer support team.

Role overview Plain seeks a Product Marketing Manager based in the San Francisco office. This position shapes product strategies and works to support market growth. The Product Marketing Manager partners with teams throughout the company to build campaigns and deliver clear, effective messaging about Plain’s offerings. What you will do Work closely with product, sales, and other teams to plan and launch marketing campaigns Study competitors and market trends to guide how products are positioned Identify customer needs and turn those insights into actionable marketing plans Create messaging that communicates Plain’s value to the right audiences Requirements Experience in product marketing, with a focus on positioning and messaging Strong communication and collaboration skills Ability to analyze markets and understand customer needs

About the Role plain is hiring a Founding Sales Development Representative (SDR) to join the San Francisco office. This early team member will help shape sales strategy and play a key part in building our customer base from the start. What You Will Do Identify and reach out to potential clients Generate leads and nurture them into strong business relationships Help define and refine our sales processes as we grow Impact Success in this role will directly influence the direction of our company. As a founding SDR, you will have the chance to help build our sales culture and set the foundation for future growth.

At Vanta, we are dedicated to empowering businesses to cultivate and demonstrate trust. Our philosophy emphasizes that security should be perpetually monitored and verified. We equip companies with the tools to enhance their security practices effortlessly. Our team is composed of skilled and compassionate individuals, many of whom have thrived at Vanta without prior security experience.As an IT Operations Engineer, your primary role will be to ensure that all employees have the necessary tools and support to excel in their work, whether they are remote or in the office. The Corporate Engineering team is tasked with providing a secure and reliable technology experience to every member of the Vanta family. From onboarding to everyday assistance, we guarantee that the tools, devices, and systems our teams depend on are always available and functioning smoothly.We invite you to join our San Francisco team as an IT Operations Engineer in this hybrid position (working in-office three days a week). Your responsibilities will encompass a diverse range of tasks, including laptop provisioning, SaaS administration, and troubleshooting office AV systems. You will be part of a close-knit, collaborative team that prioritizes initiative, clear communication, and exceptional customer service.

Role overview The City and County of San Francisco is seeking an Associate Engineer to join the Environmental department. This position plays a part in citywide efforts to improve public health and meet sustainability targets. The work centers on supporting projects that benefit the community and the environment. What you will do Assist with planning, designing, and carrying out environmental initiatives Collaborate with colleagues on projects that make a direct impact in San Francisco neighborhoods Contribute to efforts that promote public health and advance sustainability throughout the city Location This role is located in San Francisco.

Join our dynamic team at bland as a Customer Engineer, where you will play a crucial role in enhancing our customer satisfaction and support. This position is ideal for individuals who are passionate about technology and customer engagement. You will be responsible for troubleshooting technical issues, providing solutions, and ensuring that our customers have a seamless experience with our products.