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Sr. IT Support Engineer I

BoxWarsaw, Poland
On-site Full-time

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Qualifications

Bachelor's degree in Computer Science, Information Technology, or related field; 5+ years of experience in IT support; proficiency in desktop operating systems and applications (Windows, macOS); strong knowledge of networking principles and protocols; experience with audio/video conferencing technologies; excellent problem-solving skills and ability to work under pressure; exceptional interpersonal and communication skills; experience in mentoring and leading teams is a plus.

About the job

ABOUT BOX

Box (NYSE:BOX) stands at the forefront of Intelligent Content Management, empowering organizations to enhance collaboration, oversee the entire content lifecycle, safeguard critical assets, and revolutionize business processes with cutting-edge enterprise AI technology. Since our inception in 2005, we've simplified workflows for numerous prominent global companies, including JLL, Morgan Stanley, and Nationwide. Our headquarters is situated in Redwood City, CA, with additional offices spanning the United States, Europe, and Asia.

By joining Box, you will play a pivotal role in advancing our platform. Content is at the heart of every organization—encompassing contracts, invoices, employee records, financial documents, product specifications, marketing materials, and more. Our mission is to infuse intelligence into content management, empowering our clientele to reshape workflows across their enterprises. With the synergy of AI and enterprise content, we offer unprecedented opportunities to redefine global collaboration, and at Box, you will be at the leading edge of this transformation.

 

WHY WE NEED YOU

Box's IT End User Services team is dedicated to delivering exceptional technical support to our global workforce. We provide essential services, including desktop and audio-visual support, onboarding for new hires, advanced application configuration, and event support. Our vision is to cultivate end-user solutions and experiences that unlock the full potential of every employee. We value passion for outstanding service, commitment to personal growth, and fostering a positive team environment.

As a Senior IT Support Engineer, you will collaborate with a worldwide team of elite IT professionals. Your responsibilities will include managing and resolving a diverse range of mobile, desktop, audio/video, network, and telecommunications challenges, ensuring that our employees maintain peak productivity. You must be adaptable to the rapid pace of our growing business while being methodical in addressing complex issues and processes. In this role, you will also coach and mentor peers, spearhead cross-functional projects, and influence end-user technology strategies that will resonate with Box employees globally.

 

About Box

Box is a pioneering leader in Intelligent Content Management, enabling organizations to thrive in the AI-first business landscape. Our innovative platform is designed to streamline collaboration, enhance content security, and optimize business workflows. With a commitment to excellence, we have partnered with top global firms to redefine how businesses manage their content and processes.

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