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Solutions Engineer for LATAM Market

AircallMexico City Office
On-site Full-time

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Experience Level

Experience

Qualifications

• Bachelor's degree in a relevant field or equivalent experience.• Proven experience in a technical solutions role, preferably in a SaaS or technology environment.• Strong analytical skills with the ability to troubleshoot and resolve technical issues.• Excellent communication skills, with a knack for simplifying complex technical concepts for varied audiences.• Ability to collaborate effectively with cross-functional teams including Sales, Product, and Customer Support.• Passion for technology and customer success.

About the job

Aircall is a leading unicorn, AI-enhanced customer communications platform that empowers over 22,000 businesses globally to boost revenue, accelerate issue resolution, and expand customer engagement teams. We are transforming customer communications by seamlessly integrating voice, SMS, WhatsApp, and advanced AI technologies into a unified workspace.

Our growth is driven by a core principle: enable teams to operate smarter rather than harder. With innovations such as Aircall’s AI Voice Agent that automates routine calls, AI Assist that simplifies post-call tasks, and AI Assist Pro that provides real-time support, we empower individuals to excel in their roles. The outcome is increased revenue, rapid problem-solving, and scalable teams that operate with confidence.

Headquartered in Paris, with a robust North American presence in Seattle, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City, Aircall has developed a product that delights customers and a business model that is rapidly expanding, bolstered by top-tier investors and relentless AI innovation across various product lines.
Joining Aircall means becoming part of a dynamic, ambitious, and product-focused organization where your contributions are visible, decisions are made quickly, and growth is tangible.

Our Work Ethos at Aircall: We prioritize our customers, leverage data for decision-making, and strive to deliver impactful results. We cherish ownership, promote continual learning, and value thoughtful speed. If you excel in a collaborative, fast-paced environment where trust and influence are paramount, you will find your place here.

Role Overview:

We are on the lookout for a talented Solutions Engineer to enhance our Revenue team.

As our primary Solutions Engineer for the LATAM region, you will have the opportunity to make an immediate impact on both our team and our customers from your very first day.

The Solutions Engineering Team operates at the convergence of Sales, Customer Relations, and Product, equipping all teams with the essential technical knowledge required to meet their goals.

About Aircall

Aircall is revolutionizing customer communications with an innovative, AI-driven platform that integrates various communication channels into a single, user-friendly interface. Our commitment to empowering businesses has established us as a trusted partner for thousands of companies worldwide, and our dynamic work environment fosters growth and creativity.

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