About the job
About Us
TransPerfect is the largest provider of language services and technology solutions for businesses globally. With offices in over 100 cities across six continents, we offer a comprehensive suite of services in more than 170 languages to clients around the world. Our GlobalLink® technology simplifies the management of multilingual content for over 5,000 organizations. Headquartered in New York, we also have regional offices in London and Hong Kong.
Translations.com, a leader in website and software localization, along with our GMS (Globalization Management System) software products, provides top-tier translation services. Our solutions enable a wide range of clients to deliver culturally appropriate local language products, services, applications, training, and content.
Your Role
- Act as the primary technical liaison for enterprise clients utilizing our GlobalLink suite of products.
- Oversee the installation, configuration, and upgrades of both new and existing technology products.
- Collect and document client requirements to design effective technology solutions.
- Implement technology solutions through development, testing, QA, and launch phases.
- Assist clients in “language enabling” their content management systems.
- Serve as the escalation point for client support issues.
- Coordinate tasks between clients and language services teams.
- Support Product Management by conveying client requirements for new features and necessary bug fixes.
- Ensure all client launch deadlines are met while conducting thorough risk analyses.
- Manage multiple clients simultaneously across various stages of the implementation cycle.

