About the job
About Sentry
At Sentry, we recognize that poor software is a universal issue, and we are dedicated to changing that narrative. Our mission is to empower developers to create better software at a faster pace, allowing us all to relish the benefits of technology once more.
With over $217 million in funding and a community of more than 100,000 organizations, including industry giants like Disney, Microsoft, and Atlassian, we are pioneering performance and error monitoring tools that allow teams to minimize time spent on bug fixes and focus on innovative product development.
We support a hybrid work environment across our global offices, with designated in-office anchor days on Mondays, Tuesdays, and Thursdays to facilitate meaningful collaboration. If you enjoy building solutions that enhance the digital experience, join us in crafting the future of software monitoring tools.
About the Role:
The Solutions Engineering team at Sentry plays a crucial role in ensuring our largest clients successfully integrate Sentry into their applications and workflows. This includes everything from SDK integration to ensuring alerts and issues are directed appropriately. As a Solutions Engineer, you will work closely with customers to optimize their implementation and usage of our tools, ensuring:
- Developers can swiftly identify and resolve application slowdowns and errors.
- Development teams enhance productivity and elevate customer satisfaction.
Key Responsibilities:
- Identify customer pain points and objectives, translating them into actionable implementation and onboarding plans that demonstrate tangible business value.
- Create best practices, educational resources, and content focused on error and performance management, open-source solutions, and Sentry products (such as “how-to” guides and videos).
- Serve as a trusted advisor and subject-matter expert, guiding customers in software engineering and monitoring best practices.
- Facilitate workshops to promote increased usage and adoption of our tools.
- Collaborate cross-functionally to relay customer feedback to product and development teams, aligning Sentry's product roadmap with efforts to enhance customer value delivery.
You Will Thrive in This Role If You:
- Have a passion for discussing technology and enjoy engaging with engineers and technical leaders.
- Flourish in a dynamic environment, tackling a variety of challenges and projects.

