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Software Engineer, Trust & Risk

WhatnotSan Francisco, CA
On-site FullTime

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Qualifications

Bachelor's degree in Computer Science or related field; 3+ years of software engineering experience; Proficiency in programming languages such as Python, Java, or JavaScript; Experience with machine learning and data analysis; Strong problem-solving skills and ability to work in a collaborative environment; Familiarity with platform security and risk management best practices.

About the job

Embrace the Future of Commerce with Whatnot!

At Whatnot, we are proud to be the premier live shopping platform across North America and Europe, where you can buy, sell, and discover the items you cherish. We are transforming e-commerce by integrating community, shopping, and entertainment into a unique experience tailored just for you. Operating as a remote co-located team, we thrive on innovation while being guided by our core values. With a presence in the US, UK, Germany, Ireland, and Poland, we are collectively shaping the future of online marketplaces.

Our live auctions span a diverse range of products, from fashion and beauty to electronics, and collectibles like trading cards, comic books, and even live plants—ensuring there’s something for everyone.

And this is just the beginning! As one of the fastest-growing marketplaces, we are on the lookout for innovative and forward-thinking problem solvers across all sectors. Check out the latest updates from Whatnot on our news and engineering blogs and join us in empowering individuals to turn their passions into thriving businesses while fostering connections through commerce.

Your Role

As a Software Engineer within the Trust and Risk, Fraud, and Integrity teams, you will play a pivotal role in developing systems designed to establish clear expectations, promote appropriate behavior, and resolve issues effectively. By merging proactive detection with transparent enforcement, you will help maintain Whatnot as a safe and reliable platform for both buyers and sellers.

Key Responsibilities Include:

  • Policy Enforcement and Dispute Resolution: Creating systems that clearly communicate behavioral expectations, identify and address policy breaches, and resolve conflicts efficiently.

  • Reusable, High-Performance Platforms: Designing and maintaining scalable infrastructure that supports internal operations, both automated and manual actioning systems, and advanced detection capabilities.

  • Intelligent Detection and Prevention: Utilizing machine learning, behavioral analysis, and real-time interventions to counteract evolving abuse patterns and safeguard both buyers and sellers.

  • Continuous Improvement: Implementing feedback loops and monitoring systems as managed assets for ongoing quality assurance and enhancement of algorithms, methodologies, and operational processes.

About Whatnot

Whatnot is revolutionizing the way people engage with e-commerce by creating an interactive community platform that seamlessly merges shopping with entertainment. As the largest live shopping platform in North America and Europe, we are dedicated to offering a diverse marketplace that caters to the interests of our users. Our commitment to innovation and community-driven values empowers sellers and buyers alike, making us a trailblazer in the future of online marketplaces.

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