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Strategic AI Adoption Lead - London, UK

WRITERLondon, UK
Hybrid Full-time

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Experience Level

Experience

Qualifications

To excel in this role, candidates should have a proven track record in customer success or a related field, with strong interpersonal and communication skills. Experience in AI, data analytics, or related technologies is highly desirable, along with a problem-solving mindset and the ability to work collaboratively with diverse teams. A passion for technology and its application in business transformation is essential.

About the job

About WRITER
At WRITER, we empower the world's leading enterprises to harness the potential of AI-driven operations. Our mission is to enhance human capabilities through superintelligence, demonstrating its feasibility with reliable AI that bridges IT and business teams for comprehensive organizational transformation. With our robust end-to-end platform, numerous renowned companies such as Mars, Marriott, Uber, and Vanguard are developing and implementing AI agents rooted in their organizational data, propelled by WRITER's enterprise-grade LLMs. As a company valued at $1.9B and supported by top-tier investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly establishing itself as the frontrunner in enterprise generative AI.

Founded in 2020 with office hubs in San Francisco, New York City, Austin, Chicago, and London, we are a dynamic team that thinks big and acts swiftly. We are in search of innovative and diligent builders to join us on our mission to redefine the future of work with AI.


About the Role

We are seeking a knowledgeable customer success professional who will oversee the deployment and activation success across a diverse portfolio of customers. By immersing yourself in your customers' organizations, you will gain insights into their business goals and formulate programs, communities, and frameworks that translate AI investments into tangible results. Collaborating closely with a Transformation lead, you will identify the most suitable WRITER capabilities for each use case and design strategies that promote impactful adoption: establishing champion networks, conducting tailored workshops, and advising clients on how to scale their AI initiatives over time.

The ideal candidate will possess a proactive, builder's mindset regarding customer success—taking the initiative to create conditions for engagement rather than waiting for customers to reach out.

This is a hybrid role based in our London office.

‍ What You'll Do

  • Take ownership of activation and platform success

  • Develop a deep understanding of each customer's unique use cases, business objectives, and success metrics

  • Collaboratively build custom AI solutions with customers, translating their specific use cases into workflows that generate measurable business impact

  • Design and implement activation strategies that foster significant platform adoption and drive business outcomes

  • Establish champion programs, office hours, usage dashboards, tailored training, and workshops

About WRITER

WRITER is a pioneering company focused on enabling enterprises to leverage AI for enhanced productivity and innovation. Our commitment to creating reliable and powerful AI solutions is at the core of our mission, and we strive to partner with leading organizations to facilitate their digital transformation journey.

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