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Strategy & Operations Manager at Clutch | Toronto, Ontario

ClutchToronto, Ontario, Canada
On-site Full-time CA$110K/yr - CA$130K/yr

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Experience Level

Manager

Qualifications

What You’ll Do: Funnel Conversion Optimization: Create and maintain weekly and monthly dashboards and forecasts, continuously enhancing conversion rates for both offer volume and vehicle spread. Spread & Margin Waterfall Feedback Loop: Monitor expected, realized, and remaining spread, reconditioning costs, and front-end margin, integrating these insights back into pricing models for ongoing improvement. Retail Pricing & Aging Framework: Develop day-0 pricing and aging rules that effectively balance days-to-sell, forecasted spread, reconditioning estimates, and bid–ask adjustments to sustain a 12× inventory turnover.

About the job

About Clutch:

At Clutch, we are dedicated to revolutionizing the car-buying journey. Are you ready to join us?

As Canada's largest online used car retailer, we offer a seamless and stress-free experience for customers looking to buy, sell, or own cars. Shoppers can explore a wide selection of vehicles from the comfort of their homes, have their chosen car delivered directly to them, and benefit from our 10-Day Money-Back Guarantee—this is just the start of what we offer!

Recognized for five consecutive years on the Globe & Mail's Top Growing Companies list, alongside accolades from Deloitte’s Technology Fast 50™ and Fast 500™ rankings, we are eager to welcome driven, curious, and hardworking individuals to our expanding team.

Founded in 2017 and headquartered in Toronto, Clutch operates in Ontario, New Brunswick, Nova Scotia, British Columbia, and Prince Edward Island, backed by prestigious investors like D1 Capital, Canaan, Real Ventures, BrandProject, and Upper90. To discover more, visit clutch.ca.

About the Role:

We are committed to building a world-class team that fuels innovation, growth, and excellence. As we rapidly expand, we are seeking a Strategy & Operations Manager to join our Vehicle Markets Group/Pricing Team. In this role, you will transform intricate pricing and operational data into clear and actionable strategies, overseeing reporting, frameworks, and cross-functional execution to enhance funnel conversion, margin expansion, and inventory efficiency across retail, wholesale, and export markets. You will convert market data into actionable playbooks that drive growth—optimizing our conversion engine, informing intelligent day-0 pricing, and guiding inventory decisions for maximum value. Additionally, you will manage reporting schedules and strategic projects to ensure alignment among executives, driving insights into action to meet our ambitious 12×-turn and margin-expansion goals. Essentially, you will be the strategic link between analytics and execution.

About Clutch

Clutch is a pioneering online platform in Canada, transforming the car-buying experience with innovative technology and exceptional customer service.

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