About the job
Relay is an innovative digital banking platform designed to empower self-made business owners with the financial tools and expertise they need to achieve mastery over their finances. Our goal is to eliminate financial uncertainties by providing clear visibility into cash flow, enabling our users to transform their hard work into enduring success.
We are seeking a Strategic Operations Manager - Partnerships to enhance our Partner Sales team, facilitating accounting and bookkeeping professionals in delivering exceptional service to their small and medium-sized business clients.
As a member of Relay, you will have the unique opportunity to make a significant impact by establishing a groundbreaking Partner Program from inception. You will be instrumental in our growth journey, defining and developing a critical function that will scale one of our most vital growth channels. In this role, you will collaborate with cross-functional teams—including Partner Sales, Marketing, Product, Data, RevOps, and Engineering—to provide the necessary enablement, data, and operational tools required for our partners to thrive and expand. If you are passionate about creating scalable systems, simplifying complexities, and empowering others with the necessary tools for success, Relay is the ideal environment for you.
Key Responsibilities
Channel Strategy & Planning
Oversee the revenue planning process for the Accounting and Bookkeeping (A&B) sales channel, including annual planning, quota design, territory modeling, and headcount forecasting.
Develop and maintain tailored go-to-market frameworks to enhance our approach to acquiring, activating, and expanding relationships with accounting and bookkeeping professionals.
Identify and drive strategic growth initiatives within the A&B segment, presenting data-driven recommendations to senior leadership to optimize partner sales in alignment with business goals.
Sales Process & Enablement
Design, document, and continually enhance the end-to-end sales process for A&B channel representatives, from prospecting to closing and handoff.
Collaborate with Sales Enablement to ensure the Sales team is equipped with the necessary playbooks, tools, and training to effectively engage accounting and bookkeeping professionals.
Lead best practices in pipeline management, deal inspections, and stage conversion optimization utilizing modern B2B go-to-market strategies and key revenue metrics.

