Strategic Customer Success Manager

Are you a visionary leader with a passion for strategic planning? ActiveCampaign is seeking a Strategic Planning Manager who will play a crucial role in shaping our long-term business strategies. In this position, you will collaborate with cross-functional teams to define objectives, analyze market trends, and develop actionable plans that align with our organizational goals.Your analytical mindset and creative problem-solving skills will be essential in evaluating performance and identifying areas for growth. Join us to drive innovation and ensure the success of our strategic initiatives.

Golin, a prestigious global public relations agency, is on a mission to drive meaningful change for our clients. We delve into the human truths that connect us, create with audacity, and foster collaborative environments that emphasize inclusivity. With a team of 1,700 professionals across 50+ offices worldwide, we are uniquely positioned to deliver innovative solutions for regional and global communication strategies. Amidst the ever-evolving landscape of PR, we are pioneering the integration of AI into our processes, aiming to become the first fully AI-equipped agency. Our commitment lies in empowering our workforce, providing equitable access to advanced tools, and seamlessly weaving AI into our everyday operations to enhance client value. Our expertise encompasses a wide array of services, from brand development and cutting-edge digital storytelling to corporate reputation management, healthcare advocacy, and performance measurement. Leveraging our G4 Model, we align data-driven creativity with the customer journey, ensuring maximum impact for our diverse clientele, which includes some of the largest global brands in consumer goods, retail, food, healthcare technology, and consumer services. Role Overview: As the Director of Strategic Planning, you will be a key strategist who truly understands the creator landscape and cultural dynamics. Your insights will guide brands that empower human creativity in a world where AI collaborates with creators to produce content. You will work closely with the Head of Planning, interfacing with creative, social media, analytics, and account teams to lay the strategic groundwork that champions the essence of creation.

Join our dynamic team at dstaff as a Bilingual Corporate Strategic Planning Associate. In this pivotal role, you will leverage your analytical skills and bilingual proficiency to support strategic initiatives that drive our corporate objectives. Work closely with cross-functional teams to analyze market trends, prepare reports, and contribute to the development of strategic plans.

Join Golin, a globally recognized, award-winning public relations agency that drives meaningful change for companies. We are committed to uncovering impactful human truths, fostering courageous creativity, and embracing inclusive collaboration. With a robust team of 1,700 professionals across over 50 offices worldwide, Golin delivers comprehensive solutions for diverse communication needs on a regional and global scale.In today's rapidly evolving landscape, Golin stands at the forefront of innovation, utilizing AI to transform the public relations industry. We aspire to be the first fully AI-integrated agency, dedicated to enhancing our workforce's skills, democratizing access to advanced tools, and embedding AI into our daily operations to maximize client value.Our expertise spans brand development, innovative digital content, corporate reputation management, healthcare advocacy, and performance measurement. By aligning data-driven creativity with the customer journey through our collaborative G4 Model, we achieve significant impact for our clients, which include major players in consumer goods, retail, food, healthcare technology, and consumer services.Position Overview: Vice President, Strategic PlannerWe are seeking an individual with an insatiable curiosity about cultural shifts and a strategic mindset to leverage these insights for business success. At Golin, you will collaborate with elite teams that have propelled our agency to be recognized as PRWeek and SABRE's Global Agency of the Year, and the first PR firm to win a Cannes Grand Prix. Our Chicago strategy team operates with agility, engaging with over 20 of the most esteemed brands in culture, providing ample opportunity for personal and professional growth.

WHAT DOES A GROUP DIRECTOR, STRATEGIC PLANNING DO?The Group Director of Strategic Planning serves as a visionary leader and creative catalyst, motivating both our internal and client teams towards innovative marketing strategies. This pivotal role focuses on cultivating trust and collaboration, establishing the Group Director as a mentor and role model within the organization. With expertise in navigating patient journeys across various brands and a firm grasp of digital engagement, this position blends traditional planning with modern insights. The Group Director will adeptly translate extensive research and analytical data into actionable insights and strategic recommendations, effectively communicating the rationale behind our projects and perspectives. This leader advocates for the Intouch planning methodology, aligning the planning department to meet our clients' business objectives.ESSENTIAL DUTIES AND RESPONSIBILITIES:Lead with motivation, owning multiple accounts and their respective strategic goals and marketing landscapes.Act as the primary client-facing Planner, critically assessing the quality of deliverables from the Planning team in client meetings.Demonstrate unwavering confidence in completing tasks with excellence, striving for mastery in all areas.Set benchmarks for quality and guide the team towards data-driven strategies infused with insights.Provide pioneering thought leadership that enhances the knowledge base of the Planning team.Continuously explore new industry trends and innovative strategies for problem-solving.Encourage team members to think creatively, providing new strategic frameworks when challenges arise.Publish thought leadership pieces on emerging solutions and advancements.Employ strong analytical skills at every stage of the problem-solving process.Recognize when teams are overwhelmed with data and provide necessary information support.Exhibit strong communication skills, comfortable presenting in group settings.Commit to fostering diversity, equity, and inclusion through ongoing development and proactive management of bias.Perform other duties as assigned.

We are seeking a highly skilled and visionary Group Director of Strategic Planning with extensive experience in the pharmaceutical advertising agency realm, particularly focusing on oncology. In this pivotal role, you will spearhead strategic initiatives and drive the growth of our oncology division, ensuring alignment with our overall corporate strategy.Your ability to lead cross-functional teams and engage effectively with clients will be crucial in delivering innovative solutions that meet the evolving needs of the healthcare market.

Role overview The Vice President of Strategic Planning at Eversana plays a key role in shaping the company’s direction within pharmaceutical advertising. This leadership position focuses on guiding strategic initiatives and strengthening Eversana’s presence in pharma marketing. The role involves close collaboration with senior leaders to refine and advance the organization’s vision. What you will do Lead the creation and implementation of strategic plans for pharmaceutical advertising initiatives. Use in-depth knowledge of the pharma industry and advertising strategies to support business decisions. Oversee projects that contribute to company growth and enhance market positioning. Work alongside senior leadership to set and adjust the organization’s strategic vision. Requirements Significant experience in pharmaceutical advertising. Demonstrated success in leading strategic planning at a senior level. Strong grasp of the pharmaceutical market and current advertising trends. Location This position is based in Chicago.

Are you a visionary leader with a passion for driving strategic growth? Join Urban Compass as a Strategic Growth Partner, where you will play a pivotal role in shaping the future of our organization. In this dynamic position, you will collaborate with cross-functional teams to identify opportunities for expansion, develop innovative strategies, and foster partnerships that enhance our market presence.Your expertise will be critical in analyzing market trends and customer insights, allowing us to make informed decisions that propel our growth. If you're ready to take on this exciting challenge and contribute to our mission of transforming urban living, we want to hear from you!

As a Strategic Partnerships Manager at NimbleRx, you will play a pivotal role in driving our mission to enhance healthcare delivery through innovative partnerships. You will be responsible for identifying, developing, and managing strategic alliances that align with our business goals and contribute to our growth. Your expertise in relationship management and negotiation will be crucial in fostering collaboration with key stakeholders, including healthcare providers, technology partners, and industry influencers.Your insights will help shape our strategic direction and ensure that our partnerships are mutually beneficial. The ideal candidate will possess a strong blend of analytical skills, strategic thinking, and a passion for improving patient outcomes.

At Daniels Sharpsmart, our journey began with a visionary idea: to change the world for the better. Since 1986, we have dedicated ourselves to innovating solutions that address critical issues in the healthcare industry, such as the prevention of HIV transmission through needle-stick injuries.Our success in Australia is a testament to our commitment to research and development. We tirelessly worked to create the safest containment system globally, resulting in an over 80% reduction in disposal-related needlestick injuries nationwide. This relentless pursuit of excellence continues to drive us forward.Role OverviewAs the Strategic Growth Manager, you will play a vital role in advancing Daniels Health’s innovative solutions in healthcare waste management and sustainability. Your responsibilities will include identifying, assessing, and developing new product and service opportunities that resonate with our mission to enhance the safety, sustainability, and efficiency of healthcare operations.

At Compass, we are dedicated to enabling everyone to discover their ideal place in the world. Since our inception in 2012, we have been transforming the real estate landscape through our comprehensive platform that equips residential real estate agents with the tools necessary to provide outstanding service to both sellers and buyers.This position is a fully onsite role, based out of one of our 18 offices situated in Chicagoland.Expect to dedicate a substantial amount of your time to engaging with clients and prospects in the field.While your administrative and collaborative team efforts will take place in our office, your main focus will be on nurturing client relationships and generating revenue through direct interactions.As a key member of our Strategic Growth team, you will represent the face of Compass and drive our market expansion initiatives. The Strategic Growth Manager is accountable for generating new revenue streams.In essence, your role as an SGM is to attract high-performing agents to Compass by effectively communicating our value proposition encompassing technology, marketing, culture, and growth. Successful SGMs persuade top agents to transition from their current brokerages to Compass, as agents operate as independent contractors and can choose where to take their business based on the value and support they receive.The gratifying aspect of this role is the direct engagement with decision-makers, streamlining the sales process by reducing the complexities associated with corporate sales.METRICSThis is a quota-bearing position. Your quarterly quota is determined by the amount of Gross Commission Income (GCI) you successfully generate for Compass. GCI quantifies an agent's production and reflects their commission earnings over the past 12 months. Deal sizes range from $200,000 to over $3 million, with an average closure time of approximately 30 days.You can achieve your quota each quarter by onboarding individual agents or large teams. Your quota is based on the previous year’s performance of those agents or teams and is not contingent on their future production once they join Compass.Your goal is to assist agents in understanding the advantages of moving their business—and their clients—to Compass.NUANCESThis role involves a more personalized sales approach than typical sales processes, as you will be working directly with decision-makers. Each agent operates as the CEO of their own business, which necessitates a higher degree of empathy and understanding.

Join our dynamic Outside Account Management team at DoorDash, where we are dedicated to enhancing our partnerships with merchants and driving growth on our platform.About the RoleAs a Senior Strategic Partner Manager, you will oversee ongoing relationships with our merchant partners, focusing on strategic growth and operational excellence. Your role will involve upselling additional services, facilitating business reviews, and providing insights to help merchants optimize their operations. You will work closely with various teams to ensure a seamless and rewarding experience for our partners, reporting directly to the Manager of Outside Account Management. This position is hybrid, blending in-office work, travel to meet with merchants, and remote work.You WillManage a portfolio of top SMB restaurant partners nationwide, achieving and surpassing revenue targets.Conduct quarterly business reviews to showcase successes and identify growth opportunities.Proactively reduce churn and guide our partners towards expansion through DoorDash offerings.Analyze performance data to enhance operational efficiency for merchants.Collaborate with Product, Operations, and Sales teams to elevate the merchant experience.Engage with C-suite decision-makers using insightful data and effective objection handling.About YouYou possess over 3 years of experience in a post-sales or account management role.You demonstrate an understanding of customer needs, adapting strategies to enhance satisfaction, retention, and product adoption.You are a proactive thinker who leverages data to create impactful recommendations and presentations.You have a strong sense of urgency and a commitment to driving results.

Business OverviewAt Mediabrands, we harness the transformative power of media to redefine our industry and curate an exceptional consumer experience for brands. By striking a balance between commonalities and individual differences, we empower brands to create cultural connections that foster both Fame and Flow. Our initiatives drive brand engagement for industry leaders such as Nike, Amazon, Merck, and T-Mobile. We prioritize media responsibility in every endeavor, crafting media strategies that reflect community diversity, promote brand safety, and advocate for sustainability. Our agency thrives on inclusivity, ensuring that our diverse talent of over 6,000 across more than 90 markets feels recognized and valued. Our mission extends beyond improving our own company; we aspire to elevate the entire media landscape and contribute to a better world.We are committed to recognizing and celebrating the unique qualities that each individual brings to our team. Just as we connect our clients to their audiences, we also facilitate personal and professional growth for our employees, helping them navigate meaningful career paths.

Join Us in Shaping the FutureFor nearly six decades, our innovative solutions have fostered impactful connections between renowned brands and their customers. Although we've achieved significant milestones, our journey is just beginning!As a leading global technology company, we specialize in crafting dynamic, personalized, and engaging customer experiences through our advanced digital hardware, proprietary content management system, and cutting-edge signage solutions. If you've placed an order at McDonald's via drive-thru or in-store recently, you might have interacted with our state-of-the-art digital solutions. We operate in over 50 global markets and maintain 9 offices worldwide, with our global headquarters proudly situated in Sydney, Australia.At Coates Group, we uphold the values of a family-owned business while embracing the innovative spirit of a startup. Our mission is clear: Creating Connections. Empowering Partnerships. Always Evolving. Through dedication, hard work, and creativity, we've established ourselves as industry leaders, earning awards and breaking records, all the while focusing on continuous growth and evolution. We are proud recipients of the 2x Australia Good Design Award and have successfully completed the largest hardware deployment in Quick Service Restaurant history.We foster a culture of curiosity, authenticity, and collaboration, valuing the diversity of our team. Our Crew consists of imaginers, kindness advocates, experts, creators, thinkers, challengers, and over-achievers. Together, we are transforming how the world’s leading brands utilize technology to enhance customer experiences.The Senior Sales and Operations Planning Manager for North America will spearhead the comprehensive Sales & Operations Planning (S&OP) process across the region. This pivotal role ensures seamless alignment among commercial, product, and supply chain functions to develop a cohesive, feasible, and financially sound plan. The manager will oversee the monthly S&OP cycle, which includes Product Management Review, Demand Planning, Supply Planning, and Executive S&OP Review. The primary goal is to synchronize demand with supply while optimizing service levels, inventory, costs, and revenue performance. Acting as the key integrator across various functions, the Senior S&OP Manager will drive decision-making, transparency, and accountability.

What is Box?Box Inc. (NYSE:BOX) stands at the forefront of Intelligent Content Management, empowering organizations to enhance collaboration, streamline the content lifecycle, protect vital information, and revolutionize business processes through enterprise AI. Since our inception in 2005, we have simplified operations for leading global companies, including JLL, Morgan Stanley, and Nationwide. Headquartered in Redwood City, CA, Box has a global presence with offices across the United States, Europe, and Asia.Joining Box means being part of a transformative journey. Content is at the core of our operations—encompassing countless files and data shared across teams and departments daily: contracts, invoices, employee records, financials, product specifications, marketing materials, and beyond. Our mission is to infuse intelligence into content management, enabling our clients to radically transform their workflows. With the convergence of AI and enterprise content, there has never been a better opportunity to reshape collaboration, and at Box, you will be at the forefront of this significant evolution.Why Box Needs YouBox is redefining the collaborative landscape. Our Strategic Sourcing & Procurement team is essential in this endeavor, unlocking speed, value, and resilience across our technology and market strategies. We are seeking a Strategic Sourcing Manager to take charge of high-impact categories in Indirect Procurement, focusing on SaaS and technology that drive IT, Marketing, GTM, and HR.In this pivotal role, you will spearhead negotiations, conduct competitive sourcing events, and collaborate closely with Legal, Security, and business leaders to craft superior contracts that minimize risk and overall ownership costs. If you excel at navigating the intersection of data, deals, and stakeholder engagement, this is your chance to make a significant impact at scale.

Join ServiceNow as a Senior Manager of IT Audience Planning, where you will lead strategic initiatives to enhance audience engagement and drive effective marketing efforts across various channels. In this pivotal role, you will collaborate with cross-functional teams, analyze audience data, and develop targeted strategies to meet business objectives.Responsibilities include overseeing audience segmentation, crafting insightful reports, and optimizing processes to maximize engagement. Your leadership will be crucial in fostering a data-informed culture that supports our marketing and communications goals.

Role Overview Stripe is hiring a Program Manager focused on Go-To-Market (GTM) Planning. This position can be based in Chicago or remote within the US. What You Will Do Work with teams across the company to shape and carry out GTM strategies that strengthen Stripe’s position in the market. Use data and analysis to guide decisions and track progress against business goals. Coordinate projects from planning through execution, keeping efforts aligned with Stripe’s strategic priorities.

Gearset is seeking a dynamic and experienced Strategic Partnerships Manager to join our growing team in the Salesforce ecosystem. This role is pivotal in cultivating and managing key partnerships that drive our business forward. You will work closely with cross-functional teams to identify, develop, and nurture relationships with important stakeholders within the Salesforce community.As a Strategic Partnerships Manager, you will be responsible for developing strategic alliances, enhancing collaboration, and ensuring the successful execution of partnership initiatives. Your leadership and vision will help shape the future of our partnership strategy.

Team Overview The Outside Account Management team at DoorDash works directly with restaurant partners to help them grow their businesses on the platform. The team’s focus is on supporting merchants at every stage of their journey, making sure they have a positive experience and access to growth opportunities. Team members partner closely with restaurants to understand their goals, tackle operational challenges, and recommend strategies that align business partnership with commercial results. Role Summary The Strategic Partner Manager I (SPM) manages and grows relationships with a portfolio of small to medium-sized restaurant partners in the Chicago, IL region. This role serves as the main point of contact for assigned merchants, helping them improve performance, explore new products, and strengthen their relationship with DoorDash. What You Will Do Build and maintain strong relationships with restaurant partners in your portfolio Lead regular business reviews and check-ins with merchants Present data-driven insights and recommendations to drive performance Upsell additional DoorDash solutions where appropriate Ensure partnership agreements deliver ongoing value for both merchants and DoorDash Work with cross-functional teams to address operational issues and support improvements Focus on customer satisfaction and retention Reporting and Work Location This position reports to a regional manager in Outside Account Management. The role offers flexibility, with time split between traveling to partner locations and working remotely from home or a DoorDash office.