icorp logoicorp logo

Site Support Engineer | Intermediate to Advanced English | Monterrey

icorpMonterrey, Nuevo Leon, Mexico
On-site Full-time

Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.


Experience Level

Experience

Qualifications

Bachelor's Degree or Engineering in Systems, Computing, Communications, Networks, or a related field (completed). Minimum of 2 years of experience in on-site infrastructure or technical support. Experience in technological infrastructure, networks, or communications. Intermediate English proficiency (technical reading and basic communication). Availability for on-site work at the client's facility. Willingness to travel occasionally.

About the job

Site Support Engineer | Monterrey, Nuevo León

Join icorp, a leading company in the Information Technology sector, as a Site Support Engineer. In this dynamic role, you will be part of the Infrastructure and Technical Support team, providing on-site assistance to users and ensuring the operational continuity of technological services within client facilities.

POSITION OBJECTIVE

Your role will involve delivering specialized technical support to ensure the seamless operation of technological services while maintaining IT infrastructure (equipment, networks, communications, and platforms) through efficient incident management, asset administration, and vendor coordination, thereby contributing to business operation continuity.

WORKING HOURS

  • Monday to Friday: 8:00 a.m. – 6:00 p.m.

KEY RESPONSIBILITIES

  • Provide on-site technical support for end-users regarding hardware and software issues.
  • Address and resolve IT-related incidents and service requests.
  • Configure and maintain computing devices, printers, telephony systems, and videoconferencing solutions.
  • Assist users with Microsoft 365 tools.
  • Log, classify, and track incidents using ticket management tools.
  • Document incidents and perform Root Cause Analysis (RCA) when necessary.
  • Manage IT asset inventory, including assignments, changes, and disposals.
  • Coordinate warranties, maintenance, and support with external vendors.
  • Verify and maintain operational network infrastructure (switches, routers, access points).
  • Keep LAN, WAN, and WLAN network diagrams up to date.
  • Oversee technological infrastructure operations in offices and data centers.
  • Participate in assigned infrastructure projects or technological improvements as directed by the client.

QUALIFICATIONS

  • Bachelor's Degree or Engineering in Systems, Computing, Communications, Networks, or a related field (completed).
  • Minimum of 2 years of experience in on-site infrastructure or technical support.
  • Experience in technological infrastructure, networks, or communications.
  • Intermediate English proficiency (technical reading and basic communication).
  • Availability for on-site work at the client's facility.
  • Willingness to travel occasionally.

TECHNICAL SKILLS

  • Technical support for PCs, laptops, printers, and peripheral devices.
  • Basic Active Directory administration.
  • Familiarity with Windows 10 or newer.
  • Proficiency in Microsoft Office 365 (Teams, SharePoint, OneDrive).
  • Diagnostics and troubleshooting skills.

About icorp

icorp specializes in providing cutting-edge technology solutions, focusing on delivering exceptional IT services to enhance business operations. Join a team that values innovation, collaboration, and continuous improvement.

Similar jobs

Browse all companies, explore by city & role, or SEO search pages.

Tailoring 0 resumes

We'll move completed jobs to Ready to Apply automatically.