About the job
About Us
TransPerfect is the leading provider of language services and technology solutions globally. With offices in over 100 cities across six continents, we deliver a comprehensive range of services in more than 170 languages to clients worldwide. Over 5,000 organizations rely on our GlobalLink® technology to efficiently manage multilingual content. Our headquarters is located in New York, with regional offices in London and Hong Kong.
Translations.com specializes in website localization, software localization, and enterprise-level professional translation services. We empower our diverse clientele to offer culturally relevant products, services, applications, and content in local languages.
Your Role
As a Solutions Engineer, you will be the primary technical liaison for enterprise clients utilizing our GlobalLink suite of products. Your responsibilities will include:
- Acting as the main technical contact for enterprise clients using GlobalLink products.
- Overseeing installations, configurations, and upgrades of technology products.
- Collecting client requirements to design and document tailored technology solutions.
- Managing the execution of technology solutions from development to launch, including testing and quality assurance.
- Assisting clients in enhancing their content management systems for multilingual capabilities.
- Handling escalated client support issues.
- Coordinating tasks between clients and language services teams.
- Collaborating with Product Management to communicate client needs for new features and bug fixes.
- Ensuring timely client launches while performing thorough risk assessments.
- Managing multiple clients concurrently through various implementation phases.

