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Software Engineer - L3 Support

CanonicalHome based - Worldwide
Remote Full-time

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Experience Level

Experience

Qualifications

Candidates should possess a strong background in Linux and open source technologies, with experience resolving intricate issues related to Ubuntu, Kernel, Ceph, OpenStack, and Kubernetes. Proficiency in multiple programming languages and understanding of upstream community contributions is essential. Excellent communication skills and the ability to work collaboratively with cross-functional teams are required. A passion for troubleshooting and a commitment to customer satisfaction will set you apart in this critical role.

About the job

Join Canonical, a trailblazer in open source software and operating systems, as a Software Engineer specializing in Level 3 Support. In this dynamic role, you will engage with Linux-based infrastructure and applications across various layers of the stack, including bare metal, virtualization (KVM), containerization (Docker/LXC/LXD), storage (Ceph and Linux filesystems), networking (OVS, OVN, Core networking), OpenStack, and Kubernetes. You will leverage your engineering expertise to tackle complex challenges, contributing to the success of our enterprise customers and the broader open source community. This position is ideal for a technology enthusiast with strong communication skills who thrives in a collaborative, remote environment, eager to resolve issues that impact millions globally.

About Canonical

Canonical is a premier provider of open source software solutions, renowned for our flagship platform, Ubuntu, which empowers innovative enterprise initiatives in public cloud, data science, AI, engineering, and IoT. Our extensive client base includes leading public cloud and silicon providers as well as industry giants across various sectors. As a pioneer in global distributed collaboration, we boast a diverse team of over 1,200 professionals across more than 75 countries, with minimal office-based roles. Our founder-led, profitable company is experiencing rapid growth and fosters a culture of innovation and teamwork.

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