Support Analyst I at Onit | Pune, Maharashtra

About OnitAt Onit, we're revolutionizing legal operations using advanced AI technology. Our state-of-the-art platform enhances enterprise legal management, matter management, spend management, and contract lifecycle processes, converting traditional manual workflows into smart, automated systems.Our team consists of bold innovators who leverage AI at the heart of our operations, empowering legal departments to be quicker, more intelligent, and strategically focused. As we expand the capabilities of our novel AI-driven platform, we seek visionary thinkers and builders eager to contribute to the evolution of legal technology.If you're passionate about impactful work, enjoy tackling complex challenges, and aspire to modernize legal team operations, we would be thrilled to connect with you.Position: Support Analyst I(Shift Timing: 6:30 PM to 3:30 AM IST) Position Summary Onit is experiencing rapid growth and we are in search of an adept Support Analyst I. This role involves providing exceptional technical support via phone, email, and online for clients utilizing Onit’s diverse product suite. We are looking for individuals who are enthusiastic about resolving issues for others, possess a technical foundation (with training provided on our products and services), and can articulate complex concepts in an accessible manner.

Join our dynamic team at onit as an AI Engineer, where you will have the opportunity to innovate and contribute to cutting-edge AI solutions. This role offers a unique chance to work on transformative projects that shape the future of technology. You will collaborate with cross-functional teams, leveraging AI and machine learning techniques to develop smart applications that enhance operational efficiency.

Join Onit as a Senior AI Engineer and lead the charge in developing cutting-edge artificial intelligence solutions. You will be responsible for designing, implementing, and optimizing AI models that enhance our products and services.

About OnitAt Onit, we are revolutionizing the landscape of legal operations by harnessing the power of artificial intelligence. Our state-of-the-art platform simplifies the complexities of enterprise legal management, matter management, spend management, and contract lifecycle processes, converting traditional manual workflows into smart, automated solutions.Our team is comprised of forward-thinking innovators who leverage AI at the core to empower legal departments to operate more efficiently, intelligently, and strategically. As we expand our AI-driven platform, we seek dynamic thinkers and builders eager to contribute to the next evolution of legal technology.If you thrive in impactful environments, enjoy tackling intricate challenges, and aspire to modernize legal team operations, we are excited to connect with you.Position Summary We are in search of a proactive Customer Success Operations Analyst to enhance and manage the operational workflows that underpin our global Customer Success organization. This role will initially focus on taking the lead with Planhat, translating established business requirements into structured workflows, dashboards, and execution processes. The analyst will be responsible for ensuring operational transparency, reliable reporting, and precise data management throughout the customer lifecycle.As the role evolves, responsibilities will extend to other platforms such as Kantata and Service Cloud, aligning tools and processes as our organization scales. This position is tailored for a dedicated operations professional who values accountability, responsiveness, and a commitment to continuous improvement.

About OnitAt Onit, we are pioneering the evolution of legal operations through advanced AI technologies. Our innovative platform enhances enterprise legal management, matter management, spend management, and contract lifecycle processes, converting manual workflows into intelligent, automated solutions.We are a collective of forward-thinkers leveraging AI at the heart of our approach to empower legal departments to become more efficient, intelligent, and strategic. As we expand our AI-driven platform, we invite fearless innovators who are eager to contribute to the future of legal technology.If you are excited by impactful work, enjoy tackling complex challenges, and are passionate about transforming legal operations, we would be thrilled to connect with you.About the Role: We are in search of a talented Senior Software Engineer specializing in ETL to architect, optimize, and enhance our analytics platform. This pivotal role demands hands-on involvement and a strong focus on performance, requiring in-depth knowledge of PostgreSQL query optimization, proficiency in Datadog for performance monitoring, and advanced skills in Python scripting for ETL processes. You will be responsible for ensuring the performance, reliability, and scalability of the data warehouse, collaborating closely with engineering, analytics, and business teams.

About Onit Onit builds AI-driven solutions for legal operations. Our platform supports enterprise legal management, matter management, spend management, and contract lifecycle processes. We focus on turning manual workflows into automated, intelligent systems that help legal teams work more efficiently. Our Approach AI is at the core of what we do. We design tools that help legal departments move faster, make smarter decisions, and operate more strategically. As our platform grows, we welcome people who want to shape the future of legal technology. Who We Look For We value those who enjoy meaningful work, like tackling complex challenges, and want to help modernize how legal teams operate. If this sounds like a fit, we encourage connecting with us. Location Pune, Maharashtra

Onit develops AI-powered platforms that streamline legal operations for enterprise clients. The company focuses on automating workflows for legal management, matter tracking, spend oversight, and contract lifecycle tasks. By integrating artificial intelligence, Onit aims to help legal teams increase efficiency and make more strategic decisions. Practical innovation guides the team’s approach. AI is not just a feature but a core part of how Onit delivers value to legal departments, enabling them to adapt quickly and operate more effectively. As the platform expands, Onit looks for professionals who want to contribute to the evolution of legal technology. Role overview This Senior Fullstack Software Engineer position is located in Pune, Maharashtra. The role centers on building and enhancing Onit's AI-driven legal operations platform.

Join Druva and play a pivotal role in revolutionizing data security during critical moments. We are at the forefront of establishing a modern standard with our cloud-native solutions, tailored to tackle the most daunting challenges in cyber resilience for our clients. As a trailblazer and market leader in fully managed SaaS data protection, we empower organizations to secure and recover their data from ransomware, cyberattacks, and operational disruptions without the complexity, cost, or risks associated with legacy systems.Druva's achievements are recognized within the industry: we have been named a Leader in the 2025 Gartner® Magic Quadrant™ for Backup and Data Protection Platforms, a Leader in the 2025 IDC MarketScape for Cyber-Recovery, and a Leader & Outperformer in the 2025 GigaOm Cloud Data Protection Radar. Our customers reaffirm our leadership daily through exceptional Gartner Peer Insights ratings, impressive Net Promoter Scores (NPS), and high willingness-to-recommend results.Explore more at druva.com and connect with us on LinkedIn, X, and Facebook.The Role & The Team:The Financial Analyst will be an integral part of the Financial Planning and Analysis (FP&A) team, playing a crucial role in planning, forecasting, closing, variance analysis, and monthly/quarterly reporting across various functions. This position collaborates with finance business partners to deliver insightful analyses and ad hoc reports for leadership.

Join our innovative and dynamic team as a Ruby on Rails Software Engineer at Onit. In this role, you will have the opportunity to design, develop, and maintain scalable web applications using Ruby on Rails. You will collaborate with cross-functional teams to deliver high-quality software solutions that meet our clients' needs.

Role Overview Onit, Inc. is looking for a Solution Engineer II in Pune, Maharashtra. This role focuses on delivering software solutions that help clients work more efficiently. Solution Engineers at this level work with teams across the company to gather client needs, offer technical advice, and support smooth deployments. What You Will Do Work with cross-functional teams to understand and document client requirements Provide technical guidance throughout the project lifecycle Support the deployment of Onit’s software solutions Help improve customer satisfaction through strong technical support Impact This position helps shape the client experience and supports the success of both customers and the organization.

Join our innovative team as a Learning & Engagement Associate at Onit! We are in search of an enthusiastic and tech-savvy individual who will play a pivotal role in enhancing the technical skills and capabilities of our India team through engaging learning and development programs. This position operates at the crossroads of Talent Development and Employee Experience, perfectly suited for someone who is dedicated to fostering a culture of continuous learning and building a strong community within a highly technical environment.Your responsibilities will include identifying development needs, coordinating and delivering impactful learning experiences for our software engineering teams, and supporting employee engagement and onboarding initiatives. As a vital partner, you will contribute to creating a positive, connected, and growth-oriented experience for all associates in the India office.

About OnitAt Onit, we are pioneering the future of legal operations by leveraging the power of artificial intelligence. Our state-of-the-art platform enhances enterprise legal management, matter management, spend management, and contract lifecycle processes, turning manual workflows into intelligent, automated solutions.Our innovative team places AI at the core of our efforts to empower legal departments, making them faster, smarter, and more strategic. As we expand our AI-driven platform, we seek creative thinkers and builders eager to shape the future of legal technology.If you are passionate about impactful work, enjoy tackling complex challenges, and want to contribute to modernizing legal team operations, we invite you to connect with us.As a Senior Software Engineer at Onit, you will oversee the design and implementation of new features and APIs as part of the OnitX AppBuilder Platform Development team. Your primary responsibility will be to enhance the engine that empowers our Products team to create applications for the Legal Tech market. The ideal candidate will guide the technical direction for both front-end and back-end development, while also providing mentorship to junior developers and QA team members.The current technology stack includes Ruby on Rails, React, JavaScript, and PostgreSQL, with deployments on AWS. We embrace an agile software development methodology and prioritize automated testing.

Join Onit as an AI Engineer, where you will leverage cutting-edge technologies to innovate and enhance our AI solutions. You will collaborate with cross-functional teams to design, develop, and implement AI models that drive efficiency and improve user experiences.

About UsMindtickle stands as the premier revenue productivity platform, expertly merging on-the-job learning with deal execution to maximize revenue generation per representative. Acknowledged as a leader by esteemed industry analysts, we proudly hold the title of the top sales onboarding and training product according to G2. We are thrilled to be recognized as a leader in the inaugural Forrester Wave™: Revenue Enablement Platforms, Q3 2024!Position OverviewWe are seeking a skilled Customer Support Engineer II to enhance our Customer Support Engineering team. In this pivotal role, you will serve as the technical backbone for our global enterprise SaaS platform and our award-winning AI solutions. Your responsibilities will include diagnosing and resolving intricate issues within a distributed system that encompasses backend services, APIs, data platforms, user interface interactions, and AI-driven solutions.This position requires a robust understanding of cloud fundamentals, including debugging distributed systems, analyzing logs and traces, writing scripts, and swiftly addressing complex backend and frontend challenges. You will work closely with Engineering, Product, Quality Engineering, and DevOps teams, playing a significant role in enhancing product quality while building customer trust on a large scale.If your passion lies in tackling challenging technical problems, collaborating with cross-functional teams, excelling in high-pressure situations, and ensuring customer satisfaction, this role provides an unmatched opportunity for influence and impact that few Level 2 positions can offer.

Company Overview:Founded in Dublin in 1998, Keywords Studios has expanded its presence to over 70 studios worldwide, with a workforce exceeding 12,000 employees across 26 countries on five continents. We specialize in providing comprehensive outsourced services in game art, engineering, testing, audio, and localization for a diverse range of platforms including Console, PC, Handheld, and Mobile. Partnering with some of the most renowned names in the gaming and interactive entertainment industry, we have contributed to numerous best-selling titles over the years.Keywords Studios is a collaborative network of distinct brands, each offering unique services to our clients, ensuring seamless operation across studios and geographies through integrated service lines and shared tools.Learn more about us at Keywords Studios.

About CertifyOS:At CertifyOS, we are revolutionizing the way provider data is managed in the healthcare industry. Our innovative platform serves as the authoritative source for provider information, ensuring seamless access and actionable insights for the entire healthcare ecosystem. What makes us unique? Our state-of-the-art, API-first, UI-agnostic platform automates crucial processes such as licensing, enrollment, credentialing, and network monitoring. With direct integrations with hundreds of primary sources, we enhance visibility across the provider network management landscape. Our team boasts over 25 years of experience in building provider data systems, and we are backed by leading venture capital firms that share our vision of creating a groundbreaking healthcare cloud to eliminate data friction.However, our success is not solely driven by technology; it's about the talented individuals behind it. At CertifyOS, we cultivate a meritocratic culture where every team member's input is valued and acknowledged. Our foundation rests on trust, transparency, and accountability, as we challenge conventional norms to drive progress. We are on the lookout for passionate individuals like you to embark on this exciting journey with us as we transform healthcare data infrastructure.Role Overview: We are in search of a proactive IT Helpdesk Analyst to be the first line of support for our team. In this role, you will serve as the critical point of contact for all IT-related inquiries, ensuring prompt and effective resolution of technical issues for our 300+ employees. You will collaborate with senior team members to uphold our IT infrastructure and enhance our self-service knowledge base.

We are seeking a highly skilled and creative Senior Product Designer to join our dynamic team at Onit, Inc. As a Senior Product Designer, you will play a crucial role in shaping the user experience of our innovative products. You will collaborate closely with product managers and engineers to design intuitive and engaging interfaces that meet the needs of our users.You will have the opportunity to lead design projects from concept through execution and work in a fast-paced environment that values creativity and innovation. If you are passionate about user-centered design and have a strong portfolio showcasing your design expertise, we want to hear from you!

Join Mindtickle as an IT Systems EngineerAre you ready to take your IT career to the next level? At Mindtickle, we pride ourselves on being the leading revenue productivity platform, empowering organizations to maximize revenue per sales representative through innovative learning and deal execution strategies. Recognized by industry analysts and ranked #1 on G2 for sales onboarding and training, Mindtickle is a pioneer in revenue enablement, recently named a Leader in the Forrester Wave™: Revenue Enablement Platforms, Q3 2024.Your RoleWe are seeking a skilled IT Systems Engineer to become an essential part of our dynamic team. In this position, you will serve as the primary contact for our internal users, delivering expert technical support and overseeing our IT infrastructure. You will engage with diverse technologies to ensure a seamless and secure IT environment for all team members, fostering productivity and collaboration.

OVERVIEWThe Service Desk Quality Analyst plays a pivotal role in supporting the Service Desk operations by ensuring the precision, uniformity, and excellence of ticket management and documentation. Although primarily a behind-the-scenes position, this role may occasionally involve directly handling service tickets to meet operational demands or to gain a richer understanding of service trends. Key responsibilities encompass reviewing ticket categorization for accuracy, interpreting performance dashboards, pinpointing recurring issues, and transforming data into actionable insights for service leadership. Duties also include auditing tickets, flagging miscategorized entries, reporting on Service Level Agreement (SLA) compliance, monitoring backlog trends, and aiding problem management via thorough data analysis. As an extension of the quality function, this position is essential for enhancing ticket hygiene, boosting team performance, and delivering operational insights that foster continuous improvements within the service desk.DESCRIPTIONThe Service Desk Quality Analyst is a mid-level role that collaborates closely with the Service Desk team and leadership to:Oversee incoming new tickets in the Service Desk system to ensure prompt and accurate assignment to the appropriate team members.Monitor escalated tickets to swiftly identify high-priority or complex issues that demand immediate attention from Senior Analysts or Service Desk management.Maintain real-time monitoring of ticket queues and escalation pathways to avert bottlenecks and service delays.Provide backup support to Service Desk Analysts by managing tickets as necessary during peak periods, absences, or resource constraints, ensuring consistent service levels.Review and audit service desk tickets for coding accuracy and categorization.Identify and flag misclassified or incomplete entries.Monitor SLA compliance and generate weekly/monthly performance reports.Analyze incident and request trends to uncover recurring issues and opportunities for automation or documentation enhancements.Track backlog trends and report on resolution times.Support problem management by conducting thorough, data-driven root cause analysis.Interpret dashboards and translate technical data into clear, actionable insights for service enhancement.Contribute to quality improvement initiatives by identifying gaps and supporting process documentation.Utilize dashboards (e.g., Zoho ManageEngine, ServiceNow, Jira) to extract performance insights.Assist with standardizing ticket documentation practices.Collaborate with cross-functional teams to ensure consistency in incident reporting and documentation.This full-time role involves rotational shifts based on business requirements.

OVERVIEWAs a Service Desk Analyst at TGS, you will play a crucial role in delivering exceptional customer support within our 24/7 online Service Desk environment. Under general supervision, you will assist users by addressing their requests related to Service Requests, Incidents, and Changes through detailed analysis and step-by-step guidance. Your responsibilities will include setting up workspaces, validating configurations, administering user access, and troubleshooting application-related issues.You will effectively communicate solutions in a professional and user-friendly manner, ensuring that our customers receive the highest level of service.KEY RESPONSIBILITIESProvide outstanding support to end-users via an online Service Desk ticketing system.Engage with customers to process their inquiries and concerns regarding our wide range of IT products and services.Gather comprehensive information to fully understand requests, breaking them down into manageable tasks for efficient processing.Diagnose and resolve issues related to applications, infrastructure, internet connectivity, email clients, and more.Utilize available resources to conduct necessary research to assist users effectively.Adhere to established processes and procedures to ensure consistency and quality in service delivery.Identify and escalate priority issues to appropriate teams as necessary.Document all communications accurately in the Service Desk ticketing system.Proactively suggest alternative solutions to retain customer and client business.Communicate clearly and effectively with all stakeholders, tailoring messages to suit different audiences.Follow up on outstanding requests and callbacks as needed.Stay updated on system changes and enhancements.Assist team members by progressing their tickets during their absence or upon request.Report any requested process changes to the Senior Service Desk Analyst for validation.Carry out additional responsibilities as assigned by management.