About the job
At boxxe, we view technology as a powerful tool that goes beyond just hardware and software; it's fundamentally about people. Our commitment to fostering meaningful relationships, coupled with our deep expertise and hands-on approach to tech, drives our mission. We place our customers, partners, and the environment at the core of everything we do, and it is our dedicated team that truly makes the difference.
We believe in understanding, collaborating, simplifying, caring, and delivering, together, we are making technology a more human experience.
Your Mission
As a Service Transition Manager, you will ensure the smooth integration of new or modified services into live operational environments. This role is centered on meticulous planning, coordination, and execution of transition activities to meet established service levels, timelines, and budgets. Your strong engagement with stakeholders, including internal teams, customers, and third-party providers, is essential for managing risks and ensuring operational readiness. This is your chance to leverage your expertise to enhance our processes continually.
What You’ll Be Doing
- Develop and maintain comprehensive transition plans that outline scope, timelines, and resource allocation to guarantee a seamless service launch for our clients.
- Drive operational readiness by ensuring all processes, documentation, tools, and team training are in place well ahead of go-live.
- Proactively identify, assess, and mitigate risks to safeguard delivery timelines and customer satisfaction.
- Establish robust relationships with customers, internal teams, and third-party vendors, ensuring everyone is aligned and informed during the transition.
- Generate high-quality service documentation, including Service Handbooks and Knowledge Articles, to empower Service Desk and NOC teams in service support.
- Promote governance and consistency by ensuring all transition activities align with ITIL Service Transition standards and organizational policies.
- Champion continuous improvement by capturing lessons learned and evolving our transition strategies for better outcomes over time.
- Maintain clear, accurate project reporting, including plans, risk logs, and action trackers, while providing timely updates to stakeholders.
