About the job
About WRITER
At WRITER, we empower the world's leading enterprises to harness the potential of AI-driven operations. Our mission is to enhance human capabilities through superintelligence, demonstrating its feasibility with reliable AI that bridges IT and business teams for comprehensive organizational transformation. With our robust end-to-end platform, numerous renowned companies such as Mars, Marriott, Uber, and Vanguard are developing and implementing AI agents rooted in their organizational data, propelled by WRITER's enterprise-grade LLMs. As a company valued at $1.9B and supported by top-tier investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly establishing itself as the frontrunner in enterprise generative AI.
Founded in 2020 with office hubs in San Francisco, New York City, Austin, Chicago, and London, we are a dynamic team that thinks big and acts swiftly. We are in search of innovative and diligent builders to join us on our mission to redefine the future of work with AI.
About the Role
We are seeking a knowledgeable customer success professional who will oversee the deployment and activation success across a diverse portfolio of customers. By immersing yourself in your customers' organizations, you will gain insights into their business goals and formulate programs, communities, and frameworks that translate AI investments into tangible results. Collaborating closely with a Transformation lead, you will identify the most suitable WRITER capabilities for each use case and design strategies that promote impactful adoption: establishing champion networks, conducting tailored workshops, and advising clients on how to scale their AI initiatives over time.
The ideal candidate will possess a proactive, builder's mindset regarding customer success—taking the initiative to create conditions for engagement rather than waiting for customers to reach out.
This is a hybrid role based in our London office.
What You'll Do
Take ownership of activation and platform success
Develop a deep understanding of each customer's unique use cases, business objectives, and success metrics
Collaboratively build custom AI solutions with customers, translating their specific use cases into workflows that generate measurable business impact
Design and implement activation strategies that foster significant platform adoption and drive business outcomes
Establish champion programs, office hours, usage dashboards, tailored training, and workshops

