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Staff Product Manager, Content Experience

DatabricksSan Francisco, California
On-site Full-time $180K/yr - $247.5K/yr

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Experience Level

Manager

Qualifications

Key Responsibilities Own the content experience end-to-end. You will manage how Databricks users locate and engage with content, ensuring it is helpful, intuitive, and actionable, both in external documentation and within the product. Drive strategic improvements to content tooling and workflows. Define the processes for authoring, managing, and delivering content at scale by collaborating with engineering, technical writing, design, and AI teams to enhance speed, consistency, and quality. Build an architecture of participation. Design systems and tools that empower subject matter experts—ranging from engineers to field teams—to contribute to content sustainably and at scale. Integrate AI to transform content experiences. Collaborate with our AI platform teams to harness generative AI for authoring, delivering, and enhancing user experiences with content, rethinking everything from documentation search to intelligent assistance. Define metrics that matter. Monitor content engagement, time-to-task, support deflection, and user satisfaction, using these insights to prioritize and iterate on content strategies. Collaborate cross-functionally. Work closely with engineering, UX, product, technical writing, developer relations, field teams, and customers to ensure the content experience aligns with our diverse and expanding user base.

About the job

At Databricks, we empower a wide array of professionals—from data scientists and engineers to business leaders and developers—with our cutting-edge technical platform. To ensure their success, we are committed to delivering top-notch content that is timely, contextual, and accurate, ultimately facilitating user goal achievement. This strategic approach results in accelerated adoption, reduced support costs, and enhanced customer satisfaction, necessitating a shift in our perspective: viewing content as integral to the product.

We are seeking an accomplished Product Manager to spearhead our Content Experience strategy. In this pivotal role, you will oversee how users discover, learn from, and interact with content across various mediums, including documentation, in-product assistance, and AI-driven guidance. You will play a key role in shaping the future of content at Databricks by elevating it to a premier product experience and weaving content development into our product lifecycle.

About Databricks

Databricks is a leading platform that bridges the gap between data engineering and data science, enabling organizations to harness the power of big data and machine learning. By providing a unified analytics platform, Databricks helps teams collaborate efficiently, leading to innovation and better decision-making across various industries.

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