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Support Engineer - Americas (Remote)

SupabaseRemote
Remote Full-time

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Experience Level

Experience

Qualifications

Minimum Qualifications:3+ years of experience in customer support, focusing on technical customers. Proficiency in SQL (PostgreSQL preferred) and comfort with complex queries. Excellent communication skills in English. Familiarity with Linux/Unix OS and command line. Experience working with GitHub Issues and Discussions. Bonus: Knowledge of JavaScript frameworks (React, Vue, Svelte) and Node.js. Preferred: Degree in Computer Science.

About the job

Supabase is an innovative Postgres development platform crafted by developers, for developers. We offer a comprehensive backend solution that includes Database, Authentication, Storage, Edge Functions, Real-time capabilities, and Vector Search. All our services are intricately connected and designed to foster growth.

We are on the lookout for Support Engineers who can deliver exceptional developer support to users facing challenges or seeking guidance while using Supabase. Our support team operates globally, emphasizing rapid resolution times, and collaborates closely with our product engineering and growth teams.

Your Responsibilities:

  • Respond promptly to a variety of support cases, addressing issues from billing inquiries to optimization and implementation queries.

  • Analyze support cases, guiding users to previous solutions, code examples, or documentation, and escalating to specific technical or business teams when necessary.

  • Monitor various feedback channels, such as GitHub Issues & Discussions (check them here: https://github.com/supabase/supabase/issues).

  • Identify opportunities for developing or acquiring internal tools that enhance support efficiency.

  • Reproduce issues, create test cases, and enhance test coverage if you possess testing experience.

Your Qualifications:

  • A minimum of 3 years in customer support, specifically providing support to technical customers.

  • Proficient in SQL, particularly PostgreSQL, and comfortable with complex queries. Database administration experience is a bonus.

  • Exceptional communication skills with fluency in English.

  • Proficient in Linux/Unix operating systems and command-line usage.

  • Experience with GitHub Issues and Discussions is required.

  • Familiarity with popular JavaScript frameworks such as React, Vue, or Svelte, along with experience in Node.js, is a plus.

  • A degree in Computer Science is preferred.

Timezones & Logistics

  • This is a full-time position requiring availability within North American time zones, as we prioritize sustainable work-life balance without overnight shifts.

What We Offer

  • Competitive salary and benefits package.

About Supabase

Supabase is a pioneer in the Postgres development ecosystem, offering a seamless backend experience for developers. With a suite of integrated services designed for scalability, we are committed to empowering developers to build and grow effectively.

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