Strategic Customer Success Manager

Role Overview Front Careers is hiring a Strategic Customer Success Manager in Chicago, IL. This role centers on building strong client relationships and supporting customer satisfaction across key accounts. What You Will Do Onboard new clients and guide them through the setup process Support customers to ensure they achieve value from Front Careers products Spot opportunities for account growth and expansion Contribute strategic insights to improve customer engagement and experience

As a Strategic Customer Success Manager at Intercom, you will play a pivotal role in ensuring our clients achieve their desired outcomes through our innovative solutions. This involves building strong relationships with customers, understanding their needs, and providing tailored strategies that enhance their experience and satisfaction. Your expertise will contribute to customer retention and the overall success of our client partnerships.

Join our dynamic team at Canals as a Customer Success Manager. In this key role, you will be the advocate for our customers, ensuring they achieve their desired outcomes while using our products. Your expertise will help us build long-lasting relationships and drive retention and satisfaction.As a Customer Success Manager, you will work closely with clients to understand their needs, provide solutions, and ensure they are maximizing the value of our offerings. You will utilize your communication and problem-solving skills to help customers navigate challenges, contributing to their overall success.

The Customer Success Manager at AvePoint works from Chicago, IL, focusing on helping customers get the most out of AvePoint’s technology. This position blends sales knowledge with technical understanding to support clients throughout their journey. The role involves close collaboration with account managers, technical support engineers, and customers to ensure everyone stays aligned and informed. Key responsibilities Create and carry out strategies that help customers adopt AvePoint solutions effectively Act as a main point of contact, connecting internal teams with external customers Facilitate communication between sales, technical support, and client stakeholders What matters for this role Understanding of both the sales process and technical requirements in customer relationships Clear communication skills to connect teams and clients Dedication to supporting customer satisfaction and success Work environment AvePoint values growth, adaptability, and collaboration. Team members receive support for career development and are encouraged to contribute in meaningful ways.

Role Overview frontcareers is hiring a Senior Customer Success Manager in Chicago, IL. This role focuses on helping clients reach their goals with our services. The position centers on guiding onboarding, building strong client relationships, and encouraging engagement to support satisfaction and retention. What You Will Do Lead new client onboarding and ensure a smooth transition to our services Develop and refine customer success strategies tailored to client needs Conduct regular check-ins to monitor progress and address concerns Work closely with internal teams to suggest and implement improvements to our offerings Champion customer advocacy throughout the organization What We Look For Proactive approach to problem-solving and client support Experience building and maintaining customer relationships Strong communication and collaboration skills Commitment to customer satisfaction and long-term success

Join our dynamic team at frontcareers as a Customer Success Manager. In this pivotal role, you will be responsible for ensuring our customers derive maximum value from our products and services. You will build strong relationships, understand customer needs, and proactively address any issues to foster customer loyalty and satisfaction.As a Customer Success Manager, your key responsibilities will include onboarding new clients, conducting regular check-ins, and delivering tailored solutions that meet their business objectives. Your expertise will be crucial in driving customer engagement and retention.

LogicGate® stands at the forefront of AI-driven Governance, Risk, and Compliance (GRC) solutions for enterprises. Our platform empowers governance, risk, and compliance teams to minimize unexpected challenges, enhance resilience, improve program performance, and effectively measure impact and business value. With AI integrated throughout, LogicGate offers a centralized view of risk and compliance, delivering real-time insights and actionable data to support strategic business decisions while adapting to changing needs. Recognized as a leader in the GRC market, LogicGate is continually evolving to provide a top-tier platform.At LogicGate, our team is the cornerstone of our success. We are dedicated to creating an outstanding experience for both our employees and customers, fostering an environment that encourages ownership, impact, and excellence.The Role(Hybrid Role based in Chicago)We are seeking a Manager of Customer Success to lead our Customer Success Management (CSM) team. In this pivotal role, you will coach and scale a team of Customer Success Managers, overseeing the health, retention, and growth of our Mid-Market and International segments. Your expertise will bridge high-level strategy with tactical execution, ensuring your team effectively guides our customers through the complexities of GRC and translates these challenges into solutions within Risk Cloud.This cross-functional role will collaborate closely with Sales, Implementation, Marketing, and Product teams to guarantee our customers achieve significant outcomes and success with Risk Cloud.This is a hybrid role based at our Corporate Headquarters in Chicago, IL.

Role Overview The Customer Success Manager at Syndigo focuses on building and maintaining strong client relationships. Based in Chicago, this role works closely with clients to understand their needs and make sure they get the most value from Syndigo’s solutions. What You Will Do Develop and nurture trusted partnerships with clients Listen to client goals and challenges to tailor support Monitor account health and usage to spot opportunities for improvement Proactively suggest ways clients can grow and benefit further from Syndigo’s offerings

Revolutionizing Security for Developers.Security tools are lagging behind the rapid evolution of software development, often creating interruptions, delaying releases, and transforming security into a bottleneck. At Aikido, we are committed to changing this narrative by creating developer-centric security products that minimize real risks while streamlining the software shipping process. Our focus is on what truly matters, with automation handling the rest.We are challenging outdated security tools that have hindered teams for too long, and we are succeeding. If you are eager to contribute to our growth and help develop user-friendly products for developers, you belong here.Founded in 2022 by experienced entrepreneurs, Aikido has secured $85M in funding, providing us with an extensive runway for growth as we work towards self-securing software. Join our exceptional team, take ownership of your work, push the boundaries, and create impactful solutions.As a Technical Customer Success Manager, you will engage with our customers to derive real value from our platform. This role is not just about support; it’s about being proactive, diving into technical workflows, assisting teams in problem-solving, and ensuring Aikido is integral to their security management.You will operate at the nexus of product, engineering, and customer relations, guiding teams from initial onboarding to full operational status while providing valuable insights for product enhancement based on real-world application.

As a Customer Success Manager II at Intercom, you will play a pivotal role in fostering long-term relationships with our clients. Your primary responsibility will be to ensure customer satisfaction and retention by providing tailored support, guidance, and best practices to help them maximize the value of our products. You will collaborate closely with cross-functional teams to ensure a seamless customer experience and drive product adoption.

Annually, businesses invest over a trillion dollars in freight transportation across the U.S., yet the process of connecting trucks with jobs remains slow, manual, and disjointed. FleetWorks is here to revolutionize that.We are developing cutting-edge voice agents that transform the disordered freight booking landscape into a streamlined, intelligent marketplace. Our agents eliminate the constant phone calls, texts, and emails, efficiently matching truckers eager to earn with loads that require transport.As a vital member of our customer success team, you will take full ownership of your responsibilities, nurturing our most essential relationships and shaping the customer success strategy from the ground up.

As a Scaled Customer Success Manager at Culture Amp, you'll play a pivotal role in driving customer engagement and satisfaction. You'll leverage your expertise to ensure our clients maximize the value of our platform, fostering strong relationships and a deep understanding of their needs. Your analytical skills will help identify opportunities for growth and improvement, enabling our customers to achieve their goals.Join us in creating a culture of feedback and continuous improvement, where your insights will directly impact our customers' success.

PatientIQ is seeking an Enterprise Customer Success Manager to join its remote team based in Chicago, Illinois. This position focuses on guiding enterprise clients after implementation, ensuring they reach their goals with the PatientIQ platform and services. Role overview The Enterprise Customer Success Manager manages a portfolio of key accounts, serving as the primary contact for clients. The role centers on client retention, satisfaction, and growth. By collaborating with product and development teams, the CSM helps shape platform improvements based on client feedback. Supporting clients in optimizing data collection and workflows is a core part of the job, helping them realize meaningful value from PatientIQ solutions. What you will do Develop and maintain strong relationships with executives, product owners, and stakeholders in your assigned territory. Prepare and deliver quarterly business reviews to highlight progress, value, and growth opportunities. Work toward achieving a positive net revenue retention rate within your geographic area. Act as a subject matter expert on the PatientIQ platform, connecting clients with resources and best practices. Collaborate with implementation, product, and engineering teams to share customer insights and influence the product roadmap. Update product documentation and internal wikis as needed. Mentor Customer Success Analysts in your territory to enhance client support. Identify new growth opportunities and address client challenges, supporting sales operations as needed. Assist with customer renewals, contract changes, and new product launches alongside the sales team.

Join Our Customer Success Team at Tractian At Tractian, our Customer Success team is pivotal in driving renewals and expansions, maximizing lifetime value, and ensuring a high retention rate among our global clientele. By forging strong partnerships with industry giants such as Hyundai, Bosch, and Kraft Heinz, we empower our enterprise clients to achieve exceptional results with our innovative industrial technology solutions. Our team is dedicated to delivering immediate ROI, nurturing long-term relationships, and maintaining world-class net revenue retention. Here, every team member has the opportunity to make a significant impact, is recognized for their contributions, and is supported in creating lasting value for our customers. Key Responsibilities As a Customer Success Manager at Tractian, you will oversee customer projects primarily within the manufacturing maintenance sector. Your role will be crucial in driving customer satisfaction and facilitating growth by enhancing maintenance operational excellence and reliability programs.

Intercom is a pioneering AI Customer Service company dedicated to revolutionizing customer experiences for businesses worldwide.Our state-of-the-art AI agent, Fin, is the most advanced customer service solution available, enabling businesses to offer impeccable 24/7 customer support, thus enhancing overall customer satisfaction. Fin can seamlessly integrate with our Helpdesk, forming the comprehensive Intercom Customer Service Suite, which provides AI-augmented assistance for more intricate queries necessitating human intervention.Since our establishment in 2011, we have gained the trust of nearly 30,000 businesses across the globe, setting a new benchmark in customer service. Guided by our core values, we continually strive to break new ground, work with urgency and intensity, and provide exceptional value to our clients.What’s the opportunity?As a Senior Customer Success Manager, you will engage with our largest and most intricate customers, facilitating their success in the evolving landscape of AI-driven customer service. Collaborating with C-suite executives and their support teams, you will navigate them through their transformative journey with Fin—from initial project scoping and requirement gathering to ensuring measurable adoption and optimal business outcomes.This position offers a unique chance to influence how leading global companies leverage AI to enhance their support operations, aligning strategic outcomes with their business objectives.Key ResponsibilitiesBuild trusted advisor relationships with clients, ranging from executive stakeholders to team members.Lead requirements gathering and process mapping for standard operating procedures, documenting in clear and actionable terms.Collaborate with engineering teams to translate customer requirements into effective Fin solution designs, providing guidance on configuration best practices and prompt strategies.Analyze Fin usage patterns to identify potential risks, recommend optimizations, and uncover expansion opportunities.Maintain comprehensive knowledge of Fin's rapidly evolving capabilities and stay informed about trends in the AI-agent industry.Conduct Success Plans, Quarterly Business Reviews (QBRs), Executive Business Reviews (EBRs), and strategic planning sessions with customers.Prioritize competing demands to achieve the highest value outcomes across your customer portfolio.Act as the Voice of the Customer internally, advocating for their needs and influencing our solutions strategy.

About Loop Loop is a pioneering AI company focused on revolutionizing logistics and the physical economy. Utilizing cutting-edge verticalized AI, we convert operational and financial signals from logistics data into structured insights that enhance automation, financial transparency, and supply chain optimization on a large scale. Our innovative solutions empower enterprise shippers to modernize back-office operations and uncover significant value within intricate logistics networks. Our esteemed investors include J.P. Morgan, Index Ventures, Founders Fund, 8VC, Flexport, and over 50 influential angel investors. Our talented team comprises experts from renowned organizations such as Uber, Google, Flexport, Meta, Samsara, Intuit, Rakuten, and established industry leaders like C.H. Robinson. About the Role As a Senior Customer Success Manager at Loop, you will oversee a portfolio of our most strategic global customers, focusing on retention, expansion, and the long-term value of partnerships. This position offers a high degree of autonomy. You will serve as a trusted advisor to executive stakeholders, orchestrate complex cross-functional initiatives, and ensure that customers achieve measurable ROI from Loop across their supply chains. What You’ll Own Manage a portfolio of enterprise and global accounts, navigating complex organizational structures and stakeholders. Drive renewals and expansions, identifying, fostering, and closing upsell opportunities in collaboration with the Sales team. Establish strong relationships with senior stakeholders (from Director to C-suite) and act as a strategic advisor. Lead Executive Business Reviews (EBRs) that emphasize ROI, insights, and actionable recommendations. Transform data into actionable insights that facilitate cost savings and operational enhancements. Collaborate cross-functionally with Product, Engineering, Operations, and Sales to deliver outstanding customer outcomes. Advocate for customer needs and influence product direction based on enterprise requirements. Proactively identify risks, gaps, and opportunities across accounts and drive strategic actions. About You A minimum of 6 years of experience in Customer Success, Account Management, or comparable roles, preferably within logistics/supply chain, B2B SaaS, or payments. Demonstrated success in managing renewals and driving expansion (clear examples required). Proficient in managing enterprise and/or global accounts with intricate stakeholder relationships. Possess a strong executive presence and the ability to influence senior leaders. Highly autonomous with the capability to prioritize, problem-solve, and independently drive results. Analytical mindset with a strong focus on data-driven decision-making.

Renterra is an innovative Series A–backed SaaS company dedicated to transforming the $100B+ equipment rental industry. Our mission is to develop a comprehensive operating system tailored for rental businesses, with accounting playing a pivotal role in our solutions.We are seeking a Senior Accounting Manager (CPA) to serve as the essential accounting authority within Renterra. This position operates at the crossroads of customer engagement, sales, and product development, ensuring our clients’ accounting processes are seamlessly integrated and that our product offerings align effectively with real-world accounting practices.Key ResponsibilitiesFacilitate accounting-focused onboarding and ongoing support for Renterra clients.Provide expert answers to complex accounting inquiries regarding QuickBooks Online, Desktop, and various accounting software.Assist with accounting-related tickets, emails, and client meetings.Participate in impactful sales calls with potential clients, accountants, and bookkeepers.Offer guidance on best practices for accounting workflows in the rental industry.Collaborate with product and engineering teams to evaluate and enhance accounting-related features.Candidate ProfileMust possess an active CPA license.Bachelor’s degree in Accounting or a related discipline.Extensive experience with QuickBooks Online and Desktop.In-depth understanding of small to medium-sized business accounting workflows (e.g., year-end procedures).Ability to engage directly with clients and articulate accounting concepts clearly.Experience in rental, construction, or asset-intensive sectors is advantageous.Candidate must be based in Chicago and work in a hybrid capacity.Why Join Renterra?Attractive compensation package with equity options.Comprehensive health, dental, and vision insurance.Flexible paid time off (PTO).A prominent, impactful role within the company.Opportunity to shape accounting best practices across a cutting-edge SaaS platform.If you are a CPA who thrives in a hands-on, client-facing role within a product-driven startup, we would be thrilled to hear from you.

Empowering Trust Through InnovationAt OneTrust, we are driven by our mission to foster innovation by ensuring the responsible use of data and AI. We believe that trust in data should propel teams forward, not hold them back. Since our inception in 2016, we have pioneered technology that promotes responsible data practices. With AI now revolutionizing data capabilities, we continue to set the standard for responsible innovation. Our AI-Ready Governance Platform™ integrates regulatory intelligence, automation, and cohesive governance workflows, allowing businesses to harness the power of AI while upholding data governance to prevent misuse. Trusted by thousands globally, OneTrust is paving the way for a future where reliable data transforms business and society.Your Role and ResponsibilitiesAs a Senior Customer Success Manager within our Customer Experience team, you will serve as a trusted advisor for our key customers throughout their journey with us, from onboarding to renewal in a high-touch capacity. You will manage a portfolio of strategic accounts, ensuring customer satisfaction and success with our products. Your primary objective is to drive revenue retention and growth through alignment, adoption, and exceptional customer commitment. You will facilitate strong customer relationships, ensuring they derive maximum value from our platform, and collaborate closely with our Sales, Product, Engineering, and Consulting teams to deliver unparalleled support. As your customers expand their use of OneTrust, your role will evolve to encompass all active products, placing you at the forefront of promoting trust in the workplace.

At Via, we are revolutionizing transportation worldwide, turning daily commutes into efficient journeys and minimizing our environmental impact. As a Partner Success Manager, you will be the primary liaison for our partners, both within the organization and externally. Your role focuses on cultivating strong relationships that drive long-term revenue growth, providing strategic insights on operational and product-related matters, and advocating for our partners' needs within Via. You'll help shape the future of transportation by ensuring our partners thrive in their respective markets.

About CancerIQAt CancerIQ, we are at the forefront of revolutionizing cancer care through our innovative technology. Our mission is to enhance accessibility to precision cancer prevention, early detection, and treatment across diverse patient populations. We develop cutting-edge software and services that empower health systems to leverage genetic information, enabling proactive cancer management on a large scale. Our platform, backed by robust scientific evidence, has demonstrated the capability to double genetic counseling service capacity, quadruple genetic testing uptake, and significantly enhance screening compliance.Having raised over $26 million to date, including a Series B funding round led by the Merck Global Health Innovation Fund and Amgen Ventures, we are poised for rapid growth. Our dedicated team, comprised of passionate individuals, is committed to fighting cancer alongside the healthcare providers and patients we serve, and we are expanding our network of over 200 clinical locations nationwide.Position OverviewThe Senior Customer Success Manager, Team Lead is a pivotal role within our Customer Success organization, combining leadership responsibilities with individual account management. This unique player-coach position focuses on guiding, mentoring, and scaling our Customer Success team, while managing a select portfolio of CancerIQ’s most strategic and complex customer accounts.Who We’re Looking ForYou are a high-performing Customer Success Manager with a proven track record of managing intricate, strategic accounts. You thrive in a dynamic, mission-driven environment, possess strong leadership qualities, and have a keen ability to develop systems and processes that drive success.Key ResponsibilitiesTeam Management & CoachingOversee the daily operations of the Customer Success team, ensuring effective prioritization and workload balance.Conduct regular one-on-one meetings focused on performance, professional development, and career advancement.Mentor junior Customer Success Managers in account strategy, executive communication, and customer engagement.Facilitate onboarding and training for new Customer Success team members.Clearly define roles and responsibilities within the Customer Success team.Establish and reinforce Customer Success best practices and standards.Program Design & Process ImprovementCollaborate with Customer Success leadership to design and implement scalable programs.Identify areas for improvement within Customer Success workflows and drive continuous enhancements.Contribute to the development of customer journey frameworks and success planning tools.Cross-Functional LeadershipAct as a bridge between departments to ensure alignment and achieve company goals.