Software Engineer, Trust & Risk

Embrace the Future of Commerce with Whatnot!At Whatnot, we are proud to be the premier live shopping platform across North America and Europe, where you can buy, sell, and discover the items you cherish. We are transforming e-commerce by integrating community, shopping, and entertainment into a unique experience tailored just for you. Operating as a remote co-located team, we thrive on innovation while being guided by our core values. With a presence in the US, UK, Germany, Ireland, and Poland, we are collectively shaping the future of online marketplaces.Our live auctions span a diverse range of products, from fashion and beauty to electronics, and collectibles like trading cards, comic books, and even live plants—ensuring there’s something for everyone.And this is just the beginning! As one of the fastest-growing marketplaces, we are on the lookout for innovative and forward-thinking problem solvers across all sectors. Check out the latest updates from Whatnot on our news and engineering blogs and join us in empowering individuals to turn their passions into thriving businesses while fostering connections through commerce. Your RoleAs a Software Engineer within the Trust and Risk, Fraud, and Integrity teams, you will play a pivotal role in developing systems designed to establish clear expectations, promote appropriate behavior, and resolve issues effectively. By merging proactive detection with transparent enforcement, you will help maintain Whatnot as a safe and reliable platform for both buyers and sellers.Key Responsibilities Include:Policy Enforcement and Dispute Resolution: Creating systems that clearly communicate behavioral expectations, identify and address policy breaches, and resolve conflicts efficiently.Reusable, High-Performance Platforms: Designing and maintaining scalable infrastructure that supports internal operations, both automated and manual actioning systems, and advanced detection capabilities.Intelligent Detection and Prevention: Utilizing machine learning, behavioral analysis, and real-time interventions to counteract evolving abuse patterns and safeguard both buyers and sellers.Continuous Improvement: Implementing feedback loops and monitoring systems as managed assets for ongoing quality assurance and enhancement of algorithms, methodologies, and operational processes.

Shape the Future of E-Commerce with Whatnot!Whatnot stands as the premier live shopping platform across North America and Europe, allowing users to buy, sell, and uncover the products they adore. We are revolutionizing the e-commerce landscape by merging community, shopping, and entertainment into a unique marketplace tailored for you. Our remote co-located teams foster innovation and are deeply rooted in our core values. With operational hubs spanning the US, UK, Germany, Ireland, and Poland, we are collaboratively building the future of online marketplaces.From fashion, beauty, and electronics to collectibles such as trading cards, comic books, and live plants, our live auctions cater to a diverse audience.And this is just the beginning! As one of the fastest-growing marketplaces, we are on the lookout for visionary problem solvers in every department. Stay updated with Whatnot by exploring our news and engineering blogs, and join us in empowering individuals to transform their passions into thriving businesses while fostering connections through commerce. Position OverviewAt Whatnot, our Trust and Risk, Fraud, and Integrity teams are dedicated to developing systems that establish clear expectations, promote positive behavior, and address challenges fairly and efficiently. By merging proactive detection with transparent enforcement, we ensure that Whatnot remains a secure and reliable environment for buyers and sellers alike.Key Focus Areas:Policy Enforcement and Dispute Resolution: Innovating systems that define behavioral expectations, identify policy breaches, and resolve conflicts efficiently.Scalable and Reusable Platforms: Creating and maintaining robust infrastructure that supports both automated and manual operational systems, enhancing detection capabilities.Advanced Detection and Prevention: Utilizing machine learning, behavioral insights, and real-time intervention strategies to combat evolving abuse patterns and safeguard our users.Continuous Improvement: Implementing feedback mechanisms and monitoring systems to ensure ongoing quality assurance and to refine our algorithms, methodologies, and operational processes.

Founded in 2007, Airbnb has transformed travel by connecting hosts and guests in over 190 countries. With a community of more than 5 million hosts, we facilitate unique stays and experiences, enabling guests to immerse themselves in local cultures.Join Our Trust-Focused Community:At Airbnb, trust is our top priority, and our dedicated team works tirelessly to ensure a safe and secure platform. As part of the Trust team, you will play a crucial role in safeguarding our community from fraud and ensuring the quality of our hosts, guests, and listings. This involves combating both online threats like account compromise and offline risks such as property damage and personal safety. Your work will help us build and maintain trust within our vibrant community.Make a Significant Impact:In your role within the Trust Engineering team, you will design and implement large-scale systems aimed at detecting and mitigating fraudulent activities across our platform. Collaborating closely with product, data science, and operations teams, you will develop real-time risk detection services that adapt to evolving threats, helping to make Airbnb the safest and most trusted platform in the industry.Your Daily Responsibilities:Design and operate resilient, scalable distributed systems.Enhance platform capabilities to counteract the evolving fraud landscape, collaborating with various engineering teams.Contribute vital insights to the Trust Platform's roadmap and strategic initiatives.

Airbnb, Inc. has grown from a small home-sharing idea in San Francisco to a platform connecting over 5 million hosts with more than 2 billion guests worldwide. The company’s mission centers on helping people find a place to belong, while supporting authentic connections between guests and local communities. Role overview The Trust Emerging Defense team focuses on building new products and protections to address evolving risks. This group works to ensure peace of mind for everyone using Airbnb, from guests to hosts, by strengthening the platform’s safety and privacy features. As a Software Engineer, Trust, the work directly impacts the security of global communications across phone, VoIP, SMS, in-app chat, and video conferencing. This position plays a key role in preventing fraud and safeguarding the Airbnb community. What you will do Design and develop products that protect user safety and privacy. Work with engineers, data scientists, product managers, and operations to identify opportunities and clarify requirements for fraud detection and prevention. Build, deploy, and operate machine learning models and pipelines at scale, including both batch and real-time applications. Improve risk investigation tools to support decisions that help prevent safety or property damage incidents. Collaboration and impact This role involves leading a team of engineers and collaborating across departments to launch core company initiatives. The work helps shape a secure, trustworthy communication platform for Airbnb’s global community.

Join Quizlet as a Senior Software Engineer specializing in Trust & Safety, where you will play a crucial role in enhancing the security and integrity of our platform. You will collaborate with cross-functional teams to develop robust software solutions that protect our community and ensure a safe learning environment.

Airbnb started in 2007 when two hosts welcomed three guests into their San Francisco home. Since then, the platform has grown to over 5 million hosts and more than 2 billion guests worldwide. Hosts offer unique stays and experiences that connect travelers with local communities. Trust Engineering at Airbnb Trust sits at the heart of Airbnb’s platform. The Trust Engineering team builds technology to keep the community safe and uphold high standards for hosts, guests, homes, and experiences. Their work addresses both online risks, such as account compromise, fake listings, and financial loss, and offline concerns like theft, property damage, and personal safety. The team’s responsibilities include user onboarding, screening, identity, and reputation systems. Trust Engineering leads the technical vision for these systems and integrates them throughout Airbnb’s platform. Role overview The Senior Staff Software Engineer, Trust, is a senior individual contributor role. This engineer partners with technical leaders across Airbnb to shape, plan, and deliver a broad roadmap of Trust engineering projects. The position involves extensive collaboration with teams throughout the company. While highly senior, this is still a hands-on engineering role, every Airbnb software engineer, regardless of level, contributes code and development work. What you will do Define and drive the long-term vision and strategy for the Trust Platform, setting architectural direction for core systems that support scalable, high-quality fraud detection, safety, and trust decisions across Airbnb. Work deeply within Trust Platform components, developing system and performance tools, and identifying ways to improve technical quality, operational excellence, and developer experience. Promote an AI-first engineering approach, using LLM-powered agents to generate and refine code, so you can focus on problem-solving, system design, and quality oversight. Location This position is remote and based in the United States.

At Ripple, we are pioneering a future where value is transferred with the same ease as information. Our bold vision is already in motion as we provide innovative cryptocurrency solutions to financial institutions, businesses, governments, and developers. By enhancing the global financial ecosystem, we aim to create economic equity and opportunities for countless individuals worldwide. Join us in doing remarkable work, advancing your career, and collaborating with a supportive team.If you're eager to witness the impact of your work and unlock incredible career advancement, come aboard and help us create tangible value.THE WORK:At Ripple, the Identity and Trust Platform is envisioned as the cornerstone of our "One Ripple" initiative. This platform aims to address identity-related challenges across all products and acquisitions by establishing a unified system of record for customers and their identities. It will separate operational identity from outdated systems, harmonize compliance and verification contexts (such as shared Know Your Business readiness), and create a common entitlements layer for consistent product access.We seek Staff Engineers who are driven by a passion for tackling complex, foundational issues, eager to create significant impacts by addressing identity and trust obstacles in a global financial network, and motivated to design a scalable platform that will enhance the unified customer experience for all of Ripple's current and future offerings.The Identity and Trust Platform is essential for fostering customer trust and establishing a singular system of record. As the technical leader of a small yet impactful team, your responsibilities will include:Building the Foundation for 'One Ripple': Establishing the Identity Platform as the singular system of record, decoupling operational identity from outdated systems to facilitate a unified experience across all Ripple products (Payments, Custody, Stablecoins, Ripple Prime, and others).Driving Strategic Decoupling: Taking ownership of the crucial migration of core identity logic from legacy systems, eliminating years of technical debt and paving the way for their retirement.Defining the Future of Trust: Designing and implementing the shared entitlements layer and unified compliance context (e.g., shared KYB readiness) to ensure consistent and secure access to products for all customers.Scaling and Mentoring: Acting as a technical anchor, setting architectural direction, promoting engineering excellence, and mentoring engineers to cultivate a high-performing foundational platform team.

About Gusto Gusto supports over 400,000 small businesses nationwide by handling payroll, health insurance, 401(k) plans, and HR services. This work helps business owners focus on what matters most to them and their customers. With offices in Denver, San Francisco, and New York, Gusto aims to build a workplace that reflects the diversity of the communities it serves. Full-time employees receive competitive salaries, a comprehensive benefits package, and equity in the form of RSUs. Compensation varies by role, level, and location. Details about Gusto’s approach to rewards can be found on their Total Rewards philosophy page. AI plays a key role in daily operations at Gusto. Team members are expected to use AI tools relevant to their work and continue building their skills as technology evolves. The level of AI experience required depends on the position and will be assessed during the interview process. Role Overview: Staff Software Engineer – Payments & Risk Gusto is hiring experienced full-stack engineers for teams working on payments and risk platforms. These systems serve small business owners every day. Staff Software Engineers in this group work across the full lifecycle of payments or risk systems: shaping architecture early in design, building internal features and APIs, and maintaining performance after launch. The work includes engineering the core business engine, providing reliable backend services for product teams, and setting a high standard for engineering practices. Team Focus Areas Payments: The Payments team manages all financial transaction operations for Gusto’s products. This includes ensuring secure fund transfers among partners, employers, employees, and government agencies. Engineers on this team build new payment features for both U.S. and international markets and help redesign the payments platform to support future growth. Risk: The Risk team develops systems that protect Gusto and its clients from financial risks. This work shapes experiences that keep customers and the company safe. Location This role is based in San Francisco, CA (hybrid) or New York, NY (hybrid).

Join suno as an Engineering Manager in our Trust & Safety team, where you will lead the development and implementation of innovative solutions to enhance user safety and trust on our platform. You will work closely with cross-functional teams to ensure the integrity of our systems and the protection of our users. Your leadership will be vital in driving engineering excellence and fostering a culture of safety and accountability.

Flex is hiring a Senior Fullstack Software Engineer to join the Risk Engineering team. This position can be based in New York, San Francisco, or remote within the U.S. Role overview This role centers on designing, building, and maintaining applications that support Flex’s risk management efforts. The Senior Fullstack Software Engineer will collaborate closely with teammates to deliver solutions that improve how risk is assessed and managed across the company. What you will do Develop and maintain both frontend and backend components for risk-related applications Work with team members to design features and solve technical challenges Contribute to projects from initial planning through deployment Requirements Experience in both frontend and backend software development Ability to drive projects through the full development lifecycle Interest in building solutions that support risk management

Join Chime as a Software Engineer on our Credit Risk Platform team, where you will play a pivotal role in designing and implementing innovative solutions that enhance our risk assessment processes. You will collaborate with cross-functional teams to develop robust software solutions, ensuring the security and reliability of our platform. This is an exciting opportunity to contribute to a mission-driven company that is transforming the financial landscape.

At Mercury, every new customer who applies for a bank account represents a new star igniting in a vast universe of possibilities. Initially, it may seem like a mere spark, but a closer examination reveals an intricate constellation of identity verification, ownership checks, sanctions screening, and fraud signals—all interconnected by invisible forces. The Risk Engineering team acts as the guiding navigation system for this expansive universe. Our mission is to safely guide thousands of ambitious individuals through Mercury’s orbit each day—each with a unique trajectory, risk profile, and narrative. We operate at escape velocity: moving swiftly, making confident decisions, and safeguarding the system without hindering the builders who depend on us. When we excel, founders can open bank accounts in delightful minutes rather than days, without needing to worry about the underlying complexities. We are on the brink of a new era. We are developing intelligent AI systems that do not merely assess risk but can reason about it—systems capable of investigating, deciding, escalating, and learning. These agents will enhance our KYC Refresh, EDD, ODD, and compliance workflows, propelling our operations to unprecedented levels of efficiency and scale. Our goal: to reduce manual labor, detect risks earlier, make sharper decisions, and create experiences that are almost magical in their simplicity. Now, we invite you to join us. We are seeking a Senior Software Engineer who is inspired by the prospect of bringing intelligent automation to life within real production systems. We need someone eager to design and implement AI-driven workflows that can think in steps, adapt to new information, and orchestrate complex decisions across people, models, and services. If you view compliance not as red tape but as a fascinating systems challenge at planetary scale, we want you. If you are excited about building impactful AI that safeguards millions of dollars, opens doors for founders globally, and helps shape the future of banking, we would love to explore this journey together. *Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.

Join Our Dynamic TeamAt OpenAI, our Trust, Safety & Risk Operations teams are dedicated to protecting our innovative products, users, and the organization from various threats, including abuse, fraud, scams, and regulatory challenges. We operate at the nexus of operations, compliance, user trust, and safety, collaborating closely with Legal, Policy, Engineering, Product, Go-To-Market, and external partners to ensure our platforms are secure, compliant, and reliable for a diverse, global audience.Our team supports users across ChatGPT, our API, enterprise solutions, and developer tools. We handle sensitive inbound inquiries, develop detection and enforcement systems, and scale operational workflows to address the demands of a fast-paced, high-stakes environment.Your Role and ResponsibilitiesWe are looking for seasoned analysts with expertise in one or more of the following domains:Content Integrity & Scaled Enforcement – Proactively identify, review, and respond to policy violations, harmful content, and emerging abuse trends on a large scale.Emerging Risk Operations – Detect, assess, and mitigate new and intricate safety, policy, or integrity challenges in the rapidly changing AI landscape.In this role, you will manage high-sensitivity workflows, serve as the incident manager for complex cases, and develop scalable operational systems, including tools, automation, and vendor processes that uphold user safety and trust while fulfilling our legal, ethical, and product commitments.Our work culture embraces a hybrid model of three days in the San Francisco office each week, and we provide relocation assistance for new hires.Please be advised that this role may involve exposure to sensitive content, including material that may be sexual, violent, or otherwise unsettling.Your Key Responsibilities Include:Manage and resolve high-priority cases within your area of expertise (content enforcement, fraud/scams, compliance, or emerging risks).Conduct thorough risk assessments and investigations utilizing internal tools, product signals, and external data sources.Act as the incident manager for escalated cases necessitating intricate policy, legal, or regulatory analysis.Collaborate with cross-functional teams to design and implement top-tier operational workflows, decision trees, and automation strategies.Establish feedback loops and continuous improvement initiatives to enhance operational effectiveness.

Join Cloudflare as an Escalation Engineer specializing in Zero Trust security. In this pivotal role, you will tackle complex technical challenges and provide high-level support to our clients, ensuring they receive the best possible service. Your expertise will be critical in helping clients implement and optimize their Zero Trust frameworks.

Founded in 2007, Airbnb began with two hosts welcoming three guests into their San Francisco home and has since evolved into a thriving community of over 5 million hosts who have welcomed more than 2 billion guests across nearly every country worldwide. Our platform enables hosts to provide unique stays and experiences that foster authentic connections within communities.The Community You Will Join: As part of the Payment Risk Operations team, you will play a crucial role in safeguarding trust within our global marketplace. Our mission is simple yet impactful: to protect our community while preserving the magic of travel. We are dedicated to enhancing user satisfaction by developing thoughtful policies, intelligent rules, and innovative systems that improve the quality of every interaction on our platform.Your Contributions Will Include: As a Senior Risk Functional Specialist, you will oversee operational procedures and escalations related to stored value payment products (such as gift cards) and analyze performance metrics based on business and vendor feedback. Collaborating closely with operational stakeholders and cross-functional partners, you will drive changes to enhance our products and processes. Your decision-making skills will be instrumental in resolving a variety of complex challenges, and you will embody Airbnb's core values in all aspects of your work.Your impact will encompass:Transaction security across all Airbnb products and servicesRisk policy support to foster trust in our platformUser verification and onboarding experiences that harmonize security with seamless user journeysFraud detection systems that adapt to emerging threatsOperational excellence that enhances our customer interactions and experiences

Lyft is hiring a Senior AI Software Engineer in San Francisco, CA to focus on Risk and Insurance Claims Management. This role centers on applying artificial intelligence to improve how insurance claims are processed, supporting Lyft’s transportation services. Key Responsibilities Design and build AI systems to enhance insurance claims workflows Develop algorithms and models for identifying risk factors and automating decision-making Collaborate with engineering, product, and operations teams to deliver effective AI solutions Help optimize claims outcomes and contribute to a better customer experience Role Impact This position plays a central role in streamlining claims operations and advancing Lyft’s commitment to reliable, efficient transportation.

At Gong, we're revolutionizing the way revenue teams achieve success through the power of AI. Our Gong Revenue AI Operating System integrates data, insights, and workflows into a cohesive, reliable system that collaborates with the world's top revenue teams. With the innovative Gong Revenue Graph, AI-driven intelligence, specialized agents, and trusted applications, we empower over 5,000 global companies to gain profound insights into their teams and customers, automate essential sales processes, and close more deals with greater efficiency. To learn more, visit www.gong.io.Join us at Gong, where innovation, ambition, and passion are at our core. We are at the forefront of shaping the future of revenue intelligence and are eager to welcome individuals who are excited to contribute to what lies ahead. Our team is driven to dream big, act swiftly, and support each other in our craft. At Gong, transparency and trust are fundamental to our operations, and every team member has the opportunity to make a significant impact. If you aspire to grow, challenge yourself, and engage in meaningful work, Gong is where you can achieve the pinnacle of your career.This role goes beyond traditional security responsibilities—it's an opportunity to be the cornerstone security leader for a rapidly growing AI/ML-driven SaaS platform. You will integrate security as a competitive differentiator and an engine for product innovation.

Join Cloudflare as a Systems Test Engineer specializing in our innovative Zero Trust Client solutions. In this pivotal role, you will be responsible for designing, executing, and maintaining systems tests that ensure the security and performance of our products. You will collaborate with cross-functional teams to enhance our testing frameworks and contribute to the overall reliability of Cloudflare’s services.Your expertise will play a crucial role in driving the success of our Zero Trust initiatives, where security is paramount. You will work in a hybrid environment, balancing remote work with collaborative in-office days.

Join Lyft as a Manager of Trust & Safety Policy, where you will play a crucial role in shaping and implementing policies that ensure the safety and trust of our community. Your leadership will guide strategic initiatives, engage with stakeholders, and drive data-informed decisions to foster a secure environment for our riders and drivers.

At Mercury, every new business that applies is like a shining star in the vast night sky. Each application, unique in its own right, contributes to a larger constellation of data trails from partners, filings, founders, and financial histories. Our Risk product engineering teams play a vital role in guiding thousands of business applications through our systems. The challenge lies in maintaining speed without sacrificing safety. Each day, our work empowers founders to open their first account, launch innovative ideas, and propel their growth forward like rocketships. Our mission is to create intelligent, automated systems and operational tools that enable this process—where machine learning, AI, and human insight work in harmony to shape the future of business banking. We leverage intelligence to identify risks early, make confident real-time decisions, and provide instantaneous, satisfying account approvals that match the pace of the builders we support. When executed flawlessly, our onboarding process feels seamless and effortless, powered by a universe of data, precision, and care. We are seeking a Senior Engineering Manager to lead the teams responsible for developing the systems and tools that facilitate this journey—from application approvals to enhanced due diligence—ensuring that every business that partners with Mercury is safe while enjoying a delightful experience.