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Support Analyst I at Onit | Pune, Maharashtra

OnitPune, Maharashtra
On-site Full-time

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Experience Level

Experience

Qualifications

Strong problem-solving skills with a customer-focused mindset. Technical background with a willingness to learn. Excellent communication skills, both verbal and written. Able to simplify and explain complex technical concepts.

About the job

About Onit
At Onit, we're revolutionizing legal operations using advanced AI technology. Our state-of-the-art platform enhances enterprise legal management, matter management, spend management, and contract lifecycle processes, converting traditional manual workflows into smart, automated systems.

Our team consists of bold innovators who leverage AI at the heart of our operations, empowering legal departments to be quicker, more intelligent, and strategically focused. As we expand the capabilities of our novel AI-driven platform, we seek visionary thinkers and builders eager to contribute to the evolution of legal technology.
If you're passionate about impactful work, enjoy tackling complex challenges, and aspire to modernize legal team operations, we would be thrilled to connect with you.

Position: Support Analyst I
(Shift Timing: 6:30 PM to 3:30 AM IST)
 
Position Summary 
Onit is experiencing rapid growth and we are in search of an adept Support Analyst I. This role involves providing exceptional technical support via phone, email, and online for clients utilizing Onit’s diverse product suite. We are looking for individuals who are enthusiastic about resolving issues for others, possess a technical foundation (with training provided on our products and services), and can articulate complex concepts in an accessible manner.

About Onit

Onit is at the forefront of transforming legal operations through innovative AI solutions. Our mission is to streamline legal processes, making them faster and more efficient for legal departments worldwide.

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