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Strategic Account Partner, Professional Services

PagerDutySan Francisco
On-site Full-time

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Experience Level

Mid to Senior

Qualifications

Key ResponsibilitiesPipeline Development & Selling MotionDesign and implement multi-threaded Professional Services strategies for strategic and enterprise accounts; manage 2-12 week service deal cycles with strong executive alignment and commercial discipline. Achieve or surpass services bookings, attach rates, and consumption targets while fostering predictable pipeline generation and velocity metrics. Conduct discovery sessions to align business-critical challenges (noise, toil, on-call fatigue, change risk, slow communications) with tailored service offerings, scoped statements of work, and phased engagement roadmaps. Present compelling value propositions (ROI, time-to-value, risk mitigation, competitive differentiation) customized for C-level and VP stakeholders across IT, Engineering, and Operations.

About the job

PagerDuty (NYSE:PD) stands at the forefront of Digital Operations Management. In a world that never sleeps, organizations of every size depend on PagerDuty to ensure flawless digital experiences for their customers every single time. Teams leverage PagerDuty to swiftly identify issues and opportunities, mobilizing the right resources to resolve problems promptly and avert future ones. Over 13,000 organizations, including 60 from the Fortune 100, trust PagerDuty for their Digital Transformation, Cloud Migration, and DevOps Modernization journeys. Notable clients include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon, and many more. As we rapidly expand our Digital Operations Management platform utilizing AI/ML and Automation, we're enhancing our adoption among Development, IT, Customer Service, Security, and various other teams across organizations.

We are on the lookout for a Strategic Account Partner, Professional Services who will be instrumental in defining and scaling our Professional Services growth strategies, driving operational excellence, and establishing measurable frameworks for customer outcomes across PagerDuty's enterprise and strategic customer segments. This role will lead the evolution of our service delivery go-to-market strategy, create repeatable engagement models, and collaborate with Sales, Customer Success, Solutions Engineering, Delivery, Product, and Marketing leaders to align advisory, implementation, enablement, and automation services with market demands, focusing on incident response, AIOps, and service ownership.

The ideal candidate will be a strategic visionary and consultative seller, adept at building organizational capabilities, establishing scalable best practices across the Professional Services team, translating market insights into innovative service offerings, and consistently driving growth at the portfolio level while ensuring exceptional customer outcomes and team effectiveness.

About PagerDuty

PagerDuty is recognized as a leader in Digital Operations Management, facilitating businesses to achieve seamless digital interactions in a fast-paced environment. Our platform empowers thousands of organizations to enhance their operational efficiency and drive innovation through advanced automation and AI technologies.

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