About the job
Job Summary
We are seeking a dedicated ServiceNow CMDB Manager to ensure the accuracy and integrity of our Configuration Management Database (CMDB). This pivotal role encompasses overseeing data governance, defining the structure of our configuration management system, which includes identifying Configuration Items (CIs), establishing naming conventions, defining relationships, and supervising mapping and discovery activities. You will play a crucial role in enhancing incident and problem management, optimizing change processes, maximizing asset utilization, mitigating risks, and aligning IT infrastructure with strategic business objectives.
Key Responsibilities
1. Ensure the accurate development, implementation, and maintenance of the CMDB to effectively support IT service management processes.
2. Lead and mentor key stakeholders in the development and maintenance of configuration management services, concepts, policies, and procedures to deliver precise reporting and metrics as necessary.
3. Provide guidance and support during system deployments to ensure that changes affecting configuration items are well-understood and managed.
4. Generate insightful reports from the CMDB to support decision-making and continuous improvement initiatives.

