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Solutions Engineer at Intercom | Chicago, Illinois

Intercom Inc.Chicago, Illinois
On-site Full-time $193.5K/yr - $193.5K/yr

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Experience Level

Experience

Qualifications

To be successful in this role, you should possess the following qualifications:Proven experience in a technical sales or solutions engineering role. Strong understanding of AI technologies and their application in customer service. Excellent communication and presentation skills. Ability to work collaboratively across teams and adapt to changing priorities. Strong analytical and problem-solving skills.

About the job

Intercom is a pioneering AI Customer Service company dedicated to empowering businesses to deliver exceptional customer experiences.

Our cutting-edge AI agent, Fin, stands out as the most advanced customer service AI in the market, enabling businesses to provide round-the-clock, flawless customer service, thereby transforming their customer interactions positively. When paired with our Helpdesk, it evolves into a comprehensive solution known as the Intercom Customer Service Suite, which offers AI-enhanced support for complex inquiries needing human intervention.

Founded in 2011 and trusted by nearly 30,000 businesses globally, Intercom is redefining the standard for customer service. Guided by our core values, we challenge norms, execute rapidly, and consistently provide substantial value to our clients.

What’s The Opportunity?

Join Intercom, an AI-first company that is revolutionizing customer service delivery. Our platform is powered by the sophisticated AI agent, Fin, who marries automation with empathy, setting new benchmarks in customer support. In this role, you'll help shape the future of AI-driven customer service, showcasing the transformative potential of artificial intelligence. By fostering an ambitious vision and delivering impactful solutions, you’ll turn AI-enhanced support into a tangible reality for our clients.

About the Role:

We are on the lookout for an outstanding Solutions Engineer to become part of our dynamic Customer Solutions Team. In this position, you will engage directly with our clients as their trusted advisor, playing a crucial role in defining and showcasing value throughout the sales cycle. With an innate curiosity, independent thought process, and robust problem-solving capabilities, you will collaborate closely with Product, R&D, and Engineering to ensure our customers' needs and insights are central to our AI-powered solutions.

What Will I Be Doing?

  • Lead technical discovery efforts to identify and meet our customers’ needs.
  • Provide an exceptional pre-sales experience by effectively communicating Intercom's value and technical expertise.
  • Conduct persuasive, value-driven solution reviews and in-depth technical sessions.
  • Design and lead customized Proof of Concepts (POCs) to demonstrate Intercom's capabilities.
  • Act as the primary contact for RFPs and customer security inquiries, utilizing standardized materials and escalating complex issues when necessary.
  • Collaborate across teams with Product and Engineering to represent the customer voice, gathering feedback and insights for product development.

About Intercom Inc.

Intercom is an innovative AI Customer Service company, striving to help businesses enhance customer experiences through advanced technology. With a mission to redefine customer service standards, Intercom empowers organizations to achieve impressive customer satisfaction levels.

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