About the job
Join Us at Pylon Labs: Shaping the Future of B2B Post Sales
At Pylon Labs, we are revolutionizing the B2B post-sales support landscape with our all-in-one platform that leverages conversational data and sophisticated intelligence. Our mission is to empower businesses to operate seamlessly and in real-time.
We are proudly backed by top investors including a16z, BCV, General Catalyst, and Y Combinator, and currently support over 1000 companies, including Linear, Cognition (creators of Devin), Modal Labs, and Incident.io, in managing their support and customer success workflows.
Recognized on the Enterprise Tech 30 List, our product covers a vast problem space, offering numerous opportunities for innovation and ownership. We are excited to welcome several talented software engineers to our dynamic team.
Your Role: What You'll Do
Develop and enhance the infrastructure that drives Pylon's AI capabilities, including prompt execution and search infrastructure.
Elevate the observability of LLMs through comprehensive AI evaluations, and prepare Pylon's AI for scalable growth.
Enhance the quality and performance of our AI features.
Are You the Right Fit?
You prefer focusing on building and delivering code over excessive meetings.
You possess solid engineering fundamentals, code efficiently, and are aware of your strengths and areas for growth.
You excel in autonomous environments where you can manage your own projects and details.
You are located in San Francisco or willing to relocate, enjoy in-person collaboration, and are committed to fostering a vibrant company culture.
Familiarity with React, Golang, GraphQL, and AWS is a plus.
Join a team of seasoned engineers from prestigious companies such as Samsara, Affinity, and Airbnb.
Our Benefits
Comprehensive medical, dental, and vision coverage for employees
401(k) retirement plan
Commuter benefits
Parental leave
14 company holidays plus unlimited PTO

